Program Manager, Emergency Shelter & Family Services

The Salvation Army North & Central Illinois Division; Chicago (IL); On-site; USD 51,000 - 61,000; Full time

Job summary

The Salvation Army North & Central Illinois Division's Emergency Homeless Assessment and Referral Center is seeking a Program Manager to lead daily operations, supervise staff, and ensure safety and trauma-informed service delivery.

You will coordinate client services, manage intake processes, liaise with shelters and donors, and assist with monthly and funder reports while maintaining strict confidentiality.

Qualifications

• Minimum of a high school diploma or GED; Associate degree preferred.
• At least 2 years’ experience working with homeless families or individuals.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee daily program operations and supervise staff during assigned shifts.
• Coordinate client services, intake, and prompt shelter placements.
• Maintain HMIS data quality and prepare required reports.
• Ensure safety, confidentiality, and compliance with policies.

Skills

Leadership

Staff supervision

Program coordination

Education

High school diploma or GED

Tools

Salesforce

Job description

The Salvation Army North & Central Illinois Division's Emergency Homeless Assessment and Referral Center is seeking a Program Manager to lead daily operations, supervise staff, and ensure safety and trauma-informed service delivery.

You will coordinate client services, manage intake processes, liaise with shelters and donors, and assist with monthly and funder reports while maintaining strict confidentiality.