Principal Customer Success Executive (Fully Remote)

ServiceNow; United States; Remote; USD 180,000 - 315,000; Full time

Benefits offered by this job

Health plans

401(k) with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking a seasoned transformation leader to drive high-complexity transformations within our largest strategic customers, ensuring alignment and on-time delivery under governance.

You will proactively identify professional services pipeline opportunities through capabilities road mapping and value blueprints, and partner with Impact team members to craft executive-ready narratives from customer insights.

Qualifications

• 15+ years client-facing experience in account management, consulting, or transformation leadership.
• Significant experience collaborating with senior IT and business leaders, translating corporate strategy into technology use.
• PMP preferred; project management experience required; ability to leverage AI for workflows and strategic decisions.

Responsibilities

• Lead high-complexity transformations in largest strategic customers, ensuring alignment and delivery according to governance.
• Proactively identify professional services pipeline opportunities through capabilities road mapping and value blueprints.
• Partner with Impact team members to create executive-ready narratives from customer insights.

Skills

Client-facing leadership

Project management

AI for workflows

Job description

• Lead high-complexity transformations in largest strategic customers, ensuring alignment and delivery according to governance.
• Proactively identify professional services pipeline opportunities through capabilities road mapping and value blueprints.
• Partner with Impact team members to create executive-ready narratives from customer insights.

Qualifications:

• 15+ years client-facing experience in account management, consulting, or transformation leadership.
• Significant experience collaborating with senior IT and business leaders, translating corporate strategy into technology use.
• PMP preferred; project management experience required; ability to leverage AI for workflows and strategic decisions.

Compensation and Benefits:

• Base pay range of $180,200 to $315,400, plus equity and variable compensation.
• Health plans, flexible spending accounts, 401(k) with company match, ESPP, matching donations.
• Flexible time away plan and family leave programs.

ServiceNow

ServiceNow is the AI control tower for business reinvention, bringing together any AI, data, and workflow to help 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.