Program Director

ServiceNet Inc.; Westfield (MA); On-site; USD 50,079 - 52,139; Full time

Benefits offered by this job

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

MAP differential

Tuition assistance

Long-term disability insurance

Paid orientation and ongoing training

Job summary

ServiceNet Inc. in Westfield, MA is seeking a Program Director for Developmental Brain Injury Services to lead a new residential program and ensure high-quality care. You will manage daily operations, supervise staff, ensure licensing compliance, participate in ISP reviews, and apply PBS strategies to create safe, meaningful lives for residents.

The role includes on-call rotation and an on-site schedule. Strong leadership and communication skills are essential, with a focus on staff development,

Qualifications

• Supervisory/management experience preferred.
• Minimum of a High School Diploma or GED required.
• Experience working with individuals with brain injuries or developmental disabilities.
• Valid driver's license with a clean driving record.
• Strong communication, organizational, and computer skills.
• Preferred certifications: MAP, PABC, CPR/First Aid.
• Ability to pass a background screening (CORI).

Responsibilities

• Support the successful launch of a new residential program, including home setup, furnishing, hiring, and staff training.
• Ensure ongoing compliance with licensing and regulatory standards.
• Lead, teach, and model best practices for staff using PBS strategies.
• Oversee the health, safety, and daily living needs of residents—nutrition, medical care, hygiene, and recreational engagement.
• Manage individual financial needs and reporting.
• Participate in a rotating 24-hour on-call schedule and coordinate coverage during staff absences.
• Contribute actively to ISP reviews, treatment team meetings, and individualized planning (goals, behavior plans, safety plans).
• Organize and lead regular program staff meetings.
• Maintain agency certifications and documentation standards.
• Perform additional duties as assigned by the Director of Operations.

Skills

Supervisory experience

Strong communication

Driver's license

Education

High School Diploma or GED

Tools

Computer skills

Job description

Program Director - Developmental Brain Injury Services

Location: Westfield, MA

Pay Rate: $50,079-$52,139

Schedule

• Monday-Friday, 9a-5p
• On-call schedule / rotation
• On-site - Office located at residential program

Position Summary

At ServiceNet’s Developmental Brain Injury Services (DBIS), we are committed to supporting individuals with brain injuries to lead safe, enjoyable, and meaningful lives at home and in their communities. Using Positive Behavior Support (PBS) strategies, our staff work collaboratively to create empowering environments that evolve with the needs and goals of those we serve.

As Program Director, you’ll lead the daily operations of a residential program, ensuring high-quality care, program compliance, and staff leadership—while fostering a culture of respect, creativity, and personal growth.

Key Responsibilities

• Support the successful launch of a new residential program, including home setup, furnishing, hiring, and staff training.
• Ensure ongoing compliance with licensing and regulatory standards.
• Lead, teach, and model best practices for staff using PBS strategies.
• Oversee the health, safety, and daily living needs of residents—nutrition, medical care, hygiene, and recreational engagement.
• Manage individual financial needs and reporting.
• Participate in a rotating 24-hour on-call schedule and coordinate coverage during staff absences.
• Contribute actively to ISP reviews, treatment team meetings, and individualized planning (goals, behavior plans, safety plans).
• Organize and lead regular program staff meetings.
• Maintain agency certifications and documentatio standards.
• Perform additional duties as assigned by the Director of Operations.

Qualifications

• Supervisory/management experience preferred.
• Minimum of a High School Diploma or GED required.
• Experience working with individuals with brain injuries or developmental disabilities.
• Valid driver's license with a clean driving record.
• Strong communication, organizational, and computer skills.
• Preferred certifications: MAP, PABC, CPR/First Aid.
• Ability to pass a background screening (CORI).

Compensation & Benefits

• Salary: $50,079–$52,139
• MAP differential: $2/hr
• Time Off: Generous paid time off package
• Insurance: Comprehensive medical and dental coverage
• Retirement: 403(b) with employer match
• Other Benefits:
  • Paid orientation and ongoing training
  • Tuition assistance
  • Advancement opportunities
  • Paid life insurance
  • Long-term disability insurance

Benefits

• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development

About ServiceNet

ServiceNet is a compassionate non-profit organization that helps over 8,400 individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With over 1,800 dedicated staff members, we work together to make a meaningful difference in the lives of others.

Learn more about ServiceNet https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.