Program Coordinator - Residential Life

Columbia Basin College; Pasco (WA); On-site; USD 42,000 - 56,000; Full time

Job summary

Columbia Basin College (CBC) seeks a Program Coordinator to serve as the primary contact for the Residence Life Office, providing professional, student-centered support to residents, prospective residents, staff, and community members. The role coordinates housing-related administration, including applications, occupancy, records, billing, and office operations.

The position reports to the Director for Residential Life and requires a high school diploma and two years of clerical experience;

Qualifications

• Requires a high school diploma or equivalent and two years of full-time clerical experience.
• Preference for an Associate's degree or higher in a related field or equivalent education.
• Experience in higher education and bilingual English/Spanish is a plus.

Responsibilities

• Serve as the primary contact for the Residence Life Office, providing customer service and information to residents, prospective residents, staff, and community members.
• Coordinate administrative processes related to student housing operations, including application processing, occupancy management, resident records, and departmental documentation.
• Assist with resident check-in/check-out and transition processes, ensuring compliance with housing policies and procedures.
• Support communication and implementation of Residential Life policies, procedures, and programs to residents and stakeholders.
• Bill and track housing charges, payments, and serve as the primary contact for receiving Residence Life payments.
• Coordinate office operations, including scheduling, correspondence, recordkeeping, inventory management, and maintenance of files and systems.
• Assist with planning, coordination, and assessment of Residential Life programs, events, and initiatives to support student engagement and success.
• Respond to inquiries, resolve routine concerns, and refer complex issues to appropriate staff; collaborate with campus departments and external partners to support housing operations and resident services.
• Prepare, maintain, and distribute reports, communications, and materials related to Residential Life operations.
• Participate in staff meetings, training programs, and other departmental activities; perform other related duties as assigned.

Skills

Attention to Detail

Communication Skills

Customer Service

Organizational Skills

Professionalism

Teamwork Skills

CBC Shared Commitments

DEI Commitment

Education

High school diploma or equivalent

Associate's degree or equivalent education

Job description

Description

Columbia Basin College ("CBC" or the "College") seeks a ProgramCoordinator to serve as the primary point of contact for theResidence Life Office, providing professional, student-centeredsupport to residents, prospective residents, staff, and communitymembers. This position coordinates administrative operationsrelated to student housing, including application processing,occupancy management, resident records, billing and payments, andoffice operations. The position also supports resident check-in andcheck-out processes, communicates housing policies and procedures,assists with Residential Life programs and events, collaborateswith campus and community partners, and provides responsivecustomer service that promotes a safe, welcoming, and engagingresidential experience. The Program Coordinator reports to theDirector for Residential Life.

This position closes on August 30, 2026 @ 11:59 PMPacific Time.

Primary Responsibilities

• Serve as the primary contact for the Residence Life Office,providing customer service and information to resident’sprospective residents, staff, and community members;
• Coordinate administrative processes related to student housingoperations, including application processing, occupancy management,resident records, and departmental documentation;
• Assist with resident check-in, check-out, and transitionprocesses, ensuring compliance with housing policies andprocedures;
• Support the communication and implementation of ResidentialLife policies, procedures, and programs to residents andstakeholders;
• Bill and track housing charges, payments, and serve as theprimary point of contact for receiving Residential Lifepayments;
• Coordinate office operations, including scheduling,correspondence, recordkeeping, inventory management, andmaintenance of departmental files and systems;
• Assist with the planning, coordination, and assessment ofResidential Life programs, events, and initiatives that supportstudent engagement and success;
• Serve as a resource for students by responding to inquiries,resolving routine concerns, and referring complex issues toappropriate staff;
• Collaborate with campus departments and external partners tosupport housing operations and resident services;
• Prepare, maintain, and distribute reports, communications, andother materials related to Residential Life operations;
• Participate in staff meeting, training programs, professionaldevelopment opportunities, and other departmental activities;and
• Perform other related duties as assigned.

Required Qualifications

• High school diploma or equivalent; and
• Two (2) years of full-time clerical experience.

Preferred Qualifications:

• Associate's degree or equivalent education from aninstitutionally accredited college or university;
• Experience working in higher education; and
• Bilingual and biliterate in English and in Spanish.

Skills and Abilities

Attention to Detail:

A thorough approach to work, ensuringaccuracy, precision, and high-quality output in all tasks. Paysclose attention to small details, minimizing the likelihoodoferrors and contributing to overall excellence.

Communication Skills:

Effective interpersonal and writtencommunication abilities to convey information clearly and conciselyto students, faculty, staff, and external stakeholders.

Customer Service:

Commitment to providing exceptionalcustomer service to students, faculty, staff, and externalconstituents, ensuring their needs are met with professionalism andresponsiveness.

Organizational Skills:

Strong organizational abilities toprioritize tasks, manage multiple projects simultaneously, and meetdeadlines in a fast-paced setting.

Professionalism:

Consistently embodying integrity, ethicalconduct, and dedication to the college's mission. Demonstratingreliability, honesty, and professionalism in all interactions whileupholding confidentiality and adhering to professionalstandards.

Teamwork Skills

Collaborative mindset with the capabilityto work effectively within multifaceted teams, fosteringcooperation and collaboration to achieve common goals.

CBC Shared Commitments:

Demonstrate a willingness to workwith, and help others in completing job assignments, the ability toaccept constructive criticism and cooperate with fellow employeesand supervisors; demonstrate alignment with the CBC SharedCommitments, (e.g., being present and listening, making each otherlook good, embracing change and failure and choosing positivity);and

Support for Diversity, Equity & Inclusion:

ReflectingCBC's mission, vision and values, support initiatives that expandthe human qualities that differentiate our workplace andeducational setting; demonstrate and advocate an understanding ofdifferences, open mindedness, compassion, sensitivity and interestin differing viewpoints given the diverse population and show adeep commitment to the involvement of colleagues, students andcommunity members to student experience and success honoringfreedom of expression as fundamental to personal, professional andorganizational growth.

Terms of Employment

This position is a full-time, overtime eligible classified staffposition. The typical work hours for this position are Mondaythrough Thursday from 7:00 a.m. to 4:30 p.m. and Friday from 7:00a.m. to 12:00 p. m., however, must be available to work a flexibleschedule when prior notice is given by the College. This positionis available immediately.

Process Note

Prior to a new hire, a background check including criminal recordhistory will be conducted. Information from the background checkwill not necessarily preclude employment but will be considered indetermining the applicant's suitability and competence to performin the position.

Additionally, pursuant to RCW 28B.112.080, applicants must declarewhether they are the subject of any substantiated findings ofsexual misconduct in any current or former employment or arecurrently being investigated for, or have left a position during aninvestigation into, a violation of any sexual misconduct policy atthe applicant’s current or past employer. By law, post-secondaryeducation institutions cannot hire an applicant who refuses todeclare the existence or non-existence of an investigation orfindings subject to this statute.

**Please note that selected interview candidates will be subjectto supplemental testing that will measure skills and abilitiesrelated to this position (e.g., Communication, MS Office Simulation[Excel, PowerPoint, Outlook, and Word], Analytical Skills, CustomerService, etc.).**

Conditions of Employment

In the interest of providing a healthy, safe and secure educationaland work environment and in order to meet the requirements offederal legislation, it is the policy of Columbia Basin College tomaintain an alcohol and drug-free workplace for our employees andstudents.

If you are hired, you will need to provide proof of identity anddocumentation of U.S. citizenship or appropriate authorization towork in this position as required by the Immigration Reform ControlAct of 1986. Columbia Basin College is unable to sponsor or assumesponsorship of employment visas (e.g., H-1B) at this time.Applicants must be authorized to work in the United States for anyemployer without sponsorship.

CBC is an equal opportunity employer and complies with the letterand spirit of all federal and state laws. CBC encouragesapplications from qualified candidates regardless of race, color,religion, sex, national origin, age, disability, or other legalprotected characteristics. Candidates who need any accommodation inthe application process or in employment should contact the Officeof Human Resources.

Other Job Elements

The physical demands and work environment characteristicsdescribed below are representative of those that must be met andmay be encountered by an incumbent when performing the essentialfunctions of the position. Reasonable accommodations may be made toenable individuals with qualified disabilities to perform theessential functions.

Physical Demands

While performing the duties of this position, the employee isfrequently required to sit, stand, bend, kneel, stoop, communicate,reach and manipulate objects. The position requires mobilityincluding having the ability to move materials on a regular basissuch as files, books, office equipment, etc. and travel betweenbuildings on campus. Manual dexterity and coordination are requiredto operate equipment such as computer keyboard, calculator, andstandard office equipment.

Working Conditions

Usual office working conditions. The noise level in the work areais typical of most office environments with telephones, personalinterruptions, and background noises.

Union Clause

This is a bargaining unit position represented by the WashingtonPublic Employees Association (WPEA). Internal promotional, transferand voluntary demotion applicants who have skills and abilities toperform the duties of the position will be considered prior toconsideration of other applicants.