Program Eligibility Supervisor/Expert

AR Dept of Human Services; Pine Bluff (AR); On-site; USD 42,000 - 62,000; Full time

Job summary

The Arkansas Department of Human Services seeks a Program Eligibility Supervisor/Expert to oversee daily eligibility staff operations in a county facility, guiding accurate determinations for state programs. The role emphasizes leadership in case management, QA, and regulatory compliance while ensuring excellent customer service to Arkansas residents.

It requires coordinating with agencies, managing performance metrics, training staff, and implementing process improvements to boost efficiency

Qualifications

• At least three years of experience in eligibility determination, case management, social service administration, or related field
• One year of experience in a leadership or supervisory capacity
• Strong understanding of eligibility determination processes, regulations, and case management
• Proficiency in data entry, reporting systems, and case management software
• Excellent verbal and written communication skills and ability to prioritize multiple tasks

Responsibilities

• Oversee daily operations of eligibility staff in a county facility
• Ensure accurate and efficient eligibility determinations for state programs
• Supervise a team and review applications
• Monitor compliance with state and federal regulations
• Provide leadership in case management, quality assurance, and operational improvements
• Deliver quality customer service to Arkansas residents

Skills

Leadership experience

Communication skills

Prioritization

Tools

Case management software

Reporting systems

Data entry software

Job description

The Program Eligibility Supervisor/Expert at the Arkansas Department of Human Services oversees daily operations of eligibility staff in a county facility, ensuring accurate and efficient eligibility determinations for state-administered assistance programs. The role involves supervising a team, reviewing applications, monitoring compliance with state and federal regulations, and delivering quality customer service to Arkansas residents. This position provides leadership and technical expertise in case management, quality assurance, and operational improvements.

Key qualifications

• At least three years of experience in eligibility determination, case management, social service administration, or related field
• One year of experience in a leadership or supervisory capacity
• Strong understanding of eligibility determination processes, regulations, and case management
• Proficiency in data entry, reporting systems, and case management software
• Excellent verbal and written communication skills and ability to prioritize multiple tasks