Director of Operations

ServiceNet; Holyoke (MA); On-site; USD 60,000 - 66,160; Full time

Benefits offered by this job

Mileage reimbursement

Paid time off

Health & dental insurance

403(b) retirement plan

Life insurance

Long-term disability coverage

Tuition assistance and advancement

Culture of compassion and clinical-exz

Job summary

ServiceNet seeks a dedicated Director of Operations for its Developmental Brain Injury Services (DBIS) division in Hampden County, Holyoke, MA. You will provide operational and strategic leadership across residential programs, ensuring high-quality services for individuals with developmental delays and/or brain injuries.

You will partner with senior leaders, manage admissions logistics, ensure regulatory compliance, and support program directors with budgeting and fiscal guidance.

Qualifications

• Experience with individuals with developmental delays and/or brain injuries.
• Bachelor's degree preferred or equivalent, minimum 3 years in a relevant role.
• 3–5 years of management experience in human services or related field.
• Valid driver’s license and an acceptable driving record.
• MAP (Medication Administration) certification.

Responsibilities

• Lead and improve program operations across the division.
• Manage logistics and planning for new admissions and transitions.
• Oversee physical site operations for new programs and regulatory compliance.
• Support licensing readiness and regulatory follow-up for programs.
• Provide fiscal guidance to keep programs within budget.

Skills

Brain injury experience

Communication skills

Organizational skills

Computer skills

Education

Bachelor's degree

Job description

Benefits

• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Tuition assistance

Residential Director of Operations Department: Developmental Brain Injury Services (DBIS)

Residential Programs – Hampden County Headquarters: Holyoke, MA Full-Time Starting Salary: $60,000–$66,160 (Based on Experience and Certifications)

About the Role

ServiceNet is seeking a dedicated and mission-driven Director of Operations to join our Developmental Brain Injury Services (DBIS) division in Hampden County. In this vital leadership role, you will provide operational and strategic support to DBIS residential programs, ensuring high-quality services for individuals with developmental delays and/or brain injuries.

Key Responsibilities

• Partner with the Vice President or Division Director to lead and improve program operations across the division.
• Manage logistics and planning for new residential admissions and transitions.
• Identify, set up, and oversee physical site operations for new programs, ensuring compliance with regulatory standards.
• Actively participate in Residential Services development initiatives and project work.
• Support Program Directors in licensing readiness, regulatory compliance, and follow-up on corrective actions.
• Provide fiscal guidance to help programs operate within budgetary constraints.
• Build and maintain strong relationships with internal teams and external partners.
• Foster a positive, inclusive work culture aligned with ServiceNet’s mission and values.
• Participate in the on-call leadership rotation.
• Perform other duties as assigned by the Vice President or designee.

Qualifications

• Demonstrated experience working with individuals with developmental delays and/or brain injuries
• Bachelor's degree in a related field preferred, or equivalent experience (minimum of 3 years full-time in a relevant role)
• 3–5 years of proven management experience in human services or related field
• Strong communication, organizational, and computer skills
• Valid driver’s license and an acceptable driving record
• Certification in Medication Administration (MAP)

Perks & Benefits: We invest in our people the way we invest in our mission—with trust, vision, and heart

• Mileage reimbursement
• Generous paid time off
• Comprehensive health & dental insurance
• 403(B) retirement plan with employer match
• Paid life insurance & long-term disability coverage
• Tuition assistance and advancement opportunities
• A culture of compassion, connection, and clinical excellence

Why Work With Us?

Because what we do changes lives—and so will you. As part of a passionate team on the frontlines of recovery, you’ll find not just a job, but a calling.

About ServiceNet

ServiceNet is a compassionate non-profit organization that helps over 8,400 individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With over 1,800 dedicated staff members, we work together to make a meaningful difference in the lives of others.

Join the Heart of Healing

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. #JobsThatMatter