Program Director – ERP & CRM / Program Management

V-Soft Consulting Group, Inc.; San Jose (CA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Job summary

V-Soft Consulting Group, Inc. in San Jose, CA seeks a Program Director to lead ERP and CRM programs from discovery through rollout, coordinating with business and technology leadership.

The role requires 18+ years of experience across functions, deep Salesforce Q2C expertise, and mastery of Agile/SAFe delivery, governance, and portfolio planning.

On-site position offering influence across Finance, Sales, Operations and more with measurable business benefits.

Qualifications

• 18+ years of overall experience leading enterprise programs.
• Experience across Sales, Finance, Operations, Product, IT, and more.
• Strong ERP and CRM program management experience in large organizations.
• Expertise with Salesforce and Quote-to-Cash (Q2C) integrations.
• Ability to influence teams in a matrix organization without direct authority.
• Solid knowledge of Agile/SAFe and enterprise delivery practices.
• Proven ability to manage multiple interconnected programs and cross-functional dependencies.
• Experience in executive stakeholder management, governance, portfolio prioritization, and strategic planning.

Responsibilities

• Provide leadership across the program lifecycle from discovery to benefits realization.
• Coordinate between business stakeholders, technology leadership, product teams, and engineering.
• Identify business requirements and transformation initiatives across ERP and CRM.
• Build ERP/CRM demand and program pipelines, evaluating value, priority, and feasibility.
• Shape requirements into programs with objectives, scope, and milestones.
• Lead cross-functional ERP/CRM programs with multiple teams.
• Communicate effectively and facilitate decision-making.

Skills

ERP/CRM PM

Salesforce Q2C

Agile/SAFe

Stakeholder mgmt

Cross-functional

Roadmap planning

Governance

Portfolio prioritization

Strategic thinking

Tools

Salesforce

Job description

Program Director - ERP & CRM / Program Management

Primary Location : San Jose, CA

V-Soft Consulting is currently hiring for a Program Director - ERP & CRM / Program Management for our premier client in San Jose, CA.

Education and Skills:

• 18+ years of overall experience, with significant experience leading enterprise programs and transformations.
• Experience working across functions such as Sales, Finance, Operations, Product, IT, Engineering, and Business Operations.

Knowledge, Skills And Abilities »

• Strong experience in ERP and CRM program management within large/complex organizations.
• Strong understanding and experience of Salesforce, particularly Quote-to-Cash (Q2C) processes and associated business/technology integrations.
• Ability to operate effectively in a matrix organization and influence teams without direct authority.
• Strong understanding of Agile/SAFe and enterprise delivery practices, including roadmap, capacity, dependency, risk, and outcome management.
• Proven ability to manage multiple interconnected programs and cross-functional dependencies.
• Strong experience in executive stakeholder management, governance, portfolio prioritization, and strategic planning.

WHAT YOU'LL DO:

Job Responsibilities:

• Provide leadership and oversight throughout the program lifecycle—from discovery and planning through implementation, rollout, stabilization, and benefits realization.
• Serve as a key point of coordination between business stakeholders, technology leadership, product teams, enterprise applications, engineering, architecture, data, and other functions.
• Engage with different departments and leadership teams to identify business requirements, opportunities, projects, and transformation initiatives across ERP and CRM.
• Build and maintain an ERP/CRM demand and program pipeline, assessing business value, priority, dependencies, investment, and feasibility.
• Understand how ERP and CRM capabilities can support business processes across areas such as Finance, Sales, Customer Service, Operations, HR, Supply Chain, and other enterprise functions.
• Shape requirements into programs by defining objectives, scope, roadmap, dependencies, resources
• Convert business requirements and opportunities into structured programs with clear objectives, scope, roadmap, milestones, resources, governance, and success metrics.
• Lead cross-functional ERP/CRM programs involving multiple business and technology teams.
• Excellent communication, facilitation, problem-solving, and decision-making skills.

• As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.