Case Manager (Multilingual)

Lutheran Community Services Northwest; SeaTac (WA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health benefits package

Employer-paid disability insurance

Retirement plan with employer match (4

Job summary

Lutheran Community Services NW is seeking a dedicated Case Manager to support clients across housing, health, and social services in Washington. You will assess needs, connect to resources, and document progress in program systems.

The role emphasizes bilingual communication, cultural humility, and collaboration with diverse communities, partner agencies, and faith-based settings across multiple sites. Strong organizational skills and the ability to travel between worksites are required; HS

Qualifications

• 1-2 years of related experience or lived experience enhances relatability to clients being served.
• HS diploma or equivalent; substantial relevant experience will be considered in place of degree.
• Fluency in English and Ukrainian or Russian (or listed languages) is required.
• Intermediate mastery of business applications and productivity suites.
• Thrives in a diverse and multicultural environment with cross-functional teamwork.

Responsibilities

• Outreach communities and inform them of program opportunities and services.
• Develop and maintain relationships with communities to reduce barriers between clients and institutions.
• Provide culturally and linguistically appropriate case management and assist with language needs.
• Accept client referrals and manage response times as required by each program.
• Provide Resource Navigation to connect clients to housing, benefits, nutrition, and other services.
• Maintain contact, follow up, and discharge clients per program guidelines.
• Document outcomes and data in the program system as needed.

Skills

Fluent English

Ukrainian/Russian language

Interpersonal skills

Education

HS diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Lutheran Community Services NW is a non-profit organization dedicated to serving communities throughout Washington, Oregon, and Idaho with a wide range of services for individuals of all ages and backgrounds. All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope.

WHAT WE WILL DO FOR YOU:

As an employer of choice, we’re deeply committed to supporting our employees, because when you’re empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We’re proud to offer a comprehensive benefits package designed to support your well-being, growth, and peace of mind.

• A 37.5 per hour work week to ensure work/life balance
• Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
• Employer-paid short- and long-term disability insurance
• Life insurance coverage at no cost to you
• Up to 2 weeks of vacation in your first year (based on hours worked)
• Up to 2 weeks of sick leave (based on hours worked)
• 12 paid agency recognized holidays
• 2 floating holidays to use your way
• 403(b) retirement plan with employer matching (eligibility applies)
• Access to our Employee Assistance Program (EAP) for you and your family
• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status

HOW YOU WILL MAKE AN IMPACT:

Please note this position requires demonstrated fluency, both spoken and written, in English and one of the following languages: Ukrainian and/or Russian**

Our case managers serve as trusted guides, working closely with clients to navigate systems of care, address their social determinants of health and health-related social needs, and overcome barriers to achieving stability. This includes support with housing, food, transportation, behavioral health, and more. We assist clients in setting personalized goals and developing action plans, while providing ongoing support through regular check-ins.

• Outreach communities, individual entities, and businesses to inform them of program and program opportunities. Convey the purposes and services of the program being represented to the user population and the impact that program or service would have on their health and wellbeing.
• Develop, work effectively, and maintain relationships with communities to reduce cultural and socio-economic barriers between clients and institutions.
• Provide culturally and linguistically appropriate case management services to qualified program participants. Communicate information to clients and providers clearly and succinctly, both written and verbally. Assist with language and interpretation needs as necessary
• Accept client referrals as directed by each program and manage response times as required per program. Assess and address needs as presented and determined by individual program assessment requirements.
• Provide Resource Navigation: Assist individuals in obtaining appropriate resources and connect to applicable community entities that may include workshops/educational resources, respite care services, housing, referrals to state and federal benefits, nutrition programs, family caregiver programs, kinship care, food banks, Medicaid and/or other insurance services available.
• Maintain contact, follow up, and discharge of clients as outlined in individual programs.
• Ensure appropriate documentation and gather outcome data under the direction of the Program Supervisor. Document in applicable program system as needed

HOW YOU WILL BE A GREAT FIT:

• 1-2 years of related experience or lived experience that enhances relatability to clients being served
• HS diploma or equivalent - Preferred bachelor's degree in related field. However, substantial relevant experience will be considered in place of degree
• Demonstrated fluency, both spoken and written, in English and one of the following languages: Ukrainian, Russian, Korean, Japanese, Hindi, Chinese/Mandarin
• Intermediate mastery of business applications and productivity suites
• Demonstrates resilience, awareness and self-regulation in navigating challenges, conflict and obstacles/barriers.
• Thrives in a diverse and multicultural environment; works with cross-functional teams to develop and implement strategies to enhance end-user experiences throughout the service lifecycle
• Demonstrates exceptional commitment to serving and advocating for diverse and marginalized populations
• Successfully completes tasks in a moderately noisy environment
• Interacts with others and performs tasks in-person and through the use of technology, with long periods of stationary activity and minimal periods of increased physical activity including and not limited to standing at event tables indoors and outdoors.
• Moves equipment/materials weighing up to 15 pounds
• Travels between worksites occasionally
• Works in a variety of settings, including and not limited to LCSNW office locations, partner agency, community-based settings, and faith-based settings such as churches
• Meets LCSNW criminal background clearance requirements and other job-relevant clearances as required by the State or program

Thank you!

We sincerely appreciate your interest in joining the Lutheran Community Services NW team and thank all applicants for taking the time to apply. While we’re unable to respond to every candidate individually, please note that only those selected for an interview will be contacted. Lutheran Community Services NW is deeply committed to our mission of Health, Justice and Hope in all aspects of our work. We welcome candidates from all backgrounds and experiences to help us build a stronger, more compassionate community.