Program Coordinator, Records & Registration

Eastern Washington University; Cheney (WA); On-site; USD 46,000 - 53,000; Full time

Job summary

Eastern Washington University seeks a Program Coordinator for Records and Registration in Cheney, WA. You will support registration services, perform data entry, and help manage student records with a focus on accuracy and customer service.

Responsibilities include processing registrations, addressing issues, supervising work-study staff at the information desk, and upholding FERPA compliance. A background in clerical work and strong communication are essential.

Qualifications

• High school graduation or GED.
• Two years' full-time clerical experience.
• Experience in customer service and solving customer issues.
• Experience in data entry.
• Excellent attention to detail, verbal/written communication skills, and organizational skills.
• Excellent use of interpersonal skills in an office setting, particularly when answering the phone and responding to emails from students, staff, and faculty.
• Evidence of effective communication skills.
• Experience in MS Office software including Word, Excel, and Outlook.
• Candidate must demonstrate interest, ability and/or experience promoting cultural competency, universal accessibility, and/or diversity.

Responsibilities

• Process in-person registration and online registrations; assist with various registrations for different populations.
• Provide administrative student support and record maintenance; oversee work-study students at the information desk.
• Process student records; research and resolve registration and data-entry errors; ensure accuracy of student data.

Skills

Customer service

Data entry

Attention to detail

Verbal/written communication

Organizational skills

Interpersonal skills

MS Office

Problem solving

Diversity awareness

Education

Associate or Bachelor's degree

Tools

MS Office Suite

Job description

Eastern Washington University seeks a Program Coordinator for Records and Registration in Cheney, WA. You will support registration services, perform data entry, and help manage student records with a focus on accuracy and customer service.

Responsibilities include processing registrations, addressing issues, supervising work-study staff at the information desk, and upholding FERPA compliance. A background in clerical work and strong communication are essential.