Program Coordinator: PM Support & Reporting

ADP, Inc.; Saline (MI); Presencial; USD 42 000 - 66 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits

401K matching

PTO

Gym reimbursement

Employee Assistance Program

Inclusive work environment

Training and development

Community service and philanthropic

Resumo da oferta

Emerald Technologies, based in Saline, MI, is seeking a Program Manager Assistant to support the Program Management team by coordinating customer orders, tracking project progress, and preparing essential reports to ensure timely and accurate delivery of services.

Responsibilities include collaborating with the Program Manager to adjust backlogs, managing commercial aspects of the business, entering orders, maintaining customer files, and coordinating quotes and new products through Engineering,

Qualificações

• Minimum of 3 years in Customer Service, Program Administration, or a similar role.
• Strong verbal and written communication skills.
• Ability to work independently and efficiently under pressure in a fast-paced environment
• Ability to work with basic mathematical concepts such as fractions, percentages, ratios, and proportions and apply them in practical situations.
• Proficiency in Microsoft Office applications: Excel, Word, PowerPoint.

Responsabilidades

• Collaborate with Program Manager to adjust backlogs, ensuring accurate ship dates, commit dates and improve on-time delivery.
• Prepare reports for key business indicators.
• Assist Program Manager to manage all commercial aspects of the business including product margin, product pricing (price effectiveness, inventory revaluation), RMAs, and ECO's
• Assist in processing customer part orders in accordance with established procedures. Accurately enter orders into computer system per system requirements and established procedures. Issue order confirmations to customers as necessary.
• Maintain customer files as needed for record keeping and for regular interaction with customers regarding account activity.
• Collect information from customers regarding product or service complaints. Process information in accordance with company compliant procedures and ensure that the information is promptly delivered to the Quality Manager and Sales.
• Receive and respond to customer invoicing questions and work with accounting to resolve.
• Helps coordinate process flow of quotes and new products through Engineering, Purchasing, and Production.

Conhecimentos

Customer Service

Program Administration

Communication

Independent Work

Math Concepts

MS Office

Ferramentas

Excel

Word

PowerPoint

Descrição da oferta de emprego

Emerald Technologies, based in Saline, MI, is seeking a Program Manager Assistant to support the Program Management team by coordinating customer orders, tracking project progress, and preparing essential reports to ensure timely and accurate delivery of services.

Responsibilities include collaborating with the Program Manager to adjust backlogs, managing commercial aspects of the business, entering orders, maintaining customer files, and coordinating quotes and new products through Engineering,