Program Coordinator I / Assistant Office Supervisor II - 175358

State of South Carolina; South Carolina; On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team at an innovative agency where you can make a difference! As an Assistant Office Supervisor, you will play a crucial role in managing customer transactions and providing exceptional service. This position offers a chance to develop your leadership skills while working in a supportive environment. Enjoy a comprehensive benefits package, including health insurance, paid leave, and retirement plans. Be part of a team that values collaboration and strives to enhance the customer experience. Your contributions will help shape the future of service delivery in the DMV sector.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Long Term Disability Insurance

Life Insurance

Annual Leave

Sick Leave

Paid Holidays

Retirement Plan

Employee Assistance Program

Qualifications

• High school diploma and relevant program experience required.
• Ability to learn and explain policy and procedures to DMV customers.

Responsibilities

• Processes transactions for registration cards, licenses, and titles.
• Manages business customers' needs and resolves inquiries.

Skills

Leadership Skills

Customer Service

Communication Skills

Basic Computer Skills

Education

High School Diploma

Bachelor's Degree

Tools

DMV Phoenix System

Job description

Are you a team player with excellent leadership skills, techniques, and the ability to work in a collaborative environment? Do you have the ability to manage multiple tasks concurrently? If so, we may have an opportunity for you! We are seeking an experienced Assistant Office Supervisor to join our team. The SCDMV helps maximize value through vendor relationships and ensures our internal and external business partners have the tools they need to succeed. If you're ready to take your career to the next level and gain valuable experience, apply today!

This position is located in the Titles and Registrations, License Plate Unit, Headquarters, Blythewood, S.C.

Responsibilities of the Assistant Office Supervisor II

Processes transactions to include, but not limited to, the issuance of registration cards, licenses plates, titles, decals and handicapped placards.

Responds to routine inquiries from customers by mail and through other modes of communication such as, in person, telephone, email, or fax.

Advises customers on appropriate actions for payment, services and required documentation for transaction processing. Resolves customers problems and inquiries through record research.

Manages business customers (banks, lienholders, insurance companies, dealers, etc.) needs such as insurance issues, dissemination of information, dissemination of DMV products and problem resolution. Serves as support function for DMV Field Offices.

Uses DMV Phoenix system to enter, retrieve, update and provide data for customers, courts and law enforcement.

Maintains appropriate tracking system for customer inquiries. Reconciles transaction reports and maintains accurate cash drawer.

Reviews documents for accuracy and compliance. Prepares documents for scanning.

Performs other related duties as required.

Minimum Requirements

• A high school diploma and relevant program experience. A bachelor's degree may be substituted for the required program experience, or an equivalent combination of education and relevant experience may be accepted with prior approval.

Agency Requirements

• Must complete a nationwide criminal background check to include finger printing.
  

Additional Requirements

• Ability to learn and explain policy and procedures to DMV customers.
• Ability to communicate effectively, both orally and in writing.
• Proficient in basic computer skills.
• Works under general supervision after a period of training.
• Works in general office environment.
• May be required to work extended hours outside of the normal scheduled work week.
• Must be able to lift 10-15 lbs.
• The work requires sitting for long prolonged periods of time and significant time spent at a computer terminal.

Agency Preferred

• A high school diploma and two (2) years related job experience.

What’s in it for you?
At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

The South Carolina Department of Motor Vehicles offers an exceptional benefits package for full time employees (FTE) employees.

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs(optional for Temporary Employees)
• An exceptional EmployeeAssistance Program (EAP)at no cost to the employee or members of their household

So what are you waiting for?Come be a part of a remarkable team within a growing agency that is always striving to improve the customer experience!

Additional comments
The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.