Program Development Specialist

City-of-Tigard,-o; Tigard (OR); Hybrid; USD 65,000 - 90,000; Full time

Job summary

City of Tigard is seeking a Program Development Specialist in the Community Development Department. The role will serve as the subject-matter expert for EPL and other Community Development software, ensuring system functionality, reporting accuracy, and efficient operations.

You will collaborate with Finance, IT, and other partners to deliver reliable data and metrics, contribute to SOPs, and support leadership with special projects and fiscal processes.

Qualifications

• Equivalent to graduation from an accredited four-year college or university with major coursework in business or public administration, program or project management, public relations/affairs, or related field.
• Two (2) years of experience in planning, development, implementation and/or administration of programs, projects, or systems, preferably in government.

Responsibilities

• Serve as subject matter expert and functional lead for EPL and related software applications, supporting troubleshooting and process improvements.
• Collaborate with Finance, IT and internal partners to develop, maintain, and deliver reports and data on Community Development activities.
• Help develop and update SOPs to promote consistent, efficient processes.
• Respond to information requests and provide clear guidance to internal and external customers.
• Support department management with special projects and fiscal processes.

Skills

Subject matter expert for EPL

Data reporting and metrics

Process improvement

Customer guidance and support

Education

Bachelor's degree in business or public administration

Program or project management coursework

Tools

Enterprise Permitting & Licensing (EPL)

Community Development software

Job description

Introduction

At the City of Tigard, our talented, industrious, and innovative municipal government professionals have been providing essential services and recreational spaces to Tigard's growing community for over 60 years. City of Tigard team members enjoy meaningful work, a diverse and inclusive culture of belonging, job specific flexibilities and opportunities for growth and advancement. Incorporated in 1961, Tigard is Oregon's 12th largest city and is part of the Portland metropolitan area.

OUR VALUES

At Team Tigard, we are ambassadors of municipal services to the members of our community. We aspire to treat all people with dignity, respect, and care; to demonstrate the equitable and sustainable practices that are environmentally and fiscally sound, and to engage with each other as trusted colleagues to achieve excellence in all we do. We do the right things, and we get things done.

The Community Development Department is seeking a motivated, analytical, and collaborative individual to service as its Program Development Specialist. This position will serve as the department's subject-matter expert and functional lead for its software applications, helping ensure systems effectively support business operations and service delivery. The Specialist will also lead efforts that strengthen data management, reporting, and performance metrics that inform decision-making and meet critical business needs. Working across teams, this position will identify opportunities to improve processes, develop effective solutions, and support department leadership, staff, and customers. Creativity, collaboration, technical aptitude, and attention to detail will be essential in this role.

The Program Development Specialist will work closely with the department's leadership to accomplish the following:

• Serves as subject matter expert and functional lead for Enterprise Permitting & Licensing (EPL) application and other Community Development software applications, supporting troubleshooting, process improvements, and user needs.
• Collaborate with Finance, IT, and other internal partners to develop, maintain, and deliver accurate reports and data on Community Development activities, permitting, building, and program metrics.
• Helps to develop, maintain, and update departmental SOPs to promote consistent, efficient, and well-documented processes.
• Responds to requests for information regarding programs and requirements; Provides clear, accurate, and timely guidance to internal and external customers.
• Supports department management with special projects and fiscal processes.

Education and Experience

Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be:

• Equivalent to graduation from an accredited four-year college or university with major coursework in business or public administration, program or project management, public relations/affairs, or other field related to the assigned program(s); AND
• Two (2) years of experience in planning, development, implementation and/or administration of programs, projects, or systems, preferably in a government setting.

Union Representation

This position is not represented by a union.

Schedule

The position will have flexible schedule primarily 4/10 M-TH; (3 in office days and one remote workday). Schedule subject to agreement with supervisor.

IMPORTANT (Please read)

In lieu of resumes and cover letters, the City of Tigard evaluates each applicant's work history and responses to supplemental questions. Please complete the application and answer the supplemental questions thoroughly to ensure our subject matter experts can appropriately evaluate your experience.

ATTENTION VETERANS

To receive veteran's preference, please upload your DD214/Separation documentation.