Customer Success Executive (Fully Remote)

ServiceNow; United States; Remote; USD 148,000 - 232,000; Full time

Benefits offered by this job

Health plans

401(k) match

Flexible time away

Job summary

ServiceNow is seeking a senior leader to own and guide the customer’s post-sales transformation, aligning our offerings with customer goals and driving innovative solutions. The role emphasizes agility, calculated risk-taking, and building high-performing Customer Success or Consulting teams.

The successful candidate will have substantial experience in technology-enabled business transformations, with a proven track record of leading cross-functional teams and delivering measurable outcomes for

Qualifications

• Minimum 12 years in management consulting or leadership roles focused on technology-enabled business transformations.
• Proven track record in building and leading high-performing Customer Success or Consulting teams.

Responsibilities

• Own and lead the customer’s post-sales transformation, aligning ServiceNow’s offerings to customer goals.
• Drive innovative solutions and foster a culture of agility and calculated risk-taking.

Skills

Leadership

Management consulting

Job description

• Own and lead the customer’s post-sales transformation, aligning ServiceNow’s offerings to customer goals.
• Drive innovative solutions and foster a culture of agility and calculated risk-taking.

Qualifications:

• Minimum 12 years in management consulting or leadership roles focused on technology-enabled business transformations.
• Proven track record in building and leading high-performing Customer Success or Consulting teams.

Compensation:

• Base pay of $148,400 - $231,900 per year, plus equity and variable incentives.
• Comprehensive benefits including health plans, 401(k) match, and flexible time away.

Work Arrangement:

• Flexible or remote work personas available for this role.
• Equal opportunity employer with accommodations for candidates with disabilities.

ServiceNow

ServiceNow is the AI control tower for business reinvention, providing an AI platform that brings together any AI, data, and workflow. The company helps 85% of the Fortune 500® work smarter and serves a global customer base. It is an AI-native culture with a focus on technology and talent.