Program Coordinator, Operations and Administrative Services

Colorado State University; Fort Collins (CO); On-site; USD 52,000 - 62,000; Full time

Job summary

Colorado State University in Fort Collins seeks a Program Coordinator, Operations & Administrative Services, to build the operational foundation for the Division of Learning Innovation. This role ensures spaces, systems, and services are organized, welcoming, and aligned with CSU's mission to expand access, strengthen learner success, and advance innovative teaching models.

Based on campus, the position supports front desk operations, scheduling, procurement, communications, onboarding, and

Qualifications

• Clear communication with diverse stakeholders, including leaders, colleagues, visitors and partners.
• Ability to coordinate multiple priorities, workflows, and people in a fast-paced environment.
• Commitment to service excellence and creating a welcoming, professional environment.
• Experience in operations, office management, facilities support, or event coordination.
• Experience supporting multiple leaders, teams or cross-functional initiatives.

Responsibilities

• Coordinate day-to-day site operations including building access and space planning.
• Support front desk operations, visitor support, and mail distribution to create a learner-centered environment.
• Assist scheduling, meeting logistics, document preparation, onboarding and records maintenance.

Skills

Clear communication

Multitasking / prioritization

Customer service

Discretion and judgment

Team collaboration

Education

Bachelor's degree or GED + 3 years experience

2-4 years operations/administrative experience

Job description

Job Description

Position Summary

The Division of Learning Innovation is a university-wide enterprise that connects CSU's academic excellence, workforce relevance, and land-grant mission to learners across Colorado, the nation, and the world. Through CSU Online, Professional and Continuing Education, Osher Lifelong Learning Institute, and Learning Innovation for Extension Programs, the division designs and supports learning experiences across the learner lifecycle, from open learning and noncredit credentials to degree pathways and workforce-aligned programs.

The Program Coordinator, Operations & Administrative Services plays an important role in creating the operational foundation and service experience for the Division of Learning Innovation at Colorado State University. This position helps ensure that the division's spaces, systems, services, and day-to-day operations are organized, welcoming, responsive, and aligned with the division's mission to expand access, strengthen learner success, and advance innovative models of teaching and learning. This position is based in Fort Collins, Colorado. Regular on-site presence is expected to support daily operations, front-facing service, facilities coordination, and team collaboration. Occasional evening and weekend work may be required.

For full consideration, all materials must be RECEIVED no later than 11:59 PM Mountain Time on Monday, November 9, 2026.

Essential Job Duties

Division Operations & Site Management

• Coordinate day-to-day site operations, including building access, facilities requests, office readiness, shared space use, maintenance coordination, furniture and equipment need, and communication with property management and service providers.
• Support operational readiness, continuity, and safety by coordinating emergency preparedness activities, building proctor responsibilities, conference room scheduling, operational calendars, and space-related planning.

Administrative Services & Service Experience

• Coordinate front desk operations, visitor support, learner walk-ins, mail distribution, supply management, and other front-facing services that create a welcoming, polished, organized, and learner-centered environment.
• Support divisional leaders and teams through scheduling, meeting logistics, document preparation, operational communications, onboarding support, search logistics, workflow management, and maintenance of shared procedures and records.

Budget & Resource Coordination

• Coordinate purchasing, invoice routing, inventory tracking, vendor services, equipment needs, and resource planning related to operational, administrative, and facilities support.
• Promote effective stewardship of divisional resources through organized tracking, cost-conscious practices, timely follow-up, and coordination that supports operational continuity, service excellence, and divisional growth.

Conditions of Employment

• Pre-employment Criminal Background Check (required for all new hires).
• Must be legally authorized to work in the United States; visa sponsorship is not available.
• Regular on-site presence in Fort Collins, Colorado is expected.
• Occasional flexible work hours, including evenings and weekends.

Supervision

This position may coordinate the work of student employees supporting front desk and operational activities and may assist with hiring, training, scheduling, and day-to-day oversight as assigned.

Minimum Qualifications

• Bachelor's degree OR High School Diploma (or GED) plus 3 years of related professional experience.
• 2-4 years of experience in operations, administrative coordination, office management, facilities support, customer service, guest services, event coordination, or a related field.
• Demonstrated ability to coordinate multiple priorities, workflows, people, spaces, and details in a fast-paced environment.
• Demonstrated ability to communicate clearly and professionally with diverse stakeholders, including leaders, colleagues, visitors, learners, vendors, and external partners.
• Demonstrated commitment to service excellence, follow-through, sound judgment, discretion, and creating a welcoming and professional environment.

Preferred Qualifications

• Experience supporting operations in a complex, service-centered, customer-facing, or mission-driven environment.
• Experience creating a high-quality experience for guests, clients, customers, learners, employees, or community members through thoughtful service and attention to detail.
• Experience coordinating facilities, events, meetings, logistics, purchasing, vendor services, or administrative workflows.
• Ability to anticipate needs, reduce friction, solve problems, and create calm, organized systems in a dynamic environment.
• Experience supporting multiple leaders, teams, locations, or cross-functional initiatives.
• Interest in professional growth within operations, project coordination, organizational effectiveness, or service experience design.

Salary Range

Salary Range $52,000-$62,000