MSW-Social Services Supervisor-Supportive Housing

Women In Need, Inc. (Win); New York (NY); On-site; USD 65,000 - 70,000; Full time

Job summary

Women In Need, Inc. (Win) seeks a Social Service Supervisor to lead a team of Case Managers in the Harriet Tubman Supportive Housing program. You will ensure trauma-informed, client-centered services for families experiencing homelessness while upholding compliance and staff development.

The role emphasizes supervising operations, supporting staff, and coordinating with community providers to connect families with housing and supportive services that promote stability and independence.

Qualifications

• MSW or related advanced degree required (or Bachelor's with 5 years if applicable).
• 3–5 years of experience in family or residential social services; supervisory experience preferred.
• Experience with trauma-informed care, evidence-based practices (EBP) and Motivational Interviewing (MI).
• Bilingual English/Spanish a plus.

Responsibilities

• Supervise, coach, and develop Case Managers to deliver high-quality, client-centered services.
• Lead multidisciplinary teams, coordinate case conferences, and provide crisis intervention.
• Promote Evidence-Based Practices (EBP), MI, and Trauma-Informed Care (TIC) across programs.
• Monitor assessments, ILPs, records, and service delivery for DHS, OTDA, and Win standards.
• Audit CARES documentation and client charts for audit readiness and confidentiality.
• Build partnerships with community providers for housing, mental health, substance use, and services.
• Develop workshops and facilitate client engagement activities; participate in housing initiatives.

Skills

Supervisory experience

Organizational skills

Communication skills

Documentation skills

Education

MSW or related advanced degree

Bachelor's degree with 5 years experience

Tools

Microsoft Office

CARES system

Job description

Social Service Supervisor – Supportive Housing

Help Families Achieve Housing Stability and Independence!

$65000-$69,735

MSW Required

THE ROLE

Win is seeking a mission-driven Social Service Supervisor to lead and support a team of Case Managers within our Harriet Tubman Supportive Housing program. In this role, you will ensure high-quality, trauma-informed services are delivered to families experiencing homelessness while promoting best practices, staff development, program compliance, and successful housing outcomes. You will play a critical leadership role in overseeing case management services, maintaining regulatory compliance, and helping families achieve long-term stability and independence.

What You Will Do

• Supervise, coach, and develop Case Managers to ensure the delivery of high-quality, client-centered services.
• Lead multidisciplinary teams, facilitate case conferences, and provide crisis intervention support for families with complex needs.
• Champion the use of Evidence-Based Practices (EBP), Motivational Interviewing (MI), and Trauma-Informed Care (TIC) throughout program operations.
• Monitor client assessments, Individualized Living Plans (ILPs), case records, and service delivery to ensure compliance with DHS, OTDA, and Win standards.
• Audit CARES documentation and client charts to maintain audit readiness and ensure accurate, confidential recordkeeping.
• Build and maintain partnerships with community providers to connect families with housing, mental health, substance use, and supportive services.
• Develop workshops, facilitate client engagement activities, and participate in monthly house meetings and housing-focused initiatives.
• Provide leadership support for program operations, participate in DHS housing metrics activities, and oversee services in the absence of the Program Director.

Who You Will Be

• MSW or related advanced degree preferred with 3-5 years of experience in family or residential social services; bachelor's degree with 5 years of relevant experience considered.
• Prior supervisory experience preferred.
• Strong knowledge of Evidence-Based Practices (EBP), Motivational Interviewing (MI), and Trauma-Informed Care (TIC).
• Experience working with vulnerable populations, including survivors of domestic violence, individuals with mental health or substance use challenges, and families experiencing homelessness.
• Excellent organizational, communication, and documentation skills.
• Working knowledge of entitlement systems, community resources, and case management best practices.
• Proficiency with Microsoft Office; knowledge of CARES preferred.
• Bilingual English/Spanish a plus.