Program Manager

Emerald Technologies; Brea (CA); Presencial; USD 80.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision benefits

HSA/FSA

401K with matching

PTO

Gym reimbursement

Employee Assistance Program

Inclusive workplace

Training and development

Career advancement

Referral program

Employee discounts

Descripción de la vacante

Emerald Technologies in Brea, CA is seeking a goal-oriented Program Manager to join our team. The PM will manage customer projects, maintain relationships, ensure on-time delivery, and handle contract and commercial aspects.

You should have a Bachelor's in business or a related field, plus at least 2 years in manufacturing; strong communication skills; MS Office proficiency; and experience driving revenue growth.

Formación

• Bachelor's degree in business administration or related field preferred and/or 5 years relevant industry experience.
• At least 2 years of related experience in relevant manufacturing industry.
• Knowledge of manufacturing, Engineering and Technical Services.
• Strong written and verbal communication skills.
• Prior experience driving customer account development and revenue growth.
• Proficient computer skills: MS Office (Excel, Word, PowerPoint).

Responsabilidades

• Relationship Management: directs customers to Emerald services and aids revenue forecasting by account.
• Customer Experience & Satisfaction: ensures on-time delivery, quality, and clear communication.
• Tactical Business Execution: acts as site liaison to meet customer requirements and informs stakeholders of status.
• Commercial/Contract Management: aligns decisions with customer contract terms and manages related issues.

Conocimientos

Customer account development

Communication skills

Revenue growth

Relationship management

Educación

Bachelor's degree in business administration or related field

Herramientas

MS Office

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Program Manager

Brea, CA, US

2 days ago Requisition ID: 1711

Salary Range: $80,000.00 To $100,000.00 Annually

Emerald Technologies has an exciting opportunity for a goal-oriented Program Manager (PM) to join its Brea, CA team! The Program Manager is a strategic project-management professional who works on customer projects in a support role. The Program Manager is responsible for relationship management, customer satisfaction, tactical business execution, and commercial and contract management for assignments that include smaller to mid-size customers.

At Emerald Technologies each employee has a significant role in building innovative products for various industries. Come and work in a supportive, fun team atmosphere where the work is meaningful, and careers have no limits!

Responsibilities of the Program Manager:

• Relationship Management:
  • Understands Emerald offerings and directs the customer appropriately towards additional or alternative Emerald services.
  • Works with site Lead PM to provide revenue forecasting by account.
• Customer Experience & Satisfaction:
  • Responsible for Customer Satisfaction (On-time Delivery, Quality, Communication)
  • Provide verbal and written communication to customers to ensure expectations are met.
• Tactical Business Execution:
  • Serve as the primary site liaison between the company and the customer to ensure customer requirements are met.
  • Conduct team meetings, document issues, and proactively keep internal and external customers informed of status and overall status of the program.
• Commercial/Contract Management:
  • Works with site Lead PM to manage all program-related decisions and ensure alignment to the terms and conditions of the customers' contract (On-Time delivery, A/R, E&O material issues, PPV, credit, RMAs).

Benefits of the Job:

• Competitive medical, dental, and vision benefits
• Health Savings Account/Flexible Spending Account
• 401K and company matchingwith no vesting period
• PTO for rest and relaxation
• Gym reimbursement (through Anthem)
• Employee Assistance Program
• A safe and inclusive work environment with team and management support
• Employee training and development
• Community service and philanthropic initiatives
• Employee appreciation and events
• Employee Referral program

Qualifications of the Program Manager:

• Bachelor's degree in business administration or related field preferred and/or 5 years relevant industry experience.
• At least 2 years of related experience in relevant manufacturing industry.
• Knowledge of manufacturing, Engineering and Technical Services.
• Strong written and verbal communication skills.
• Prior experience in managing customer revenue growth and commercial management/execution.
• Proficient computer skills: MS Office (Excel, Word, and PowerPoint).

Emerald Technologies is an electronics manufacturing services (EMS) provider for original equipment manufacturer (OEM) customers, focusing on high-reliability electronic assemblies. With design and manufacturing facilities in California, Michigan, New Hampshire, Oregon as well as in China and Malaysia. Emerald Technologies specializes in high mix, low- to medium-volume manufacturing for high-reliability markets in the Aerospace/Defense, Life Sciences, Renewable Energy, Industrial Controls, Power & Infrastructure, Semiconductor and Telecommunications sectors. However, our rapid turnaround times, responsive customer service, and collaborative problem-solving approach distinguishes us from the competition.

At Emerald Technologies, we are committed to fully understanding and meeting the needs of our customers through quality excellence, advanced engineering, and a solid commitment to customer relationships.

Emerald Technologies, is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Emerald Technologies has an exciting opportunity for a goal-oriented Program Manager (PM) to join its Brea, CA team! The Program Manager is a strategic project-management professional who works on customer projects in a support role. The Program Manager is responsible for relationship management, customer satisfaction, tactical business execution, and commercial and contract management for assignments that include smaller to mid-size customers.

At Emerald Technologies each employee has a significant role in building innovative products for various industries. Come and work in a supportive, fun team atmosphere where the work is meaningful, and careers have no limits!

Responsibilities of the Program Manager:

• Relationship Management:
  • Understands Emerald offerings and directs the customer appropriately towards additional or alternative Emerald services.
  • Works with site Lead PM to provide revenue forecasting by account.
• Customer Experience & Satisfaction:
  • Responsible for Customer Satisfaction (On-time Delivery, Quality, Communication)
  • Provide verbal and written communication to customers to ensure expectations are met.
• Tactical Business Execution:
  • Serve as the primary site liaison between the company and the customer to ensure customer requirements are met.
  • Conduct team meetings, document issues, and proactively keep internal and external customers informed of status and overall status of the program.
• Commercial/Contract Management:
  • Works with site Lead PM to manage all program-related decisions and ensure alignment to the terms and conditions of the customers' contract (On-Time delivery, A/R, E&O material issues, PPV, credit, RMAs).

Benefits of the Job:

• Competitive medical, dental, and vision benefits
• Health Savings Account/Flexible Spending Account
• 401K and company matchingwith no vesting period
• PTO for rest and relaxation
• Gym reimbursement (through Anthem)
• Employee Assistance Program
• A safe and inclusive work environment with team and management support
• Employee training and development
• Community service and philanthropic initiatives
• Employee appreciation and events
• Career advancement opportunities
• Employee Referral program
• Employee discounts

Qualifications of the Program Manager:

• Bachelor's degree in business administration or related field preferred and/or 5 years relevant industry experience.
• At least 2 years of related experience in relevant manufacturing industry.
• Knowledge of manufacturing, Engineering and Technical Services.
• Strong written and verbal communication skills.
• Prior experience driving customer account development.
• Prior experience in managing customer revenue growth and commercial management/execution.
• Proficient computer skills: MS Office (Excel, Word, and PowerPoint).

Emerald Technologies is an electronics manufacturing services (EMS) provider for original equipment manufacturer (OEM) customers, focusing on high-reliability electronic assemblies. With design and manufacturing facilities in California, Michigan, New Hampshire, Oregon as well as in China and Malaysia. Emerald Technologies specializes in high mix, low- to medium-volume manufacturing for high-reliability markets in the Aerospace/Defense, Life Sciences, Renewable Energy, Industrial Controls, Power & Infrastructure, Semiconductor and Telecommunications sectors. However, our rapid turnaround times, responsive customer service, and collaborative problem-solving approach distinguishes us from the competition.

At Emerald Technologies, we are committed to fully understanding and meeting the needs of our customers through quality excellence, advanced engineering, and a solid commitment to customer relationships.

Emerald Technologies, is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Work Schedule: Monday through Friday, 8:00 a.m. – 5:00 p.m.

Schedule is determined based on business needs and coverage requirements. Hours may vary, and flexibility is expected to ensure adequate support for operations. Typical coverage is Monday through Friday, but occasional adjustments may be required.

Work Hours: Full-time, approximately 40 hours per week.

This is a salaried position; occasional additional hours may be required based on business needs.