Program Eligibility Analyst II — State Services

Arkansas Department of Energy & Environment; Texarkana (AR); On-site; USD 52,000 - 77,000; Full time

Benefits offered by this job

Pension

Paid state holidays

Maternity leave

Job summary

The Department of Human Services in Prescott, AR is seeking a Program Eligibility Specialist II to review and determine applicant eligibility for state-administered programs. You will verify income, assets, residency, and household information and document outcomes with accuracy and empathy.

Ideal candidates have at least two years of experience in eligibility determination or related fields, strong data analysis skills, and the ability to explain complex program requirements clearly.

Qualifications

• Two years of experience in eligibility determination, case management, social service administration, or related field.
• Ability to interpret and apply program policies to individual cases.
• Excellent verbal and written communication, with strong data entry and documentation accuracy.

Responsibilities

• Review and process applications for state-administered assistance programs, ensuring timely and accurate determinations.
• Verify applicant information (income, assets, residency, household composition) per guidelines.
• Maintain case records and documentation in compliance with state and federal regulations.
• Monitor ongoing eligibility and process renewals, changes, and appeals.
• Identify discrepancies or potential fraud and escalate as needed.
• Explain program requirements clearly to applicants and assist with form completion.

Skills

Data analysis

Case processing

Policy interpretation

Communication

Record management

Attention to detail

MS Office

Tools

Microsoft Office

Job description

The Department of Human Services in Prescott, AR is seeking a Program Eligibility Specialist II to review and determine applicant eligibility for state-administered programs. You will verify income, assets, residency, and household information and document outcomes with accuracy and empathy.

Ideal candidates have at least two years of experience in eligibility determination or related fields, strong data analysis skills, and the ability to explain complex program requirements clearly.