Program Lead, Transformation & Enablement (Fully Remote)
ServiceNow
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Job summary
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter with its AI platform. They foster an AI-native culture where technology and talent are unstoppable together.
ServiceNow seeks a results-driven leader to own global onboarding and drive governance through scalable AI-enabled programs, partnering with cross-functional teams to deliver measurable improvements.
Qualifications
- High autonomy and comfort operating with ambiguity.
- Experience applying AI to content creation or operational enablement.
- Strong operations background with training and process governance.
Responsibilities
- Own new-hire onboarding program for global PECs with industry-benchmarked instructional design.
- Design and launch the advisor readiness application, partnering with technical teams.
- Run the monthly quality audit program and translate findings into improvement recommendations.
Skills
Tools
Job description
- Enable the Service Delivery team to execute at an elite level by driving rigor and governance.
- Leverage the ServiceNow AI platform to develop scalable resources and own the training strategy.
Key responsibilities:
- Own new-hire onboarding program for global PECs with industry-benchmarked instructional design.
- Design and launch the advisor readiness application, partnering with technical teams.
- Run the monthly quality audit program and translate findings into improvement recommendations.
What are we looking for:
- High autonomy and comfort operating with ambiguity, translating priorities into executable programs.
- Practical experience applying AI capabilities to content creation or operational enablement.
- Strong operations background with fluency in training and process governance.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter with its AI platform. With over 7,700+ customers and a reputation as a FORTUNE 100 Best Company to Work For, they foster an AI-native culture where technology and talent are unstoppable together.
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