Program Development Specialist

City of Tigard; Portland (OR); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health and dental plans

Generous retirement plan

HRA-VEBA

Paid time off

11 paid holidays

Life and disability insurance

Transit pass through TriMet

Job summary

The City of Tigard seeks a motivated Community Development professional to serve as the Programs Development Specialist, acting as the subject-matter expert for EPL and related software. You will help ensure data management, reporting, and performance metrics drive decision-making across departments.

Responsibilities include collaborating with Finance and IT, developing SOPs, and guiding internal/external customers while supporting department leadership and special projects.

Qualifications

• Experience in data analysis, reporting, and performance metrics.
• Strong collaboration and communication skills across departments.
• Attention to detail and ability to develop clear SOPs.

Responsibilities

• Serve as subject matter expert and functional lead for EPL and Community Development software.
• Collaborate with Finance and IT to develop, maintain, and deliver reports and data on activities, permitting, building, and program metrics.
• Develop and update SOPs to promote consistent processes.
• Provide guidance to internal and external customers and support department leadership.

Job description

Overview

At the City of Tigard, our talented, industrious, and innovative municipal government professionals have been providing essential services and recreational spaces to Tigard’s growing community for over 60 years. City of Tigard team members enjoy meaningful work, a diverse and inclusive culture of belonging, job specific flexibilities and opportunities for growth and advancement. Incorporated in 1961, Tigard is Oregon’s 12th largest city and is part of the Portland metropolitan area.

Overview

At the City of Tigard, our talented, industrious, and innovative municipal government professionals have been providing essential services and recreational spaces to Tigard’s growing community for over 60 years. City of Tigard team members enjoy meaningful work, a diverse and inclusive culture of belonging, job specific flexibilities and opportunities for growth and advancement. Incorporated in 1961, Tigard is Oregon’s 12th largest city and is part of the Portland metropolitan area.

OUR VALUES

At Team Tigard, we are ambassadors of municipal services to the members of our community. We aspire to treat all people with dignity, respect, and care; to demonstrate the equitable and sustainable practices that are environmentally and fiscally sound, and to engage with each other as trusted colleagues to achieve excellence in all we do. We do the right things, and we get things done.

Examples of Duties

The Community Development Department is seeking a motivated, analytical, and collaborative individual to service as its Program Development Specialist. This position will serve as the department’s subject-matter expert and functional lead for its software applications, helping ensure systems effectively support business operations and service delivery. The Specialist will also lead efforts that strengthen data management, reporting, and performance metrics that inform decision-making and meet critical business needs. Working across teams, this position will identify opportunities to improve processes, develop effective solutions, and support department leadership, staff, and customers. Creativity, collaboration, technical aptitude, and attention to detail will be essential in this role.

• Serves as subject matter expert and functional lead for Enterprise Permitting & Licensing (EPL) application and other Community Development software applications, supporting troubleshooting, process improvements, and user needs.
• Collaborate with Finance, IT, and other internal partners to develop, maintain, and deliver accurate reports and data on Community Development activities, permitting, building, and program metrics.
• Helps to develop, maintain, and update departmental SOPs to promote consistent, efficient, and well-documented processes.
• Responds to requests for information regarding programs and requirements; Provides clear, accurate, and timely guidance to internal and external customers.
• Supports department management with special projects and fiscal processes.

Minimum Qualifications

Education and Experience: Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be:

• Equivalent to graduation from an accredited four-year college or university with major coursework in business or public administration, program or project management, public relations/affairs, or other field related to the assigned program(s); AND
• Two (2) years of experience in planning, development, implementation and/or administration of programs, projects, or systems, preferably in a government setting.

Supplemental Information

Union Representation: This position is not represented by a union.

Schedule

The position will have flexible schedule primarily 4/10 M-TH; (3 in office days and one remote workday). Schedule subject to agreement with supervisor.

Benefits

In addition to being a great place to work, the City of Tigard offers competitive employee benefits for full-time and part-time employees working 20 or more hours per week:

• Choice of health and dental plans
• Generous retirement plan (non-PERS)
• City-paid HRA-VEBA
• Paid time off (PTO) program plus paid sick leave
• 11 paid holidays
• Life and disability insurance
• Universal transit pass through TriMet
• This job classification is not represented by a union