Program Eligibility Lead - Social Services Operations

Arkansas Department of Energy & Environment; Fort Smith (AR); On-site; USD 57,000 - 85,000; Full time

Benefits offered by this job

Pension

Maternity leave

Paid state holidays

Job summary

The Program Eligibility Supervisor/Expert is responsible for overseeing the daily operations of program eligibility staff, ensuring accurate and efficient eligibility determinations for state-administered assistance programs, and for reviewing, verifying, and determining applicant eligibility for state-administered programs.

This position provides leadership, guidance, and support to a team responsible for processing applications, reviewing eligibility cases, and delivering high-quality customer

Qualifications

• The formal education equivalent of a bachelor's degree in sociology, psychology, or a related field; plus, three (3) years of experience in determining eligibility for Social Service programs, including two (2) years in a supervisory or leadership capacity within the program.

Responsibilities

• Supervise, train, and support a team of eligibility specialists, caseworkers, or analysts.
• Ensure compliance with state and federal regulations, policies, and procedures related to program eligibility.
• Develop and implement strategies to improve team efficiency, accuracy, and productivity.
• Oversee the review and processing of program applications and eligibility determinations.
• Ensure accurate and timely case decisions based on program policies and applicant qualifications.
• Monitor case documentation, reporting, and record-keeping for accuracy and compliance.
• Conduct quality assurance reviews and audits to identify and correct errors.
• Address complex eligibility issues and elevate cases requiring higher-level review.
• Resolve customer complaints and inquiries in a professional and timely manner.

Skills

Leadership

Team supervision

Policy knowledge

Analytical thinking

Education

Bachelor's degree in sociology/psychology or related field

Tools

Case management software

Reporting systems

Job description

The Program Eligibility Supervisor/Expert is responsible for overseeing the daily operations of program eligibility staff, ensuring accurate and efficient eligibility determinations for state-administered assistance programs, and for reviewing, verifying, and determining applicant eligibility for state-administered programs.

This position provides leadership, guidance, and support to a team responsible for processing applications, reviewing eligibility cases, and delivering high-quality customer