Senior Program Manager

HCLTech; Nashville (TN); On-site; USD 144,000 - 212,000; Full time

Job summary

HCLTech in Nashville is seeking a Senior Program Manager / Solutions expert in Retail to lead large onsite/offshore engagements, drive agile delivery, and oversee multiple projects with cross-functional teams. The role combines business acumen and technical leadership, with expertise in retail processes, data-driven transformations, and a strong focus on program governance and stakeholder alignment.

Local talent is preferred due to onsite requirements.

Qualifications

• Sr. Program Manager / Solutions expert in Retail
• Must come from Retail environment
• Technical / Functional background 50/50%
• Experience with Stakeholder Management
• Experience Managing teams on team meetings
• Experience Managing Teams on implementations
• Should be strong in either area; Java SpringBoot, or Oracle PLSQL
• Python experience would be nice
• Experience with Gen AI would be plus

Responsibilities

• Develop and implement program management strategies to ensure successful delivery of projects
• Utilize agile methodology to manage projects, facilitate scrum meetings, and drive continuous improvement
• Monitor project progress, identify risks and issue, and implement mitigation plans to ensure project timelines are met
• Collaborate with stakeholders to define project scope, goals, and deliverables
• Lead and mentor project managers and teams to enhance performance and meet project milestones
• Conduct regular project reviews and report on project status to senior management
• Drive a culture of accountability, transparency, and collaboration within the project teams
• Ensure adherence to quality standards, best practices, metrics and compliance requirements in project execution
• Continuously assess and improve project management processes to optimize efficiency and delivery quality
• Ability to run project level customer cadences and team reviews regularly with delivery best practices

Skills

Retail domain

Agile leadership

Stakeholder management

Team leadership

Project delivery

Java SpringBoot

Oracle PL/SQL

Python

Gen AI

Tools

Kafka

MongoDB

Azure

GCP

Vertex AI

Job description

Job Title: Senior Program Manager / Solutions expert in Retail

Location: Nashville Tennessee (Onsite 3 days a week a must) (Looking for local Talent)

HCLTech is looking for a highly talented and self- motivated Senior Program Manager / Solutions expert in Retail. Senior Program Manager will be responsible for the program management, applying Agile methodology to drive successful project delivery in a 100+ large onsite offshore engagement. The role involves overseeing multiple projects in AD running simultaneously, ensuring alignment with organizational goals, and leading cross functional teams to achieve project objectives efficiently. Senior Program Manager within Retail to join HCL Tech in advancing the technological world through innovation and creativity.

Must Have Experience:

• Sr. Program Manager / Solutions expert in Retail
• Must come from Retail environment
• Technical / Functional background 50/50%
• Experience with Stakeholder Management
• Experience Managing teams on team meetings
• Experience Managing Teams on implementations
• Should be strong in either area; Java SpringBoot, or Oracle PLSQL
• Python experience would be nice
• Experience with Gen AI would be plus

Job Description:

• Excellent mix of both retain solutioning ability and delivery
• Proven implementation in transformation programs involving Business Analytics, Product Roadmap, Solution Design, Risk Management, Data Science in the retail domain
• Strong delivery experience in projects and engagements in Retail domain covering Order Engineering, Planning & Forecasting, Pricing, and Sourcing portfolios etc.
• Solution Design & Consultancy experience to translate business requirements into technical and functional solutions in retail domain.
• Provide subject matter expertise on business processes, system capabilities, and best practices. Work closely with architects and development teams to design scalable solutions. Recommend process improvements and automation opportunities.
• Technical & Functional Leadership Serve as the primary liaison between business users and technical teams. Review system designs, data models, integrations, and workflows. Provide guidance on configuration, customization, and solution implementation. Support design reviews and solution validation activities. Project Delivery & Implementation Participate in end-to-end project lifecycle activities including analysis, design, development, testing, deployment, and support. Ensure requirements are accurately implemented and tested.
• Monitor project progress and proactively address issues and risks. Support change management and user adoption initiatives.

Key Responsibilities:

• Develop and implement program management strategies to ensure successful delivery of projects
• Utilize agile methodology to manage projects, facilitate scrum meetings, and drive continuous improvement
• Monitor project progress, identify risks and issue, and implement mitigation plans to ensure project timelines are met
• Collaborate with stakeholders to define project scope, goals, and deliverables
• Lead and mentor project managers and teams to enhance performance and meet project milestones
• Conduct regular project reviews and report on project status to senior management
• Drive a culture of accountability, transparency, and collaboration within the project teams
• Ensure adherence to quality standards, best practices, metrics and compliance requirements in project execution
• Continuously assess and improve project management processes to optimize efficiency and delivery quality
• Ability to run project level customer cadences and team reviews regularly with delivery best practices

Skill Requirements:

• Proven experience in program management with a focus on delivering complex projects
• In-depth knowledge and practical experience in agile methodology and frameworks (scrum, Kanban, etc.)
• Strong leadership skills with the ability to motivate teams and drive results
• Excellent communication and interpersonal abilities to engage with stakeholders at all levels
• Strategic thinking and problem-solving skills to address project challenges effectively
• Proficiency in project management tools and software for planning, tracking, and reporting
• Ability to prioritize multiple demands in a fast-paced environment and adapt to changing priorities
• Ability to infuse GenAI practices in engagement effectively

Good to Have:

• Past hands-on experience or exposure to Java, Oracle, PL/SQL, Python, or React
• Exposure to Kafka, MongoDB, and modern integration patterns
• Exposure to Azure/GCP, Vertex AI, or comparable cloud and ML platforms
• ITIL-based service management background

Pay Range Minimum: 144,000k

Pay Range Maximum: 212,000k

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

How You’ll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.