Director for Auxiliary Services

The Chronicle Of Higher Education, Inc.; Pasco (WA); On-site; USD 84,536 - 93,445; Full time

Benefits offered by this job

Medical/dental insurance

Life insurance

Long-term disability

Paid leave

Retirement plans

Job summary

Columbia Basin College in Washington state is seeking a Director of Auxiliary Services to provide strategic leadership and operational oversight for the college’s auxiliary enterprises, including leased properties, dining and retail services, and vendor partnerships.

The role ensures financial sustainability, responsiveness to campus needs, and alignment with long-term goals, while evolving service models to improve student experience and adapt to market conditions.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Operations Management, or related field (or equivalent).
• Experience managing multiple projects and programs simultaneously.
• Experience coordinating with vendors, budgets, and procurement processes.

Responsibilities

• Oversee leased properties and auxiliary service agreements, ensuring vendor performance and contract compliance.
• Serve as liaison with external agencies for lease creation, negotiation, and management.
• Supervise vendor relationships across auxiliary services and implement improvements.
• Coordinate with CBC Foundation to support auxiliary operations and campus vending services.
• Lead planning, development, and evaluation of campus dining and food service operations.
• Collaborate with bookstore leadership to oversee bookstore operations and sustainable models.
• Develop strategies to ensure long-term financial viability of campus bookstore and services.
• Identify opportunities to improve revenue, efficiency, and service quality in auxiliary services.
• Monitor financial performance and develop long-range plans aligned with enrollment trends and goals.
• Lead modernization efforts by evaluating trends and implementing innovative service delivery models.
• Perform other related duties as assigned.

Skills

Project management

Vendor coordination

Budget management

Education

Bachelor’s degree in Business Administration, Finance, Operations Management, or a related field

Job description

Description

Join the CBC team and help us transform students’ lives!

CBC is committed to our vision to be the educational home that transforms students' lives through economic and social mobility. We are one of eight Hispanic-Serving Institutions in Washington state with Hispanic students representing just under half of our student population. As such, CBC is committed to discovering and enacting innovative ways to intentionally serve Hispanic students while serving all. We center equity in all that we do and seek to attract and retain engaged individuals committed to helping all students be successful in accomplishing their goals.

CBC places a high value on the ability to communicate effectively across cultures, to implement culturally responsive teaching strategies, and model intercultural empathy. Experience in serving Hispanic students is not merely a preference — it is valued at Columbia Basin College. Advanced intercultural knowledge and skills among our faculty is essential to the success of our students and our institution as a whole.

El CBC está comprometido con nuestra visión de ser el hogar educativo que transforma las vidas de los estudiantes a través de la movilización económica y social. Somos una de ocho Instituciones de Servicio de los hispanos en el estado de Washington y los estudiantes hispanos representan un poco menos de la mitad de nuestra población estudiantil. Como tal, CBC se compromete a descubrir y crear formas innovadoras para servir intencionalmente a los estudiantes hispanos, mientras que al mismo tiempo sirve a todos los demás. Nos enfocamos en la equidad en todo lo que hacemos y buscamos atraer y retener individuos que se comprometan en ayudar a todos los estudiantes a tener éxito en el logro de sus metas.

El CBC le da un enorme valor a la habilidad de comunicarse efectivamente a través de culturas, para implementar estrategias de enseñanza culturalmente responsivas, y modelar empatía intercultural. La experiencia en servir a los estudiantes hispanos no es simplemente una preferencia, sino que es algo que se valora en el Columbia Basin College. El conocimiento y las aptitudes interculturales avanzadas entre nuestros profesores son esenciales para el éxito de nuestros estudiantes y de nuestra institución en su totalidad.

Find out more about our diverse and vibrant community!

• Visit Tri-Cities
• Tri-Cities Chamber of Commerce
• Hispanic Chamber of Commerce
• Benton-Franklin Trends

Here’s how you will support our mission

The Director of Auxiliary Services provides strategic leadership and operational oversight for the college’s auxiliary enterprises, including leased properties, dining and retail services, and vendor partnerships. This role is responsible for ensuring auxiliary operations are financially sustainable, responsive to campus needs, and aligned with long-term institutional goals. A key focus of the position is evolving current service models, including but not limited to dining and bookstore operations to maintain viability, improve student experience, and adapt to changing market conditions.

This position reports directly to the Assistant Vice President for Campus Operations.

The salary range for this position is $84,536 - $93,445 annually.

This position is open until filled. First consideration will be given to applicants whose complete application has been received by August 16, 2026 at 11:59 PM PST. The College will conduct initial interviews with selected candidates via Zoom and will conduct on-campus interviews with finalists.

Primary Responsibilities

• Oversee leased properties and auxiliary service agreements, ensuring effective vendor performance, contract compliance, and alignment with institutional priorities;
• Serve as the primary liaison with external agencies and partners, including leasing and lending agents and the Department of Enterprise Services, for lease creation, negotiation, and ongoing management;
• Supervise vendor relationships across auxiliary services, including performance monitoring, contract administration, service evaluation, and implementation of improvements;
• Partner with internal stakeholders and the CBC Foundation to coordinate and support auxiliary operations, including campus vending services, ensuring services meet the needs of students, faculty, staff, and visitors;
• Lead the planning, development, expansion, and evaluation of campus dining and food service operations, including the campus food truck program and assessment of options to reopen and sustain the Hawks Nest;
• Participate in cross-training with bookstore leadership for overseeing bookstore operations and oversight, including evaluating and implementing sustainable operating models, funding structures, and vendor arrangements;
• Develop and implement strategies to ensure the long-term financial viability and operational effectiveness of the campus bookstore, including collaboration with campus leadership on cost allocation and service delivery models;
• Identify and implement opportunities to improve revenue generation, operational efficiency, and service quality across all auxiliary services while ensuring responsiveness to changing student and market needs;
• Monitor financial performance of auxiliary units and develop long-range operational and financial plans aligned within institutional priorities, enrollment trends, and strategic goals;
• Lead efforts to modernize auxiliary services by evaluating industry trends, assessing service delivery models, and implementing innovations that enhance sustainability and user experience; and
• Perform other related duties as assigned.

Required Qualifications

• Bachelor’s degree in Business Administration, Finance, Operations Management, or a related field or equivalent combination of education/training/experience;
• Experience managing multiple projects and programs simultaneously; and
• Experience coordinating with vendors, managing budgets, and supporting procurement processes.

PREFERRED QULIFICATIONS:

• Strong analytical skills with the ability to interpret utilization data and develop actionable insights;
• Excellent communication and stakeholder engagement skills;
• Strong business acumen;
• Experience in higher education or similar institutional environments;
• Familiarity with bookstore operations and evolving retail models;
• Experience developing or managing food service programs, including partnerships such as food trucks or contracted vendors; and
• Experience with leases and lease management.

Competencies

Strategic Leadership: Apply forward-thinking judgment to evaluate evolving conditions, identify opportunities, and guide decisions that support long-term organizational success. Align strategic direction with institutional priorities while balancing operational realities, stakeholder needs, and future sustainability;

Budgeting/Financial Management: Apply financial and business acumen to assess operational performance, evaluate resource needs, and support fiscally responsible decision-making. Analyze financial information, weigh trade-offs, and identify strategies that strengthen sustainability and long-term viability;

Change Management: Lead organizational change by evaluating current conditions, anticipating future needs, and guiding others through transitions with clarity and purpose. Build support for new approaches, navigate resistance effectively, and help implement sustainable improvements;

Communication Skills: Communicate clearly and effectively across diverse audiences, translating complex operational, financial, and strategic information into actionable understanding. Build relationships, facilitate productive dialogue, and support collaboration through active listening, negotiation, and clear messaging;

Decision Making: Evaluate complex information, consider competing priorities, and exercise sound judgment in selecting effective courses of action. Assess risks, opportunities, and long-term impacts to support informed decisions that align with institutional goals;

Project Management: Organize and guide multiple concurrent initiatives by establishing priorities, coordinating resources, and maintaining focus on desired outcomes. Adapt plans as needed, anticipate challenges, and ensure progress toward successful completion across competing demands;

CBC Shared Commitments: Demonstrates a willingness to work with and support others in completing assignments, accepts constructive feedback, and cooperates with coworkers and supervisors. Shows alignment with CBC Shared Commitments by treating others with respect, communicating and collaborating effectively, pursuing growth and learning, valuing and celebrating contributions, prioritizing wellness, and holding self and others accountable; and

Support for Diversity, Equity and Inclusion: Reflecting CBC’s mission, vision and values, support initiatives that expand the human qualities that differentiate our workplace and educational setting. Demonstrate and advocate an understanding of differences, open mindedness, compassion, sensitivity and interest in differing viewpoints given the diverse population and show a deep commitment to the involvement of colleagues, students and community members to student experience and success honoring freedom of expression as fundamental to personal, professional and organizational growth.

Terms of Employment

Columbia Basin College is unable to sponsor or assume sponsorship of employment visas (e.g., H-1B) at this time. Applicants must be authorized to work in the United States for any employer without sponsorship.

This is a full-time, overtime exempt, administrative staff position. The typical work hours for this position are Monday through Thursday 7:00 a.m. to 4:30 p.m., and Friday 7:00 a.m. to 12:00 p.m.; however, work hours may vary due to work demands and some evening and weekend work may be required.

CBC offers excellent medical/dental insurance, life insurance, long-term disability, paid leave, retirement plans, and a variety of benefit options. Please view the “Benefits” tab for comprehensive benefits information.

CBC is an equal opportunity employer and complies with the letter and spirit of all federal and state laws. CBC encourages applications from qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or other legal protected characteristics. Candidates who need any accommodation in the application process or in employment should contact the Office of Human Resources.

Successful candidates must meet the following requirements:

• Provide proof of lawful permanent residency or other appropriate work authorization as required by the Immigration Reform Control Act of 1986.
• Disclose any substantiated findings or any ongoing investigations related to sexual misconduct as required by RCW28B.112.080.
• Pass a criminal background check. Note: information learned during the criminal background check will not necessarily preclude employment but may be a factor in eligibility for the position.
• Verify education at the time of hire.
• Maintain an alcohol-free and drug-free workplace during employment.

Other Job Elements

The working conditions listed below represent those that must be met by an incumbent to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

Physical Requirements

While performing the duties of this position, the employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach and manipulate objects. The position requires mobility including having the ability to move materials on a regular basis such as files, books, office equipment, etc. and travel between buildings on campus. Manual dexterity and coordination are required to operate equipment such as computer keyboard, calculator, and standard office equipment.

Work Conditions

Work environment includes office and other settings as appropriate. The noise level in the work area is typical of most office environments with telephones, personal interruptions, and background noises. Some travel may be required.

Contact information

If you have questions or need assistance during the application or search process, please contact the recruiter for this position, Denise Cook, at [e-mail] or [phone].