Program Director 2

Lutheran Community Services Northwest; Kennewick (WA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Retirement plan with employer match (4

Paid holidays

Job summary

Lutheran Community Services Northwest seeks a Program Director 2 to lead complex professional service programs, aligning services with our mission and improving outcomes across communities we serve.

You will develop staff, manage budgets and contracts, and build partnerships with community organizations to sustain high-quality services in office, community, and program settings.

Qualifications

• Bachelor’s degree in social work, behavioral health, human services, public administration, or related field, or an equivalent combination of education and relevant experience.
• Seven (7) years of progressively responsible experience in professional human services, including at least 3 years of program management or people leadership experience.
• Demonstrated ability to lead complex programs, develop staff and leaders, manage budgets and resources, use data to guide decisions, and navigate regulatory, contractual, and quality requirements.
• Fluency in English with strong written and verbal communication.

Responsibilities

• Provide strategic and operational leadership for assigned professional service programs, ensuring services align with mission, district priorities, and community needs.
• Lead and develop managers, supervisors, and staff, fostering accountability, collaboration, professional growth, and effective service delivery.
• Oversee program quality, outcomes, and continuous improvement, using data to strengthen service effectiveness, access, client experience, and outcomes.
• Manage program resources, including budgets, staffing, grants, and contracts, to support effective operations and long-term sustainability.
• Ensure programs meet applicable legal, contractual, licensing, accreditation, professional, and organizational requirements and are prepared for audits and reviews.
• Develop partnerships with community organizations, government agencies, funders, healthcare and social service systems, and faith-based settings to strengthen service delivery, referral networks, funding opportunities, advocacy, and community impact.
• Collaborate with the District Director and district leadership team to implement priorities and manage change.

Skills

Program leadership

Budget management

Staff development

Regulatory compliance

English fluency

Education

Bachelor’s degree in social work or related field

Job description

WHAT WE WILL DO FOR YOU:

As an employer of choice, we’re deeply committed to supporting our employees because when you’re empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We’re proud to offer a comprehensive benefits package designed to support your well-being, growth, and peace of mind

• A 37.5 per hour work week to ensure work/life balance
• Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
• Employer-paid short- and long-term disability insurance
• Life insurance coverage at no cost to you
• Up to 2 weeks of vacation in your first year (based on hours worked)
• Up to 2 weeks of sick leave (based on hours worked)
• 12 paid agency recognized holidays
• 2 floating holidays to use your way
• 403(b) retirement plan with employer matching (eligibility applies)
• Access to our Employee Assistance Program (EAP) for you and your family
• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status

HOW YOU WILL MAKE AN IMPACT:

All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope. The Program Director 2 provides leadership for complex professional service programs, connecting community needs, quality services, and effective operations to achieve meaningful outcomes. This role strengthens the quality, effectiveness, and sustainability of services through strong program leadership, staff development, responsible resource management, and community partnerships. As a member of the district leadership team, the Program Director 2 helps ensure services remain responsive, accessible, and positioned for lasting community impact.

• Provide strategic and operational leadership for assigned professional service programs, ensuring services align with LCSNW’s mission, district priorities, and community needs.
• Lead and develop managers, supervisors, and staff, fostering accountability, collaboration, professional growth, and effective service delivery.
• Oversee program quality, outcomes, and continuous improvement, using data to strengthen service effectiveness, access, client experience, and outcomes.
• Manage program resources, including budgets, staffing, grants, and contracts, to support effective operations and long-term sustainability.
• Ensure programs meet applicable legal, contractual, licensing, accreditation, professional, and organizational requirements and are prepared for audits and reviews.
• Develop partnerships with community organizations, government agencies, funders, healthcare and social service systems, and faith-based settings such as churches to strengthen service delivery, referral networks, funding opportunities, advocacy, and community impact.
• Collaborate with the District Director and district leadership team to implement priorities, manage change, address complex challenges, and identify opportunities to strengthen or expand services.

HOW YOU WILL BE A GREAT FIT:

• Bachelor’s degree in social work, behavioral health, human services, public administration, or a related field, or an equivalent combination of education and relevant experience.
• Seven (7) years of progressively responsible experience in professional human services, including at least 3 years of program management or people leadership experience.
• Demonstrated ability to lead complex programs, develop staff and leaders, manage budgets and resources, use data to guide decisions, and navigate regulatory, contractual, and quality requirements.
• Demonstrates resilience, awareness and self-regulation in navigating challenges, conflict and obstacles/barriers.
• Strong judgment, communication, relationship-building, and problem-solving skills, with the ability to manage competing priorities and work effectively with individuals, communities, and partners.
• Fluency in English, with the ability to communicate effectively verbally and in writing with employees, clients, community partners, funders, and other stakeholders.
• Proficiency with standard workplace technology and the ability to effectively use data, reporting, financial, and program management systems relevant to the role.
• Work is performed in office, community, and program settings and regularly requires sitting, standing, walking, speaking, hearing, using a computer and other office equipment, and reaching or handling objects. The position may occasionally require bending, stooping, and lifting or carrying materials weighing up to 25 pounds.
• The noise level in the work environment is generally moderate but may vary when working in community, program, or other service settings.
• Perform work in a variety of settings, including and not limited to LCSNW office locations, partner agency and community-based settings, client home/community settings, outdoor settings in varying weather conditions, and faith-based settings such as churches
• Travel between worksites is required regularly; may be responsible for transporting clients in a personal and/or agency vehicle. A valid driver’s license, auto insurance, and motor vehicle records clearance are required.
• Ability to meet applicable background check, credential, licensing, and other requirements based on assigned program(s) and state of employment.

Thank you! We sincerely appreciate your interest in joining the Lutheran Community Services NW team and thank all applicants for taking the time to apply. While we’re unable to respond to every candidate individually, please note that only those selected for an interview will be contacted. Lutheran Community Services NW is deeply committed to our mission of Health, Justice and Hope in all aspects of our work. We welcome candidates from all backgrounds and experiences to help us build a stronger, more compassionate community.