Program Assistant - La CASA

Columbia Basin College; Pasco (WA); On-site; USD 36,000 - 48,000; Full time

Job summary

Columbia Basin College in Pasco, WA seeks a Program Assistant to support La CASA—Cultural Appreciation and Student Advocacy—and provide administration, program, and student support that fosters an inclusive space for Hispanic/Latine and other marginalized students. You will help plan events, coordinate communications, and track budgets and data, reporting to the La CASA Director.

You will connect students with resources, mentorship, and referrals, while assisting with outreach, materials, and

Qualifications

• High school diploma or equivalent is required.
• One year of experience serving multicultural or marginalized populations is required.
• Food Worker’s Card within 90 days of hire is required.
• Valid U.S. driver’s license or ability to obtain one before hire date is required.
• Bilingual and biliterate in English and Spanish is required.

Responsibilities

• Maintain front desk coverage and supervise student employees to ensure consistent service.
• Keep La CASA space clean, welcoming, and well-stocked; manage inventory and track supplies using spreadsheets.
• Maintain program records, communications, and day-to-day administration of La CASA programs.
• Schedule meetings, workshops, and events using Outlook, Zoom, and 25Live; manage registration and materials.
• Create and distribute promotional materials with Canva, Lytho, Mailchimp, and Microsoft Forms, coordinating with CBC Marketing.
• Respond to inquiries about La CASA programs; provide mentorship and referrals to campus resources.
• Support programming by collecting feedback, distributing surveys, and identifying opportunities to increase engagement.
• Process and monitor expenditures; manage contracts, requisitions, and expense reports in ctcLink, E-Forms, and Excel.
• Track event attendance and space usage; prepare monthly reports and maintain records.
• Manage reservations of La CASA spaces; ensure required training and access.

Skills

Bilingual English/Spanish

Multicultural student support

Customer service

Office administration

Education

High school diploma or equivalent

Associate's degree (preferred)

Job description

Columbia Basin College ("CBC" or the "College") seeks a Program Assistant to serve as a representative of La CASA (Cultural Appreciation and Student Advocacy) and provides administrative, program, and student support that fosters a welcoming and inclusive space for Hispanic/Latine and other marginalized student populations. This position supports the planning and delivery of events, workshops, and programs; provides information, mentorship, and referrals to campus resources; and assists with communications, outreach, budgeting, data tracking, and daily operations. Through these responsibilities, this position directly contributes to the Inclusive Strategic Plan, Diversity, Equity, and Inclusion efforts, and the college’s mission of fostering academic excellence, engaged citizenship, and lifelong learning while empowering underrepresented student populations. The Program Assistant reports to the Director for La CASA and Title V Grant.

This position closes on August 30, 2026 @ 11:59 PM Pacific Time.

Primary Responsibilities

• Maintain front desk coverage through student employee scheduling and provide direction to student employees to ensure consistent customer service and daily office operations;
• Maintain a clean, welcoming, and functional La CASA environment, including common areas, supplies, and equipment; manage inventory and track supplies using spreadsheets and other department systems;
• Maintain accurate program records, communications, and operational information while supporting the effective day-to-day administration of La CASA programs and services;
• Schedule meetings, presentations, workshops, and events with speakers and campus departments using Outlook, Zoom, and 25Live; manage registration, check-in, vendors, room layouts, virtual access, and workshop materials;
• Develop and distribute promotional materials, newsletters, and digital content for La CASA using Canva, Lytho, Mailchimp, and Microsoft Forms, in coordination with the CBC Marketing team and accessibility requirements;
• Respond to inquiries regarding La CASA programs, events, services, and resources through email, phone, and in-person communication; provide student mentorship, referrals, and soft hand-offs to academic, financial, and personal support resources;
• Support La CASA programming by proposing new activities based on student feedback and data, distributing surveys, tracking responses, and identifying opportunities to improve student engagement and services;
• Process and monitor program expenditures, including Professional Service Contracts, requisitions, P-Card exception requests, expense reports, and reconciliations through ctcLink, E-Forms, and Excel; identify discrepancies and provide budget information to the Director;
• Track and report event attendance and daily space use using SARS Trak, Excel, 25Live, and LibApps; prepare monthly reports and maintain accurate program records;
• Manage reservations and use of La CASA spaces, including the kitchen, through 25Live and LibApps; document required training and waivers and ensure appropriate access; and
• Perform other related duties as assigned.

Required Qualifications

• High school diploma or equivalent;
• One (1) year experience working with or providing support to multicultural or marginalized populations;
• Ability to obtain Food Worker’s Card within 90-days of hire;
• Possession of a valid U.S. driver's license or ability to obtain one before date of hire; and
• Bilingual and biliterate in English and Spanish.

Preferred Qualifications

• Associate's degree from an institutionally accredited college or university; and
• Experience in higher education or other complex organizations.

Skills and Abilities

Problem Solving Skills

Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topics;

Student Centered

Attention, interest, activities and efforts are centered upon the best interest of students. Create and support an environment that enables learners to achieve their personal, academic, and professional goals. Provide courteous and helpful responses to all customers, whether they be students, general public or employees from another department;

Technical Skills

Assess own strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others;

Professionalism

Ability to approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments;

Oral and Written Communication

Speak clearly and persuasively in positive and negative situations. Listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings; structure and convey information clearly and effectively through both formal and informal documents; review and edit written work constructively; ability to tailor to audience in mind;

Willingness to Learn

Open to learning new methods, obtaining certifications, attending training; Participate in cross-training opportunities when assigned. Suggest and/or researches new methods. Proactively look for training opportunities that would better the position and/or department;

CBC Shared Commitments

Demonstrates a willingness to work with and support others in completing assignments, accepts constructive feedback, and cooperates with coworkers and supervisors. Shows alignment with CBC Shared Commitments by treating others with respect, communicating and collaborating effectively, pursuing growth and learning, valuing and celebrating contributions, prioritizing wellness, and holding self and others accountable; and

Support for Diversity, Equity & Inclusion

Reflecting CBC's mission, vision and values, support initiatives that expand the human qualities that differentiate our workplace and educational setting; demonstrate and advocate an understanding of differences, open mindedness, compassion, sensitivity and interest in differing viewpoints given the diverse population and show a deep commitment to the involvement of colleagues, students and community members to student experience and success honoring freedom of expression as fundamental to personal, professional and organizational growth.

Terms of Employment

This position is a full-time, overtime eligible classified staff position. The typical work hours are Monday through Thursday from 8:00 a.m. to 5:30 p.m. and Friday from 7:00 a.m. to 12:00 p.m.; however, must be available to work a flexible schedule when prior notice is given by the College. This position is available immediately.

Process Note

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

Additionally, pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant's current or past employer. By law, post-secondary education institutions cannot hire an applicant who refuses to declare the existence or non-existence of an investigation or findings subject to this statute.

Please note that selected interview candidates will be subject to supplemental testing that will measure skills and abilities related to this position (e.g., Communication, Analytical Skills, Spanish Language, MS Office Simulation [Excel, PowerPoint, Outlook, and Word], Customer Service, etc.).

Conditions of Employment

In the interest of providing a healthy, safe and secure educational and work environment and in order to meet the requirements of federal legislation, it is the policy of Columbia Basin College to maintain an alcohol and drug-free workplace for our employees and students.

If you are hired, you will need to provide proof of identity and documentation of U.S. citizenship or appropriate authorization to work in this position as required by the Immigration Reform Control Act of 1986. Columbia Basin College is unable to sponsor or assume sponsorship of employment visas (e.g., H-1B) at this time. Applicants must be authorized to work in the United States for any employer without sponsorship.

CBC is an equal opportunity employer and complies with the letter and spirit of all federal and state laws. CBC encourages applications from qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or other legal protected characteristics. Candidates who need any accommodation in the application process or in employment should contact the Office of Human Resources.

Other Job Elements

The physical demands and work environment characteristics described below are representative of those that must be met and may be encountered by an incumbent when performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

Physical Requirements

While performing the duties of this position, the employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach and manipulate objects. The position requires mobility including having the ability to move materials on a regular basis such as files, books, office equipment, etc. and travel between buildings on campus. Manual dexterity and coordination are required to operate equipment such as computer keyboard, calculator, and standard office equipment.

Working Conditions

Usual office working conditions. The noise level in the work area is typical of most office environments with telephones, personal interruptions, and background noises.

Union Clause

This is a bargaining unit position represented by the Washington Public Employees Association (WPEA). Internal promotional, transfer and voluntary demotion applicants who have skills and abilities to perform the duties of the position will be considered prior to consideration of other applicants.