Program Coordinator

The Salvation Army North & Central Illinois Division; Hoffman Estates (IL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Flexible work arrangements

Job summary

The Salvation Army North & Central Illinois Division is seeking a Program Coordinator to provide administrative, operational, and project coordination support to the Director of Program and the ARC Program Department across multiple locations. This role enhances volunteer management, community partnerships, events, and compliance tracking.

The position is fully in-person for the first 90 days in Hoffman Estates, IL, with potential for one remote workday per week or a four-day workweek

Qualifications

• Bachelor's degree preferred or equivalent experience.
• Minimum of four years of administrative, program support, project coordination, or related experience.
• Experience working in a fast-paced, deadline-driven environment.
• Strong organizational and time management skills.
• Excellent written and verbal communication abilities.
• Proficiency with Microsoft Office Suite, Teams, and database management systems.
• Demonstrated ability to handle confidential information with professionalism and discretion.

Responsibilities

• Provide high-level administrative support to the Director of Program and Program Department.
• Coordinate schedules, calendars, meetings, correspondence, and department communications.
• Maintain and organize program policies, manuals, forms, and guidance materials.
• Attend meetings, trainings, and conferences while capturing detailed notes and action items.
• Monitor project timelines and follow up on deliverables to help ensure department goals are achieved.
• Assist with KPI tracking, reporting, and program performance initiatives.
• Support documentation requests related to legal, community partner, and former beneficiary inquiries.
• Support volunteer onboarding processes across ARC locations.
• Track volunteer applications, background checks, Safe From Harm training, approvals, and compliance documentation.
• Maintain volunteer role descriptions and program resources.
• Monitor volunteer participation, hours, and impact metrics.
• Share recruitment resources and best practices with local centers.
• Assist with drafting, tracking, and maintaining partnership agreements, contracts, and MOUs.
• Manage contract records, deadlines, renewals, and reporting requirements.
• Coordinate approval and signature processes while ensuring documentation remains current and organized.
• Help coordinate major Program Department events, including ARC Program Conference, Alumni Retreats, Alumni Banquets, and DRS Trainings.
• Assist with event registration, travel arrangements, meeting materials, and presentations.
• Support on-site event logistics and post-event documentation.
• Maintain confidential digital filing systems and records.
• Develop and distribute standardized forms, templates, and training materials.
• Track required center submissions and ensure timely follow-up.
• Serve as a liaison between the Program Department and ARC centers.
• Prepare agendas, meeting materials, updates, and internal communications.

Skills

Project coordination

Administrative support

Time management

Written and verbal communication

Discretion with confidential info

Microsoft Office

Microsoft Teams

Database management

Education

Bachelor's degree preferred

Tools

Microsoft Office Suite

Microsoft Teams

Database management systems

Job description

The Salvation Army Adult Rehabilitation Center (ARC) Command

Make an Impact Through Purpose-Driven Work

At The Salvation Army Adult Rehabilitation Centers, we're committed to transforming lives through hope, healing, and recovery. As a Program Coordinator, you'll play a vital role in supporting programs that help individuals rebuild their lives while ensuring our Program Department operates efficiently across multiple locations.

If you're highly organized, detail-oriented, and enjoy coordinating projects, events, and communications in a fast-paced environment, this could be the perfect opportunity for you.

Compensation & Schedule

Pay Rate: $23.00-$25.00 per hour

Schedule: 36.25 hours per week

Location: Hoffman Estates, IL

Work Arrangement

This position is fully in-person during the first 90 days to support onboarding, training, and relationship building.

Following successful completion of the introductory period, employees may be eligible for one of the following flexible work arrangements:

• One remote workday per week, or
• A four-day workweek schedule, based on business needs and departmental approval.

About The Salvation Army

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and meet human needs in His name without discrimination.

Position Overview

The Program Coordinator provides administrative, operational, and project coordination support to the Director of Program and the Adult Rehabilitation Center Program Department. This position serves as a key contributor to program success by supporting volunteer management, community partnerships, events, departmental communications, compliance tracking, and document management.

This is an excellent opportunity for a proactive professional who enjoys balancing multiple priorities, working independently, and supporting meaningful programs that make a difference in communities across the Central Territory.

What You'll Do

Administrative & Program Support

• Provide high-level administrative support to the Director of Program and Program Department.
• Coordinate schedules, calendars, meetings, correspondence, and department communications.
• Maintain and organize program policies, manuals, forms, and guidance materials.
• Attend meetings, trainings, and conferences while capturing detailed notes and action items.
• Monitor project timelines and follow up on deliverables to help ensure department goals are achieved.
• Assist with KPI tracking, reporting, and program performance initiatives.
• Support documentation requests related to legal, community partner, and former beneficiary inquiries.

Volunteer Program Coordination

• Support volunteer onboarding processes across ARC locations.
• Track volunteer applications, background checks, Safe From Harm training, approvals, and compliance documentation.
• Maintain volunteer role descriptions and program resources.
• Monitor volunteer participation, hours, and impact metrics.
• Share recruitment resources and best practices with local centers.

Community Partnerships & Contract Administration

• Assist with drafting, tracking, and maintaining partnership agreements, contracts, and Memorandums of Understanding (MOUs).
• Manage contract records, deadlines, renewals, and reporting requirements.
• Coordinate approval and signature processes while ensuring documentation remains current and organized.

Event & Conference Support

• Help coordinate major Program Department events, including:
  • ARC Program Conference
  • Alumni Retreats
  • Alumni Banquets
  • DRS Trainings and Professional Development Events
• Assist with event registration, travel arrangements, meeting materials, and presentations.
• Support on-site event logistics and post-event documentation.

Document Management & Communication

• Maintain confidential digital filing systems and records.
• Develop and distribute standardized forms, templates, and training materials.
• Track required center submissions and ensure timely follow-up.
• Serve as a liaison between the Program Department and ARC centers.
• Prepare agendas, meeting materials, updates, and internal communications.

What We're Looking For

Required Qualifications

• Bachelor's degree preferred, or equivalent combination of education and experience.
• Minimum of four years of administrative, program support, project coordination, or related experience.
• Experience working in a fast-paced, deadline-driven environment.
• Strong organizational and time management skills.
• Excellent written and verbal communication abilities.
• Proficiency with Microsoft Office Suite, Microsoft Teams, and database management systems.
• Demonstrated ability to handle confidential information with professionalism and discretion.

Preferred Qualifications

• Experience supporting volunteer programs.
• Experience with nonprofit organizations, social services, behavioral health, or community-based programs.
• Familiarity with contracts, partnership agreements, or grant administration.

Why Join The Salvation Army ARC?

When you join The Salvation Army Adult Rehabilitation Centers, you become part of a team dedicated to helping individuals find hope, healing, and a path toward lasting recovery. Your work behind the scenes directly supports programs that change lives every day.

Equal Opportunity Employer

The Salvation Army is an Equal Opportunity Employer and values diversity in the workplace. We are committed to creating a welcoming and inclusive environment for all employees and applicants.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.