Meeting & Events Coordinator

JLL; Chicago (IL); On-site; USD 42,000 - 52,000; Full time

Job summary

JLL is seeking a Meeting & Events Coordinator in Chicago to lead the full lifecycle of corporate meetings and events. You will consult with clients, manage space, AV, and hospitality services, and ensure flawless execution from intake to post-event analysis.

The role emphasizes collaboration with vendors and internal partners, adherence to SLAs, and flexibility for early mornings, evenings, and weekends when events occur. This position is based in Chicago, IL.

Qualifications

• 1-2 years of experience in event planning, project management, hospitality, or a related field.
• Exceptional customer service skills with a passion for hospitality and creating memorable client experiences.
• Excellent time management and verbal/written communication across all levels, including C-suite.

Responsibilities

• Serve as the primary client contact on event needs, including space, AV, and hospitality, per SLA.
• Manage end-to-end event lifecycle from intake to completion; triage requests and coordinate with partners.
• Execute meetings and events, handle operations, logistics, and venue scheduling in client systems.
• Coordinate COI administrative support with vendors and compliance platforms, maintaining records.
• Provide basic AV support and attendee experience enhancements (mic setup, sound, connections).
• Utilize Corrigo, Google Calendar, Social Tables, Slack, and Google Workspace to document events.
• Conduct pre-event planning calls, serve as day-of contact, and document post-event lessons.

Skills

Customer service

Communication

Multi-tasking

Team collaboration

Hospitality mindset

Problem solving

Education

High school diploma or GED

Bachelor's degree or equivalent experience

Tools

Google Suite

Slack

Job description

Meeting & Events Coordinator- JLL

What this job involves

As a Meeting & Events Coordinator at JLL, you'll be at the heart of creating exceptional workplace experiences that bring people together and leave lasting impressions. This role is about more than logistics—it's about crafting moments that matter for our clients and their teams. You'll manage the full lifecycle of meetings and events, from initial consultation through flawless execution and post-event analysis, ensuring every detail reflects our commitment to excellence. We believe the most effective teams are built when everyone is empowered to thrive, and you'll see this philosophy come to life as you collaborate with clients, vendors, and colleagues to deliver seamless events. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll experience this daily as you partner with internal business partners and stakeholders across all levels of the organization.

What your day-to-day will look like

• Serve as the primary point of contact for clients, consulting on event needs including space requirements, physical setup, audiovisual support, and hospitality services while responding to requests in accordance with established Service Level Agreements
• Manage the end-to-end event lifecycle from intake through completion, including triaging incoming requests, evaluating space availability and resource alignment, coordinating with internal business partners to gather information, and proposing alternatives when needed
• Execute simple and complex meetings and events, handling all operations, functions, and logistics including venue scheduling using client software systems, coordinating shipments and guest lists, and troubleshooting setup issues to ensure seamless delivery
• Coordinate Certificate of Insurance (COI) administrative support by requesting and collecting documentation from vendors, submitting and tracking COIs through compliance platforms, and maintaining organized records while notifying stakeholders of any compliance gaps
• Provide basic audiovisual support including microphone setup, sound system activation, and plug-and-play computer connections to enhance the attendee experience
• Utilize ticketing systems including Corrigo, Google Calendar, Social Tables, Slack, and Google Workspace to document and manage event programs, logging all activities, requests, and issues accurately in designated client systems
• Conduct pre-event planning kick-off calls, serve as day-of point of contact, facilitate post-event debriefs, document lessons learned, review survey feedback, and identify service enhancement opportunities to drive continuous improvement

Required qualifications

• High school diploma or GED equivalent
• 1-2 years of experience in event planning, project management, hospitality, or a related field
• Exceptional customer service skills with a passion for hospitality and creating memorable client experiences
• Excellent time management and verbal/written communication skills with the ability to communicate professionally across all organizational levels, including C-suite executives
• Proven ability to multi-task in a fast-paced environment while managing multiple priorities and delivering results
• Highly collaborative with strong interpersonal skills, initiative, integrity, and good judgment
• Flexible scheduling availability for early morning and evening event support, with weekend availability as event schedules require

Preferred qualifications

• Bachelor's degree or proven experience as an event planner or organizer
• Proficiency in Google Suite applications and Slack
• Certified Meeting Professional (CMP) or similar industry certification
• Experience coordinating workplace events in a corporate or professional services environment
• Familiarity with event technology platforms and virtual/hybrid event best practices

Schedule: Monday-Friday, 8:00 AM - 5:00 PM and flexibility for early mornings, evenings, and occasional weekends when events require.

Location: Chicago, IL