Eligibility Specialist I: Case Review & Applicant Support

Arkansas Department of Energy & Environment; Salem (VA); On-site; USD 47,000 - 70,000; Full time

Job summary

Arkansas Department of Human Services in Salem, AR seeks an entry-level Program Eligibility Specialist I to review applications and determine program eligibility. You will verify information, maintain case records, and communicate outcomes to applicants with attention to accuracy and deadlines.

The role requires strong detail orientation, good customer service, and the ability to multitask in a fast-paced environment. Starting salary is competitive per state scales.

Qualifications

• The preferred qualification is a bachelor’s degree in psychology, sociology, or related field.
• Strong computer and data-entry skills are required for eligibility reviews.
• Excellent verbal and written communication and customer service abilities.

Responsibilities

• Review and process applications for state assistance programs.
• Verify applicant information including income, assets, residency, and household.
• Maintain accurate and up-to-date case records to support eligibility decisions.
• Ensure timely processing and follow-up with applicants for required documents.
• Assist in monitoring ongoing eligibility and renewal processes.
• Provide clear and professional communication regarding eligibility and program benefits.
• Educate applicants on available resources and services.
• Ensure adherence to state and federal regulations in eligibility determinations.
• Identify discrepancies and elevate cases as needed.
• Prepare reports and summaries for internal review and audits.

Skills

Attention to detail

Customer service

Problem solving

Verbal communication

Written communication

Data entry

Case management

Multi-tasking

Education

Bachelor's degree in psychology, sociology, or related field

Job description

Arkansas Department of Human Services in Salem, AR seeks an entry-level Program Eligibility Specialist I to review applications and determine program eligibility. You will verify information, maintain case records, and communicate outcomes to applicants with attention to accuracy and deadlines.

The role requires strong detail orientation, good customer service, and the ability to multitask in a fast-paced environment. Starting salary is competitive per state scales.