Program Coordinator: Impact-Driven Ops (Remote/4-Day)

The Salvation Army North & Central Illinois Division; Hoffman Estates (IL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Flexible work arrangements

Job summary

The Salvation Army North & Central Illinois Division is seeking a Program Coordinator to provide administrative, operational, and project coordination support to the Director of Program and the ARC Program Department across multiple locations. This role enhances volunteer management, community partnerships, events, and compliance tracking.

The position is fully in-person for the first 90 days in Hoffman Estates, IL, with potential for one remote workday per week or a four-day workweek

Qualifications

• Bachelor's degree preferred or equivalent experience.
• Minimum of four years of administrative, program support, project coordination, or related experience.
• Experience working in a fast-paced, deadline-driven environment.
• Strong organizational and time management skills.
• Excellent written and verbal communication abilities.
• Proficiency with Microsoft Office Suite, Teams, and database management systems.
• Demonstrated ability to handle confidential information with professionalism and discretion.

Responsibilities

• Provide high-level administrative support to the Director of Program and Program Department.
• Coordinate schedules, calendars, meetings, correspondence, and department communications.
• Maintain and organize program policies, manuals, forms, and guidance materials.
• Attend meetings, trainings, and conferences while capturing detailed notes and action items.
• Monitor project timelines and follow up on deliverables to help ensure department goals are achieved.
• Assist with KPI tracking, reporting, and program performance initiatives.
• Support documentation requests related to legal, community partner, and former beneficiary inquiries.
• Support volunteer onboarding processes across ARC locations.
• Track volunteer applications, background checks, Safe From Harm training, approvals, and compliance documentation.
• Maintain volunteer role descriptions and program resources.
• Monitor volunteer participation, hours, and impact metrics.
• Share recruitment resources and best practices with local centers.
• Assist with drafting, tracking, and maintaining partnership agreements, contracts, and MOUs.
• Manage contract records, deadlines, renewals, and reporting requirements.
• Coordinate approval and signature processes while ensuring documentation remains current and organized.
• Help coordinate major Program Department events, including ARC Program Conference, Alumni Retreats, Alumni Banquets, and DRS Trainings.
• Assist with event registration, travel arrangements, meeting materials, and presentations.
• Support on-site event logistics and post-event documentation.
• Maintain confidential digital filing systems and records.
• Develop and distribute standardized forms, templates, and training materials.
• Track required center submissions and ensure timely follow-up.
• Serve as a liaison between the Program Department and ARC centers.
• Prepare agendas, meeting materials, updates, and internal communications.

Skills

Project coordination

Administrative support

Time management

Written and verbal communication

Discretion with confidential info

Microsoft Office

Microsoft Teams

Database management

Education

Bachelor's degree preferred

Tools

Microsoft Office Suite

Microsoft Teams

Database management systems

Job description

The Salvation Army North & Central Illinois Division is seeking a Program Coordinator to provide administrative, operational, and project coordination support to the Director of Program and the ARC Program Department across multiple locations. This role enhances volunteer management, community partnerships, events, and compliance tracking.

The position is fully in-person for the first 90 days in Hoffman Estates, IL, with potential for one remote workday per week or a four-day workweek