Program Eligibility Leader - Social Services Impact

State of Arkansas; Fort Smith (AR); On-site; USD 57,000 - 84,000; Full time

Job summary

State of Arkansas is seeking a Program Eligibility Supervisor/Expert to oversee daily operations of eligibility staff for state-administered programs. You will supervise, verify, and determine applicant eligibility while providing leadership to a team processing applications and reviews.

You will ensure compliance with policies, train staff, resolve complex eligibility issues, and communicate results to agency officials.

Qualifications

• Three years of experience in eligibility determination, case management, social service administration or related field.
• One year in a leadership capacity is required.

Responsibilities

• Supervise, train, and support a team of eligibility staff and analysts.
• Ensure compliance with state and federal regulations and program policies.
• Oversee review and processing of applications and eligibility determinations.
• Monitor documentation, reporting, and record-keeping for accuracy and compliance.
• Analyze trends to improve efficiency, accuracy, and caseload management.
• Prepare reports on program performance and compliance findings.

Skills

Eligibility determination

Case management

Communication skills

Education

Bachelor's degree in sociology/psychology

Job description

State of Arkansas is seeking a Program Eligibility Supervisor/Expert to oversee daily operations of eligibility staff for state-administered programs. You will supervise, verify, and determine applicant eligibility while providing leadership to a team processing applications and reviews.

You will ensure compliance with policies, train staff, resolve complex eligibility issues, and communicate results to agency officials.