Advising Support, CSU Online

Colorado State University; United States; Hybrid; USD 55,000 - 57,000; Full time

Job summary

Colorado State University is seeking an Advising Support professional in CSU Online to provide high-engagement support for online learners in credit-bearing coursework. You will guide non-degree-seeking and degree-seeking students through registration, onboarding, and university processes, and coordinate with the Advising Team for data tracking and learner persistence.

The role requires an associate degree or 60 credits, with preferred Bachelor's plus 1 year of experience.

Qualifications

• Associate degree or at least 60 completed college credits from an accredited institution of higher education.
• Bachelor’s degree and at least one year of experience preferred.
• Experience using student information, advising, customer relationship management, or learning management systems such as Banner, EAB Navigate, Salesforce, and Canvas.
• Experience supporting learners at a distance and using technology to connect, build relationships, and motivate them.

Responsibilities

• Welcome and support newly registered non-degree-seeking learners in online credit-bearing coursework, including assistance with registration and clear guidance on next steps.
• Prepare non-degree-seeking learners for online coursework by providing information and support related to Canvas, RAMweb, tuition and billing, course drops and withdrawals, appeals, student resources, CSU email, NetID setup, and other university processes.
• Connect non-degree-seeking learners with appropriate university, academic, or program resources when they need to confirm prerequisites for graduate school, professional programs, or other academic pathways.
• Welcome newly admitted online undergraduate learners and support the orientation process for this learner population, including proactive outreach by phone and email to answer questions and help learners begin successfully.
• Manage and respond to Salesforce cases and the general CSU Advising Team email inbox related to online credit-bearing courses, ensuring timely, accurate, and learner-centered communication.
• Track and maintain data related to learners who complete the Tentative Transfer Evaluation process and support other data-tracking activities related to learner retention and matriculation.
• Collaborate with the advising team on learner support and advising initiatives and contribute to evolving responsibilities as strategic priorities, learner needs, and operational requirements change.

Skills

Interpersonal communication

Clear written communication

Education

Associate degree or 60 credits

Bachelor's degree

Tools

Banner

EAB Navigate

Salesforce

Canvas

Job description

Job Description Position Summary

The Division of Learning Innovation (DLI) at Colorado State University is a university-wide enterprise dedicated to expanding access, strengthening learner success, and advancing innovative models of teaching and learning.

Through CSU Online, Professional and Continuing Education, the Osher Lifelong Learning Institute (OLLI), and Learning Innovation for Extension Programs, DLI partners with colleges, departments, and external organizations to connect learners with high-quality educational opportunities across their lifetimes.

The Advising Support, CSU Online position is a full-time, twelve-month Administrative Professional position on the Academic Advising Team.

Reporting to the Lead Academic Advisor, who is supervised by the Manager of Advising and Support, this role provides high-engagement support to non-degree-seeking and degree-seeking learners participating in online credit-bearing coursework.

The position helps learners navigate registration, onboarding, orientation, university systems, policies, and resources while supporting team communications and data tracking that contribute to learner persistence, matriculation, and success.

This position supports a holistic, learner-centered approach to helping learners complete coursework at a distance from CSU’s Fort Collins campus.

The role is eligible for a hybrid work arrangement but is not fully remote; the individual must be able to report to the CSU Fort Collins campus for in-person meetings and other work needs as required throughout each semester.

For full consideration, all materials must be RECEIVED in Workday no later than 11:59 PM Mountain Time on Sunday, November 29, 2026.

Essential Job Duties

• Welcome and support newly registered non-degree-seeking learners in online credit-bearing coursework, including assistance with registration and clear guidance on next steps.
• Prepare non-degree-seeking learners for online coursework by providing information and support related to Canvas, RAMweb, tuition and billing, course drops and withdrawals, appeals, student resources, CSU email, NetID setup, and other university processes.
• Connect non-degree-seeking learners with appropriate university, academic, or program resources when they need to confirm prerequisites for graduate school, professional programs, or other academic pathways.
• Welcome newly admitted online undergraduate learners and support the orientation process for this learner population, including proactive outreach by phone and email to answer questions and help learners begin successfully.
• Manage and respond to Salesforce cases and the general CSU Advising Team email inbox related to online credit-bearing courses, ensuring timely, accurate, and learner-centered communication.
• Track and maintain data related to learners who complete the Tentative Transfer Evaluation process and support other data-tracking activities related to learner retention and matriculation.
• Collaborate with the advising team on learner support and advising initiatives and contribute to evolving responsibilities as strategic priorities, learner needs, and operational requirements change.

Conditions of Employment

Pre-employment criminal background check (for new hires). Valid driver’s license, the ability to obtain a driver’s license, or access to a licensed driver by the employment start date. This is a hybrid position and is not fully remote. The individual must be able to report to the CSU Fort Collins campus for in-person meetings and other work needs as required throughout each semester.

Supervision

No supervisory responsibility.

Minimum Qualifications

• Associate degree or at least 60 completed college credits from an accredited institution of higher education.

Preferred Qualifications

• Bachelor’s degree from an accredited institution and at least one year of experience.
• Experience working in a college or university setting and interacting directly with learners.
• Experience using student information, advising, customer relationship management, or learning management systems such as Banner, EAB Navigate, Salesforce, and Canvas.
• Experience supporting learners at a distance and using technology to connect, build relationships, and motivate them.
• Demonstrated ability to complete detailed work, prioritize multiple tasks, meet deadlines, and communicate effectively in writing.

Salary Range $55,000 - $57,000

• Cover Letter, Resume/CV

Employee Benefits

Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service.

With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.

Review our detailed benefits information here.

Explore the additional perks of working at CSU here.

For the total value of CSU benefits in addition to wages, use our compensation calculator.

Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in!

Background Check Policy Statement

Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students.

To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer.

The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification.

Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

EEO

Colorado State University (CSU) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Inspired by its land-grant heritage, Colorado State University is committed to excellence and engagement, setting the standard for public research universities in teaching, research, service and extension for the benefit of the citizens of Colorado, the United States, and the world.

Prospective Employees, click here to learn more about CSU's perks and purpose. Current employees will need to apply for jobs in Workday.