Director of Social Services

Bond Health; New York (NY); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

On-site Role

Job summary

Bond Health in Brooklyn seeks a Director of Social Services to oversee social services for a Tier II transitional residence program serving homeless families. The role requires robust leadership, regulatory compliance, and collaboration with community partners.

The position demands a Master's degree with licensure for relevant social work/mental health fields, at least three years of relevant experience, and strong supervisory skills. Full-time with benefits; on-site in Brooklyn.

Qualifications

• Master's degree and three years of applicable experience or equivalent.
• A required license for MSW/LCSW, Mental Health Counseling, Counseling/Guidance, or Art Therapy.
• Two years of relevant experience with managerial and supervisory responsibilities.
• Experience in a shelter setting is REQUIRED.
• On-call availability 24/7 is REQUIRED.

Responsibilities

• Maintain professional relationships with clients and ensure confidentiality.
• Supervise at least four direct reports and monitor housing entitlements.
• Ensure intake within 48 hours and track client movements daily.
• Coordinate with community agencies for high-risk case conferences.
• Oversee contract reports and program data analysis for improvements.
• Lead staff meetings, training, and performance appraisals.
• Translate contract requirements into staff actions and outcomes.

Skills

Management

Analytical

Change management

Interpersonal skills

Organizational support

Project management

Stakeholder service

Technical

Problem-solving

Strategic thinking

Communication

Education

Master's degree

Job description

Director of Social Services needed in Brooklyn

Full-time position!

The facility provides comprehensive case management services to 160 families who are in a Tier II transitional residence program for homeless families. The facility consists of eight (8) four (4) story walk up apartment buildings on the east and west sides of the street. There will be two main entrances: one for the east side of the street and one for the west. Each building contains 20 apartments of varying sizes, each fully self-contained.

What The Director of Social Services Does:

• Maintain professional relationships with clients and client confidentiality.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with any and all Federal, State, City and company security and privacy polices intended to protect the security and privacy of individually identifiable health information.
• Ensure that newly admitted clients receive social service intake with 48 hours of assignment to case manager.
• Monitor and track client intakes and move-outs utilizing Client rosters to update the Master roster daily.
• Oversee all Client cases and ensure that monthly tracking forms are completed and submitted to Client.
• Review and update Client client rosters.
• Meet with community agencies to assist with high risk case conferences as needed.
• Maintain professional relationships with clients and client confidentiality.
• Communicate with peers in other programs on issues related to client progress.
• Understand all aspects of contract requirements and communicates this understanding to staff.
• Supervise a minimum of four direct reporting staff and their subordinates to ensure that clients complete tasks (such as gaining entitlements, employment and housing options).
• Work with staff to set and achieve realistic monthly performance targets in accordance with contract requirements (such as completing ILPs, inspections, monitoring families with children age 0-24 months, Client, LTS families and housing placements).
• Teach, coach and work with direct staff regarding how to interact with and/or engage clients to maintain entitlements to become eligible for housing subsidies.
• Conduct weekly client progress reviews with staff.
• Conduct periodic internal chart reviews and implement Quality Assurance measures as needed to ensure quality service delivery to clients.
• Respond to critical incidences that require immediate attention.
• Access client data using various tracking and program databases (i.e. – Client Tracking System (CTS), New York City Way, 4002 System).
• Prepare contract reports and statistical information for both management and funder use.
• Assist in the analysis of program and demographic data to make programmatic improvements.
• Organize onsite and offsite training opportunities for professional development of staff.
• Assist the Senior Program Manager in providing oversight for all aspects of the program in his/her absence.
• Confer with the Senior Program Manager, and/or other management staff as needed regarding programmatic and personnel issues.
• Attend staff/funder/outside agency meetings as requested.
• Facilitate weekly meetings with social service staff to address client issues and progress.
• Review and sign time sheets.
• Prepare performance appraisals for direct reporting staff.
• May develop appropriate marketing material and marketing/outreach strategies for the program.
• May network both within and outside company to expand client recruitment and opportunities for client success.
• May have direct client service/program responsibilities in addition to the above.
• Tasks may be modified, expanded and/or assigned over a period of time.

Minimum Education/Experience Required:

• Master's degree and three years of applicable experience, and/or equivalent experience. (A license is required of these Master's Degrees: Social Work (LMSW or LCSW), Mental Health Counseling, Counseling/Guidance, Art Therapy).
• Two years of relevant experience. Required Skills: Managerial, Analytical, Change Management, Interpersonal, Organizational Support, Project Management, Stakeholder Service, Technical, Problem-solving, Interpersonal, Strategic Thinking/Planning, and Communication skills.
• Experience in a shelter setting REQUIRED.
• Leadership/supervisory experience REQUIRED.
• On call 24 hours a day, 7 days a week.
• Must sign NYC DOH/MH attestation stating that candidate has not been the subject of a founded child abuse report.
• May be required to become First Aid/CPR certified.
• May be required to become certified in overdose prevention.
• Bilingual preferred.

Salary: $70,000 – $75,000 per year plus benefits.