Program Management Supervisor — Customer Success Ops

Eversana; Chesterfield (MO); On-site; USD 44,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Job summary

EVERSANA is seeking a Supervisor to lead day-to-day operations for a customer service team, including hiring, scheduling, performance management, and ensuring compliance with KPIs and client contracts. The role involves collaborating with leadership to implement policies and drive process improvements.

Key responsibilities include guiding a team to meet quality standards, coaching staff, resolving escalated issues, and interfacing with clients on operational performance while maintaining a

Qualifications

• GED/High School Diploma and 10 years’ experience OR Associate’s Degree and 8 years’ experience
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
• Experience with managed care, prescription benefits, medical billing, reimbursement and/or pharmacy
• Strong written and verbal communications
• Advanced problem solving skills with the ability to perform detail-oriented work accurately

Responsibilities

• Set clear direction, effective plans and measurable outcomes
• Ensure work is accomplished effectively by managing employee performance, work processes and other resources
• Engage employees to maximize their discretionary effort
• Develop a pipeline of excellent talent to fill future business needs
• All other duties as assigned

Job description

EVERSANA is seeking a Supervisor to lead day-to-day operations for a customer service team, including hiring, scheduling, performance management, and ensuring compliance with KPIs and client contracts. The role involves collaborating with leadership to implement policies and drive process improvements.

Key responsibilities include guiding a team to meet quality standards, coaching staff, resolving escalated issues, and interfacing with clients on operational performance while maintaining a