PROGRAM ELIGIBILITY SPECIALIST II

Arkansas Department of Energy & Environment; Texarkana (AR); On-site; USD 52,000 - 77,000; Full time

Benefits offered by this job

Pension

Paid state holidays

Maternity leave

Job summary

The Department of Human Services in Prescott, AR is seeking a Program Eligibility Specialist II to review and determine applicant eligibility for state-administered programs. You will verify income, assets, residency, and household information and document outcomes with accuracy and empathy.

Ideal candidates have at least two years of experience in eligibility determination or related fields, strong data analysis skills, and the ability to explain complex program requirements clearly.

Qualifications

• Two years of experience in eligibility determination, case management, social service administration, or related field.
• Ability to interpret and apply program policies to individual cases.
• Excellent verbal and written communication, with strong data entry and documentation accuracy.

Responsibilities

• Review and process applications for state-administered assistance programs, ensuring timely and accurate determinations.
• Verify applicant information (income, assets, residency, household composition) per guidelines.
• Maintain case records and documentation in compliance with state and federal regulations.
• Monitor ongoing eligibility and process renewals, changes, and appeals.
• Identify discrepancies or potential fraud and escalate as needed.
• Explain program requirements clearly to applicants and assist with form completion.

Skills

Data analysis

Case processing

Policy interpretation

Communication

Record management

Attention to detail

MS Office

Tools

Microsoft Office

Job description

Position Information

Position Number: 22097801

County: Nevada

Posting End Date: August 25, 2026

Location

Prescott, AR, US, 71854

Requirements

Req ID: 59228

Date: Aug 18, 2026

Program Eligibility – Career Path

Classification: Program Eligibility Specialist II

Class Code: PPE03P

Pay Grade: SGS06

Salary Range: $52,137 - $77,163

Anticipated Starting Salary: $52,137.07

The Program Eligibility Specialist II

Job Summary. The Program Eligibility Specialist II is responsible for reviewing, verifying, and determining applicant eligibility for state-administered programs. This role requires a strong understanding of program policies, the ability to analyze complex case information, proficiency in computer keyboard, excellent verbal and written communication, and a commitment to delivering high-quality customer service.

Primary Responsibilities

Review and process applications for state-administered assistance programs, ensuring timely and accurate determinations. Verify applicant information, including income, assets, residency, and household composition, in accordance with program guidelines. Maintain case records and documentation in compliance with state and federal regulations. Monitor ongoing eligibility of program participants and process renewals, changes, and appeals as needed. Identify potential discrepancies or fraudulent applications and elevate cases for further review. Provide clear and professional communication to applicants regarding eligibility requirements, application processes, and program benefits. Assist clients with completing forms, gathering necessary documentation, and understanding their case status. Address applicant inquiries and resolve eligibility-related issues in a timely and empathetic manner. Educate applicants on program policies and available resources to ensure full transparency. Ensure compliance with state and federal regulations governing program eligibility. Conduct quality control checks and audits to maintain accuracy in eligibility determinations. Generate reports and case summaries as required for internal review and audits.

Knowledge and Skills

Proficiency in data analysis, record management, and case processing systems. Strong problem-solving skills to assess and resolve eligibility issues effectively. Ability to interpret program policies and apply them to individual cases. Ability to prepare, present, and review oral and written information and reports. Ability to explain complex program requirements to applicants in a clear, professional, and compassionate manner. Strong focus on accuracy in reviewing applications, verifying documents, and maintaining records. Ability to prioritize tasks, handle multiple cases, and meet deadlines efficiently.

Minimum Qualifications

At least two years of experience in eligibility determination, case management, social service administration, or a related field.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Equal Employment Opportunity Statement

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

Nearest Major Market

Texarkana

Special Requirement (Preferred Skills/License/Experience/Travel, Shift Work, Etc.)

Lifting up to 20 pounds, frequent stooping and bending, ability to sit for extended periods of time, extensive computer work utilizing Microsoft Office Suite, ability to utilize current phone system, clear enunciation, and excellent verbal and written communication skills. This position is governed by FSLA and approved overtime is compensated.

About the Department of Human Services

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.