Program Director

HCLTech; Nashville (TN); Hybrid; USD 174,000 - 257,000; Full time

Job summary

HCLTech is seeking a Program Delivery Director for Retail, owning delivery across order engineering, planning and forecasting, pricing, and sourcing. You will be the senior technical and delivery contact for client leadership and sponsors, shaping roadmap discussions with merchandising domain insight.

You will drive agile delivery across multiple teams, coordinate onshore/offshore resources, and lead incident management and governance forums to ensure quality and forecast accuracy.

Qualifications

• Retail merchandising domain experience in ordering, forecasting, pricing, and sourcing.
• Software engineering background with leadership in large delivery organizations.
• Experience leading 100+ engineers across onsite-offshore models.
• Overseeing engagements and transitions for large Agile software projects.
• Able to engage client technical leaders and drive design decisions.
• Experience with cloud-native and data-driven systems and setting priorities.
• Deep experience running agile delivery at scale with multi-team releases.
• Strong stakeholder management and executive communication.
• Experience running run and build portfolios with SLA-governed apps.
• Incident management and escalation handling.
• Forecasting, staffing mix, and cost management awareness.
• Excellent problem-solving, negotiation, and influencing skills.

Responsibilities

• Own delivery across application support, enhancements, and new development.
• Serve as senior delivery and technical contact for client leadership and sponsors.
• Bring merchandising domain judgment to prioritization and roadmap decisions.
• Partner with client architects on platform modernization and technical debt reduction.
• Drive agile delivery across multiple scrum teams and releases.
• Ensure adherence to SLAs, KPIs, and service quality targets.
• Lead major incident management and permanent fix ownership.
• Run governance forums including sprint reviews and business reviews.
• Coordinate onsite and offshore teams across time zones.
• Track delivery metrics, resource utilization, and productivity.
• Identify automation opportunities and process optimization.
• Support account growth through demand forecasting and capacity planning.
• Staffing and skills development with the in-team people manager.

Skills

Applications Delivery Leadership

Executive Stakeholder Management

Agile Methodology

Program & Project Management

Onsite-Offshore Leadership

Tools

Java

Oracle

PL/SQL

Python

React

Kafka

MongoDB

Azure

GCP

ITIL

Job description

Location: Nashville Tennessee (Onsite 3 days a week a must) (Looking for local Talent)

HCLTech is looking for a highly talented and self- motivated Program Delivery Director within Retail. The Program Delivery Director will own delivery across application support, enhancements, and new development for the Order Engineering, Planning & Forecasting, Pricing, and Sourcing portfolios. The Program Delivery Director will serve as the senior delivery and technical point of contact for client engineering leadership, business stakeholders, and executive sponsors. The Program Delivery Director will be responsible for bringing merchandising domain judgment to prioritization, tradeoff decisions, and roadmap discussions with the client. The Program Delivery Directory within Retail to join HCL Tech in advancing the technological world through innovation and creativity.

Must Have Experience:

• Program Delivery Directory within Retail will take over the account
• The Program Delivery Director to oversee & manage Software Development projects, design, coding, testing.
• Oversee Large Programs 100 + team size mixed from onshore and offshore resources
• Technical / Functional background: Managing Stakeholders, and teams be able to have technical conversations when needed
• Program Delivery Director should be strong in either Java SpringBoot or Oracle PLSQL / Database is Oracle
• Program Delivery Director should have experience with Cloud deployment implementation like GCP or Azure
• Program Delivery Director must come from Retail environment
• Program Delivery Director will oversee and manage ASM (Application Service Management

Job Description:

• Own delivery across application support, enhancements, and new development for the Order Engineering, Planning & Forecasting, Pricing, and Sourcing portfolios.
• Serve as the senior delivery and technical point of contact for client engineering leadership, business stakeholders, and executive sponsors.
• Bring merchandising domain judgment to prioritization, tradeoff decisions, and roadmap discussions with the client.
• Partner with client architects on solution direction, platform modernization, and technical debt reduction, contributing judgment rather than implementation.
• Drive agile delivery across multiple scrum teams, including release planning, sprint governance, velocity, and predictability of commitments.
• Ensure adherence to SLAs, KPIs, and service quality targets for the support side of the portfolio.
• Lead major incident management, root cause analysis, and permanent fix ownership for production issues affecting order flow, pricing accuracy, forecasting outputs, and vendor sourcing processes.
• Run governance forums including sprint reviews, monthly operational reviews, and executive business reviews.
• Manage risks, escalations, and mitigation plans with transparency to both client and internal leadership.
• Coordinate onsite and offshore teams to maintain seamless execution across time zones.
• Track delivery metrics, resource utilization, and engineering productivity, and act on the trends.
• Identify and drive opportunities for automation, shift-left support, and process optimization.
• Support account growth through demand forecasting, capacity planning, and identification of transformation opportunities.
• Work with the in-team people manager on staffing, skills development, and retention.

Required Skills & Qualifications:

• Strong domain experience in retail merchandising, covering areas such as ordering and replenishment, planning and forecasting, pricing, and vendor sourcing, gained at retailers, ecommerce providers, or partners serving them.
• Progressive career growth from a software engineering background into engineering leadership, with current scope covering large delivery organizations.
• Proven experience leading teams of 100+ engineers across onsite-offshore models.
• Proven experience in overseeing & managing engagements and transitions for large Agile Software Development projects all phases.
• Ability to engage client technical leaders as a peer, follow design discussions, ask the right questions, and make sound calls on approach and sequencing without needing others to translate.
• Experience leading portfolios that combine mature enterprise applications with cloud-native and data-driven systems, and comfort setting priorities across both.
• Deep experience running agile delivery at scale, including scaled frameworks and multi-team release coordination.
• Strong stakeholder management and executive communication, with a track record of building trust with senior client leaders.
• Experience managing both run and build portfolios, including SLA-governed application support alongside project delivery.
• Experience with major incident management and structured escalation handling.
• Sound commercial awareness covering forecasting, staffing mix, and cost management.
• Excellent problem-solving, negotiation, and influencing skills.

Must Have Skills:

• Applications Delivery Leadership across Support and Development
• Executive Stakeholder Management
• Agile Methodology
• Program & Project Management
• Experience leading large onsite-offshore teams

Good to Have:

• Past hands-on experience or exposure to Java, Oracle, PL/SQL, Python, or React
• Exposure to Kafka, MongoDB, and modern integration patterns
• Exposure to Azure/GCP, Vertex AI, or comparable cloud and ML platforms
• ITIL-based service management background

Pay Range Minimum: 174,000k

Pay Range Maximum: 257,000k

Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Equal Opportunity Employer

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.

How You’ll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.