Entry-Level Program Eligibility Specialist I

State of Arkansas; Bentonville (AR); On-site; USD 47,000 - 70,000; Full time

Benefits offered by this job

Pension

Maternity leave

Paid state holidays

Job summary

The State of Arkansas is seeking an entry-level Program Eligibility Specialist I to review applications, verify information, and determine eligibility for state programs. You will work under supervision, ensure accuracy, and maintain case records with a focus on timely decisions and customer service.

Preferred qualifications include a bachelor's degree in psychology, sociology, or related field, and at least one year of customer service or administrative experience.

Qualifications

• At least one year of experience in customer service, administrative support, case processing, or a related field.
• Bachelor's degree in psychology, sociology, or related field preferred.
• Ability to explain complex policies to applicants.
• Strong attention to detail and organizational skills.

Responsibilities

• Review and process applications for state assistance programs in compliance with established policies.
• Verify applicant information, including income, assets, residency, and household composition.
• Maintain accurate and up-to-date case records to support eligibility decisions.
• Ensure timely application processing and follow-up with applicants to gather required documentation.
• Assist in monitoring ongoing eligibility and renewal processes for program participants.
• Provide clear and professional communication to applicants regarding eligibility requirements, application status, and program benefits.
• Assist clients in completing forms and gathering necessary documentation.
• Respond to inquiries and resolve concerns related to eligibility and program participation.
• Educate applicants on available resources and services to support their needs.
• Ensure adherence to state and federal regulations in eligibility determinations.
• Identify potential discrepancies or inconsistencies in applications and escalation cases when needed.
• Maintain confidentiality and security of sensitive applicant data in accordance with state privacy laws.
• Prepare reports and summaries as needed for internal review and audits.

Skills

Customer service

Administrative support

Case processing

Attention to detail

Education

Bachelor's degree

Tools

Case management systems

Job description

The State of Arkansas is seeking an entry-level Program Eligibility Specialist I to review applications, verify information, and determine eligibility for state programs. You will work under supervision, ensure accuracy, and maintain case records with a focus on timely decisions and customer service.

Preferred qualifications include a bachelor's degree in psychology, sociology, or related field, and at least one year of customer service or administrative experience.