Program Coordinator I / Assistant Branch Supervisor II - 176350

State of South Carolina; Blythewood (SC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Program Coordinator I / Assistant Branch Supervisor II to join their dynamic team. This role involves providing frontline leadership, managing daily office operations, and ensuring exceptional customer service at the DMV. Ideal candidates will possess strong communication skills, basic computer proficiency, and a commitment to excellence. Join a diverse culture that values mutual success and offers a comprehensive benefits package, including health insurance and retirement plans. If you're ready to grow your skills and career in a supportive environment, this opportunity is perfect for you.

Benefits

Health Insurance

Paid Leave

Holidays

Retirement Plans

Employee Assistance Program (EAP)

Qualifications

• High school diploma with relevant program experience required.
• Must complete a nationwide criminal background check.

Responsibilities

• Manage frontline leadership and ensure customer inquiries are handled professionally.
• Supervise personnel matters including hiring and performance appraisals.

Skills

Oral Communication

Written Communication

Basic Computer Skills

Customer Service

Education

High School Diploma

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Phoenix

Job description

Program Coordinator I / Assistant Branch Supervisor II - 176350

Are you a team player with the ability to work in a collaborative environment? Do you have the ability to manage multiple tasks concurrently? If so, we have an opportunity for you! At the SCDMV, we have an immediate opening for an outgoing, dedicated, passionate, and inspiring leader. Raise your hand if that’s you!

This position is located at the Aiken Department of Motor Vehicles (DMV) Branch Office in Aiken, SC.

Responsibilities of the Assistant Branch Supervisor II

1. Serves as manager-in-training to provide frontline leadership and ensure customer inquiries are handled professionally and promptly, in accordance with goals and processes. Includes directing, planning, and coordinating daily office operations.
2. Supervises personnel matters such as hiring, performance appraisals, disciplinary actions, and monitors career programs to meet requirements. Provides counseling and reprimands employees as necessary.
3. Reconciles daily activity reports, including bank details and timesheets; approves refund requests. Manages secured audited documents, petty cash, and accountable monies. Ensures building security. Assists in preparing bank deposits and routine maintenance of equipment.
4. Assists the public by administering knowledge tests (including CDL), processing driver and vehicle transactions, and responding to inquiries via in-person, email, or phone.
5. Maintains inventory of supplies, prepares requisitions, and inventories accountable items monthly, quarterly, and yearly. Performs other duties as assigned.

Minimum Requirements

• A high school diploma and relevant program experience, or an equivalent combination approved beforehand.
• Must complete a nationwide criminal background check, including fingerprints, before certification to administer CDL knowledge and skills tests. Certification in all CDL classifications and completion of a formal CDL examiner course are required.

Additional Requirements

• Knowledge of DMV laws, regulations, policies, and procedures. Ability to learn and explain vehicle and driver policies. Strong oral and written communication skills.
• Proficiency in basic computer skills, including Microsoft Outlook, Excel, Word, and Phoenix. Capable of performing management duties as outlined by the Branch Office Manager.
• The role reports to the Branch Manager and involves assisting with daily front counter operations after training. Must make decisions in the best interest of the agency to provide excellent customer service.
• Work is performed in a climate-controlled office setting. Must be able to lift up to 50 pounds. Tasks include prolonged sitting, computer use, and movement as needed to serve customers.
• Limited overtime may be required to meet deadlines or serve customers.

The person may be required to relocate within 30 miles of their current office if necessary.

What’s in it for you?

Join an exceptional team and diverse culture that values mutual success. We provide the tools for success; bring your ideas, energy, and desire to grow your skills and career.

The South Carolina Department of Motor Vehicles offers a comprehensive benefits package for full-time employees, including health insurance, paid leave, holidays, retirement plans, and an Employee Assistance Program (EAP).

Additional Comments

The DMV is committed to equal employment opportunities and does not discriminate based on race, color, religion, sex, national origin, age, disability, or genetic information. Complete the application truthfully; misrepresentation may disqualify you.

About the company

South Carolina is a southeastern U.S. state known for its rich history and diverse culture.