Program Coordinator - Records and Registration - C99640

Eastern Washington University; Cheney (WA); On-site; USD 46,000 - 53,000; Full time

Job summary

Eastern Washington University seeks a Program Coordinator for Records and Registration in Cheney, WA. You will support registration services, perform data entry, and help manage student records with a focus on accuracy and customer service.

Responsibilities include processing registrations, addressing issues, supervising work-study staff at the information desk, and upholding FERPA compliance. A background in clerical work and strong communication are essential.

Qualifications

• High school graduation or GED.
• Two years' full-time clerical experience.
• Experience in customer service and solving customer issues.
• Experience in data entry.
• Excellent attention to detail, verbal/written communication skills, and organizational skills.
• Excellent use of interpersonal skills in an office setting, particularly when answering the phone and responding to emails from students, staff, and faculty.
• Evidence of effective communication skills.
• Experience in MS Office software including Word, Excel, and Outlook.
• Candidate must demonstrate interest, ability and/or experience promoting cultural competency, universal accessibility, and/or diversity.

Responsibilities

• Process in-person registration and online registrations; assist with various registrations for different populations.
• Provide administrative student support and record maintenance; oversee work-study students at the information desk.
• Process student records; research and resolve registration and data-entry errors; ensure accuracy of student data.

Skills

Customer service

Data entry

Attention to detail

Verbal/written communication

Organizational skills

Interpersonal skills

MS Office

Problem solving

Diversity awareness

Education

Associate or Bachelor's degree

Tools

MS Office Suite

Job description

Program Coordinator - Records and Registration - C99640

Location:

Cheney, WA

FLSA Status

Non-Exempt.

Work Schedule Type

Regular

Work Schedule

Typical schedule is 8am-5pm, Monday through Friday. Occasional evening or weekend shifts may be required to meet business needs.

Term Of Appointment

12 Months

Job Summary

We are currently seeking skilled and team-oriented applicants for the following position: Program Coordinator to support EWU's Office of the Registrar's Records and Registration functions. The Office of the Registrar at EWU strives to support students through their academic journey and beyond. The Program Coordinator - Records and Registration will, under general supervision:
Provide comprehensive, exceptional customer service regarding registration services to include assistance with online registration, process in-person registration and process special population registrations.
Complete a variety of student record data entry, as well as research and resolve registration and record errors.
Participate as a positive and supportive team member of Records and Registration.
The major duties and responsibilities include but are not limited to student registration services, administrative student support, record maintenance, and some general oversight of the work-study students at the information desk. This position reports to the Associate Registrar. A full description of the duties can be found in the job duties section of this posting.
A successful candidate for Program Coordinator - Records and Registration should be detail oriented, collaborative, manage time well, and provide good customer service.
EWU is committed to supporting and promoting a workforce that is welcoming to all and encourages applicants of all backgrounds to apply for this position.
The salary for this position is $45,768.00 - $52,644.00 being offered. Where the hired candidate will begin within this range is dependent on education, experience, and skills.
In addition to salary, the university offers a comprehensive benefits package including health insurance and disability insurance and retirement. In addition, EWU offers generous vacation and sick leave accruals, 13 paid holidays per year and fringe benefits, such as tuition waiver for employees and eligible family members, discounted EWU sports tickets, full access to our campus workout facilities at a minimum fee and free transportation through STA buses. For additional information regarding insurance benefits please see our Benefits page: https://inside.ewu.edu/hr/benefits-briefing/benefits/insurance/.

Eastern Washington University provides an inclusive, equitable, and transformative learning experience, driving the pursuit of knowledge with affordable academic excellence.

Conditions Of Employment

This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa currently. Sponsorship is not available for this position at this time.

All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs.

This position is covered by the Washington Federation of State Employees' Collective Bargaining Agreement: https://in.ewu.edu/hr/wp-content/uploads/sites/40/2025/05/WFSE-EWU-CBA-Barg.-Units-1-and-2-2025-2027_2024-12-02.pdf

After starting employment, employees will complete the required training via Canvas. The Office of Employee Belonging, Development, and Leadership will reach out to you concerning Workplace Belonging training and asynchronous New Employee Orientation.

Note:

Interviews might be conducted via Zoom (camera must be enabled). If so, candidates must be able to demonstrate competence using Zoom and other technologies.

About Eastern Washington University

Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. As the region's polytechnic, we are recognized for our distinctive approach to hands‑on learning that leads to in‑demand careers.

EWU's 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washington's second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building, the SIERR building which is a hub for research, development and advancement of health sciences. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community.

Eastern contributes to the vitality of the region and the state through its wide array of bachelor's and master's degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds.

Eastern Washington University has been recognized for its commitment to helping undergraduate students learn, grow and succeed by Colleges of Distinction, a nationally trusted resource guide for college‑bound students. The honor recognizes Eastern as a '26 -'27 College of Distinction (CoD), the second consecutive year it has received the national recognition.

Tribal Land Acknowledgement

At Eastern Washington University, we are proud to recognize the land of the Spokane Tribe and other tribes that shared the land for fishing and trading. The Spokane Tribe, Coeur d'Alene Tribe, Confederated Tribes of the Colville Reservation, the Kalispel Tribe, and the Nez Perce Tribe are integral to the cultural heritage and traditional ethnological knowledge of the land.

Native American heritage is woven into the fabric of our institution, enriching our community through tribal culture, historical teachings, and tribal language, and is embraced daily by students, staff, faculty, and the Eastern Washington community.

At EWU, we are committed to reflecting on and acknowledging the historical injustices of genocide and the forced removal of tribal peoples and all our relatives. EWU recognizes and honors tribal sovereignty and government to government relationships with tribes.

From here forward, EWU will remain committed to supporting, honoring, and recognizing the Native American community and the dynamic contributions that are shared with our university.

Equal Opportunity Statement

EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.

Physical Demands

Contact [e-mail] to obtain a copy of the Essential Functions Analysis which will describe conditions of employment, such as physical demands

Protective Equipment

University, local, regional and state mandates for public and personal protection should be followed as needed.

Required Qualifications

• High school graduation or GED
• Two years' full-time clerical experience
• Experience in customer service and solving customer issues
• Experience in data entry
• Excellent attention to detail, verbal/written communication skills, and organizational skills
• Excellent use of interpersonal skills in an office setting, particularly when answering the phone and responding to emails from students, staff, and faculty
• Evidence of effective communication skills
• Experience in MS Office software suite including Word, Excel, and Outlook
• Candidate must demonstrate interest, ability and/or experience promoting cultural competency, universal accessibility, and/or diversity.

Preferred Qualifications

• Associate or Bachelor's degree (any field)
• Experience working in student services in a higher education setting.

Note:

The above job description is a general outline of the duties and responsibilities typically associated with this position. Specific tasks and responsibilities may vary based on the needs of the department and institution.

Special Instructions To Applicants

It is strongly recommended that you print a copy of these instructions and the position posting before you begin to complete the online application, as the instructions will not be viewable once you begin the application process.

Required documentation includes all of the items listed below.

• Attach a detailed cover letter in which you explain how you meet each of the required qualifications [and preferred qualifications, if applicable]. It is preferred that you provide the information in a bulleted list or as a table within your cover letter.
• Attach a chronological resume including work history and major duties, education, and any specialized training or skills related to the position. List at least 3 professional references including: names, titles, organization name, phone numbers, email addresses, and connection to you (these can be identical to the references listed on the application).
• Complete the online application form and respond to the online questions, if applicable.
• Mission Statement Response - EWU's mission is to provide an inclusive, equitable, and transformative learning experience, driving the pursuit of knowledge with affordable academic excellence. We are committed to serving first-generation, Pell-eligible students. How would you contribute to this mission?
• Please do not upload resumes that include photos of yourself.

Proposed Job Duties & Responsibilities

Student Registration Services

Process in-person registration forms, registration requests via email, non-degree seeking registration forms, Eastern Online registrations, EWU Continuing Education registrations, Washington State and EWU employee tuition waivers, Running Start or EWU in the High School registrations, and course audits.
Process course drops, complete withdrawals, drops due to nonattendance per instructor request, enrollment cancellations, and assist with drops due to lack of pre-requisites.
Help to explain and resolve registration errors such as max capacity errors, prerequisite errors, credit overload errors, time conflicts, etc.
Explain and resolve registration holds such as account balance holds, academic standing holds, new student holds, major declaration holds, etc.
Explain university policy on course repeats.
Explain the waitlist process to students, check on waitlist status of students, monitor the waitlist email account, follow up on waitlist issues, and collect and process registrations for students with the instructor's approval to add a class that is full (processed on 3rd day of the term).
Exercise independent judgment in the interpretation of federal and state policies, University policies, and departmental procedures.
Determine when exceptions to drop/add deadlines, fees, etc. are applicable due to university error.
Communicate with faculty, staff, and departments regarding student registrations.
Other related duties as assigned.

Administrative And Student Support

Respond to walk-ins, phone calls and emails from students, faculty and staff with excellent customer service. Refer students to appropriate staff in Records and Registration and student services depending on need.
Make students aware of academic resources such as Degree Audit, myEWU Portal, EagleNET, and Schedule Planner and provide basic instruction on these tools.
Provide information on Records and Registration services such as transcript requests, enrollment verifications, graduation applications, major declarations, exceptional circumstance requests, in/out-of-state residency changes, and address/name changes.
Maintain knowledge of important dates within Records and Registration, including registration, refund, and withdrawal deadlines.
General oversight over the work/performance of the student workers at the information desk.
Other related duties as assigned.

Record Maintenance

Create new student records prior to registration for new non-matriculated student registrations.
Research students' prior degrees on National Student Clearinghouse.
Correct errors to degree status, student level, student program, and other student records based on audit reports.
Enter codes in Banner to allow priority registration for special populations.
Maintain an in-depth understanding of the Banner student information system and document imaging system.
Maintain an in-depth knowledge of FERPA regulations and other related student privacy policies and procedures.
Maintain front desk procedural manuals.
Other related duties as assigned.