Academic Services Professional

University of Colorado Colorado Springs; Colorado Springs (CO); Remote; USD 51,000 - 66,000; Full time

Benefits offered by this job

Generous Time Off

Health Coverage

Retirement Benefits

Edu Credits (12 waived credits per yr)

Wellness Program

Job summary

University of Colorado Colorado Springs is seeking an Academic Services Professional in Extended Studies to provide customer service and operational support for noncredit and high school programs. The role includes HR and financial liaison duties, data entry in CU systems, and collaboration with Admissions, Records, and campus departments.

The position supports noncredit and high school initiatives, coordinates course information, and helps maintain enrollment processes while engaging with

Qualifications

• Bachelor’s degree from an accredited institution is required.
• Must have experience working in a university, college, or high school setting.
• Experience with detailed data entry is required.
• Experience in course/program management in a revenue-generating environment is required.

Responsibilities

• Customer Service: assist faculty, staff, students, parents and all customers via phone and email seeking information regarding Extended Studies Academic Outreach programs.
• Operational Support: manage day-to-day office tasks, enter course information, process applications, generate grade rosters, and coordinate with Admissions and Records.
• Noncredit/Extended Studies Program Support: assist in managing noncredit CEU courses and collaborate to develop, advertise, and update enrollment instructions and websites.
• High School Program Support: assist in managing high school programs and communicate with administrators, parents, and students regarding options.
• HR Liaison: prepare Letters of Offer, contracts, and related forms; ensure timely payroll data entry.
• Financial & Procurement Support: handle procurement tasks, create journal entries, and participate in related meetings.

Skills

Data entry

Customer service

Education

Bachelor's degree

Job description

Extended Studies Academic Outreach Department | High School Programs

Elevate Your Career at UCCS: Innovate, Inspire, and Impact in the Rockies!

Who We Are

The University of Colorado Colorado Springs (UCCS) is a premier educational institution that prides itself on academic excellence, research, and community engagement and is actively seeking an Academic Services Professional to join our team! UCCS is committed to academic excellence, professional development, and fostering an environment that supports innovation and student success.

At the base of the Rocky Mountains, Colorado Springs is captivated by its stunning landscapes, making it a paradise for nature lovers. This city is more than its scenery—a mosaic of history, arts, and a vibrant tech scene. We invite you to join a community that cherishes outdoor adventure as much as forward-thinking growth, an exceptional setting for both career and lifestyle.

Salary Range

$50,907.00 to $65,686.00 annually. Compensation will be commensurate upon experience and qualifications. This position is Exempt from the Fair Labor Standards Act (FLSA) overtime provisions.

Work Location

Remote

Benefits at a Glance

At UCCS, our employees are our most valued asset. We're proud to offer:

• Generous Time Off: Enjoy 22 vacation days, 10 sick days, paid parental leave, 13 recognized holidays, and provisions for bereavement, jury duty, and FAMLI Leave.
• Robust Health Coverage: Our comprehensive medical plans cover preventative care at no cost, including a yearly mental health visit. Plus, benefit from affordable dental, vision plans, and competitive prescription drug prices.
• Financial & Retirement Benefits: Take advantage of our health savings, flexible spending accounts, and life and disability insurance. Plan for your future with our retirement options.
• Further Your Education: Avail twelve (12) waived credits per academic year for courses at any CU campus. We invest in your educational and professional growth.
• Wellness & More: From wellness programs aimed at achieving your best self to various additional benefits through CU Advantage, we prioritize well-being and holistic development.

Summary

Extended Studies Academic Outreach | High School Programs is an auxiliary unit that operates to extend the resources of the university to the community and beyond by providing highquality undergraduate and graduate courses for traditional and non-traditional students, as well as credit and non-credit professional and personal development experiences.

The Academic Services Professional is the primary customer service specialist to provide information and problem solving for internal and external audiences regarding a variety of courses/programs offered through Extended Studies Academic Outreach | High School Programs. This position provides operational support by utilizing various University systems.

The Academic Services Professional assists in managing the Noncredit programs and provides operational support for the High School Programs. In addition, this position serves as the primary HR and Financials Liaison for Extended Studies Academic Outreach department.

Essential Functions

The duties and responsibilities of the position include, but are not limited to:

10% Customer Service

• Assist faculty, staff, students, parents and all customers via phone and email who are seeking information regarding Extended Studies Academic Outreach | High School Programs.

30% Operational Support

• Manage day-to-day operational office support and contributes to the vision of Extended Studies Academic Outreach department, which provides support for auxiliary courses/programs operated by the colleges and other campus departments.
• Responsible for accurate data entry of Course Information Sheets (CIS) for Extended Studies Academic Outreach courses, resolves suspended and duplicate applications, generates grade rosters, inputs grades, registrations, drops/withdrawals, utilizes system reports in CU-SIS and other University systems as needed.
• Communicate and actively engages with Admissions and Records teams regarding application and course scheduling processes to ensure all associated tasks are following University protocol.
• Communicate with campus departments, regarding procedures and policies for scheduling Extended Studies Academic Outreach courses in CU-SIS.
• Serve on University and community committees as deemed necessary to accomplish the vision of Extended Studies Academic Outreach initiatives.

20% Extended Studies Program Support

• Assist in managing noncredit CEU courses
• Collaborate with campus departments and others to develop, implement and advertise noncredit courses.
• Update and improve enrollment instructions and websites for noncredit programs.

20% High School Program Support

• Assist in managing high school programs
• Communicate with administrators, parents, students regarding program options
• Update and improve enrollment instructions and websites for high school programs.

10% Human Resources Support

• HR Liaison for Extended Studies Academic Outreach programs. Creates and processes Letters of Offer, Scope of Work contracts and Person of Interest forms as needed to pay/activate instructors for various Extended Studies Academic Outreach programs.
• Responsible for accurate data entry in the HCM or PSC system for payments.
• Attends HR Liaison meetings/updates to ensure all University procedures are followed to efficiently pay individuals who perform services for Extended Studies Academic Outreach programs.

10% Financial & Procurement Support

• Manages all Procurement Services tasks such as: pcard reconciliation, office supply ordering, creating SPOs and other forms of payment of expenses as needed through CU MarketPlace and Concur Travel system.
• Assists with Financial tasks such as Creating Journal Entries.
• Attends Financial Liaison meetings/updates to ensure all University Procedures are followed for Extended Studies Academic Outreach programs.

These percentages are estimates. They can change daily, weekly, or monthly depending on work expectations. Please estimate percentage of time based on typical workload.

Tentative Search Timeline

• Priority will be given to applications submitted by: October 16, 2026.
• Potential interview dates: October 21, 2026 - October 28, 2026.
• Potential start date: November 11, 2026.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

In accordance with the Equal Pay for Equal Work Act, UCCS does not discriminate based on sex in our employment or compensation practices.

• A Bachelor’s degree from an accredited institution of higher education is required.(Substitution: A combination of education and related experience may be considered in lieu of a degree on a year for year basis)
• Must have experience working in a university, college or high school setting.
• Must have experience with detailed data entry is required.
• Experience in course/program management in a revenue generating environment is required.

The University of Colorado Colorado Springs has implemented a misconduct history check program with respect to final candidates for specific appointments. The misconduct history check program is intended to allow UCCS to collect and review information about a candidate's conduct at their previous institutions, specifically conduct related to sexual misconduct, harassment, and/or discrimination - before making hiring decisions. All final candidates to these appointments are required to complete an Authorization to Release Information and provide contact information for their previous institutions.