Senior Director, Sales Training & AI Enablement

Servicenow; New York (NY); On-site; USD 220,000 - 397,000; Full time

Job summary

ServiceNow is seeking a strategic leader to drive a differentiated self-service customer experience and coordinate cross-team efforts across the organization. The role focuses on selecting the right platform, content management, and experience design while shaping Training @ Scale initiatives with IT and training teams.

Successful candidates will have 5+ years in complex global program management, with a strong background in product management and cloud platforms.

Qualifications

• Experience integrating AI into work processes or decision making, including AI-powered tools or automation.
• 5+ years in complex global program management with cross-functional scope.
• Demonstrated product management and product strategy experience preferred.
• Ability to influence and lead diverse stakeholders across an organization.
• Strong communication and presentation skills; proven ability to drive release roadmaps.

Responsibilities

• Collaborate across the organization to create a differentiated self-service customer experience.
• Lead ongoing cross-team efforts to select and build on the right platform.
• Manage the central plan for content management, process development, and recognition design.
• Create and manage the Training @ Scale roadmap with IT, curriculum, certification, and training app teams.
• Contribute to pricing, licensing, and revenue model design aligned to corporate goals.
• Design and execute customer feedback loops to enable rapid iteration and innovation.

Skills

AI in workflows

Cross-functional leadership

Product management

Stakeholder influence

Strong communication

Program planning

Cloud platforms

Customer-focused execution

Job description

ServiceNow is seeking a strategic leader to drive a differentiated self-service customer experience and coordinate cross-team efforts across the organization. The role focuses on selecting the right platform, content management, and experience design while shaping Training @ Scale initiatives with IT and training teams.

Successful candidates will have 5+ years in complex global program management, with a strong background in product management and cloud platforms.