Program Manager

Community Options, Inc.; Camp Hill (Cumberland County); On-site; USD 47,600 - 64,400; Full time

Benefits offered by this job

Competitive Insurance

Paid Holidays

Generous PTO

Employee Discounts

403b Plan

Career Growth

Tuition Reduction

Job summary

Community Options, Inc. is seeking an experienced Residential Program Manager in Mechanicsburg, PA to lead a team providing person-centered care for individuals with IDD.

You will support day-to-day operations, ensure proper staffing, and drive programmatic goals with a focus on safety, compliance, and quality care. The role requires knowledge of regulatory standards, strong leadership, and the ability to coordinate with families and guardians.

Qualifications

• Bachelor's degree preferred or high school diploma/equivalent with relevant experience
• 2+ years of full-time work experience supporting people with disabilities
• Valid driver's license with clean driving record
• Knowledge of state regulatory operations for IDD services
• Background checks and drug testing required

Responsibilities

• Manage staff schedules and ensure adequate staffing
• Lead team performance through communication, training, and recognition
• Develop and implement activity programs including Meaningful Day curriculum
• Communicate with families/guardians as needed
• Ensure ISP/PCP compliance, including medication management and meal planning
• Complete program documentation and billable records accurately
• Monitor health/medical needs and report concerns
• Maintain relationships with families/guardians
• Ensure work locations/vehicles are clean and stocked
• Cooperate with licensing and staff during inspections

Skills

Team leadership

Staff scheduling

Communication

Problem solving

Education

Bachelor's degree preferred

High school diploma or equivalent

Job description

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states.

We are actively seeking an experienced Residential Program Manager in Mechanicsburg, PA. The Program Manager leads a team to provide person-centered care tailored to meet the needs of individuals with intellectual and developmental disabilities. This person will support teams with day-to-day operations and challenges to achieve programmatic goals.

Starting pay is $56,000/per year.

Responsibilities

• Manage staff schedules and ensure shifts are adequately staffed
• Manage team performance through effective communication, training, performance management, staff meetings, and employee recognition
• Develop and implement activity programs including the Meaningful Day curriculum
• Communicate with the families and guardians of individuals we support as needed
• Ensure individuals are supported per their ISP/PCP including medication management, meal planning, and behavior management
• Ensure program documentation and billable records are completed accurately and timely
• Monitor the health and medical needs of individuals and immediately report any concerns
• Manage relationships with the families and guardians of the individuals in our care
• Ensure work locations and vehicles are clean, well maintained, and stocked with necessary supplies including groceries, medications, and cleaning supplies
• Additional tasks and responsibilities may be assigned
• Employee must cooperate with the license and department staff in any inspection, inquiry, or investigation

Minimum Requirements

• Bachelor's degree preferred; High school diploma or equivalent required
• Two years’ full-time work experience in supporting people with disabilities
• Valid driver’s license with a satisfactory driving record
• Knowledge of state regulatory agency operations and standards relevant to supporting individuals with intellectual or developmental disabilities
• Employment is contingent upon successful completion of checks of criminal background, central registry, child abuse registry, and drug testing

Working Conditions

• Work in residential programs, day programs, and in the community
• Schedule may change due to business needs and may include evening and weekend hours
• May be required to be on‑call in cooperation with other management staff

Why Community Options?

• Competitive Insurance Benefits (Medical, Dental, Vision)
• Paid Holidays—Including a Birthday Holiday
• Generous PTO
• Employee Incentive & Discount Programs
• 403b Retirement Plan
• Incredible career growth opportunities
• University partnerships that include tuition reduction

Community Options is an Equal Opportunity Employer M/F/D/V.