Program Coordinator, Greater Boston

Families First Parenting Programs; Boston (MA); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Health and dental insurance

Flexible Spending Account

403(b)

Reimbursement for work-related travel

Job summary

Families First Parenting Programs in Greater Boston is seeking a Program Coordinator to support and implement 12-15 programs per year, including Power of Parenting and Ripple programs. The role covers recruitment, registration, and logistics to ensure delivery in English, Spanish, Portuguese, and other languages as we broaden language access.

The ideal candidate will work with the Program Manager to maintain partnerships, train parent leaders, and ensure smooth operations from outreach to

Qualifications

• At least one year of experience coordinating or managing programs, outreach, and/or community organization.
• Former participant in Families First programming is preferred.
• People-oriented with strong communication skills.
• Organizational skills and high attention to detail.
• Ability to work well independently as well as in a collaborative team environment.
• Problem solver, flexible, and the ability to learn quickly.
• Comfortable with Microsoft Office (Excel, PowerPoint, Word, Outlook).
• Knowledge of Salesforce is a plus.

Responsibilities

• With guidance from the Program Manager, develop recruitment plans with partners and monitor each plan’s implementation, with the goal of registering at least 20-25 participants per program.
• In collaboration with the Program Manager, maintain partnerships through regular communication and check-in meetings.
• Ensure all logistics and technology are prepared for the programs, such as updating program calendars and coordinating with Program Facilitators.
• Facilitate program information sessions and attend select program sessions such as graduation to monitor/support registration and retention.
• Interview, select, and provide training and support for parent leaders.
• Connect with parents to ensure completion of registration forms and surveys.
• Develop and maintain strong relationships with parents to ensure they are supported with program needs during and after the program.
• Attend events, make phone calls, and connect with partners and parents to recruit for the program.
• Monitor registration process, maintain tracking sheet, and communicate updates/needs with partner.
• Other tasks as assigned by supervisor to support programming.

Skills

Program coordination

Communication skills

Multilingual preferred

Independent & team player

Microsoft Office

Salesforce knowledge

Job description

Organizational Overview

Families First’s mission is to partner with parents to amplify the power of parents so they can positively impact the lives of children and communities through our groundbreaking programs. Our model includes parenting education and support, family engagement, and alumni opportunities.

For more than 38 years, Families First has been a leader in providing parenting education across the Greater Boston area. The organization was founded in 1988 with the goal of helping parents navigate the diverse challenges of raising children by providing research-based parenting education services. Today, Families First provides a comprehensive model for early childhood parenting education, family engagement, and parent leadership through the Power of Parenting™ program and the Ripple Program™.

Position Overview

As part of Families First’s Program Department, the Program Coordinator will coordinate and support the implementation of 12-15 programs, specifically the Power of Parenting and the Ripple programs, per year within the Greater Boston region. This includes coordinating recruitment, registration, and program logistics to ensure the successful delivery of programs in English, Spanish, Portuguese, and additional languages as we expand our language delivery.

Essential Job Functions

• With guidance from the Program Manager, develop recruitment plans with partners and monitor each plan’s implementation, with the goal of registering at least 20-25 participants per program
• In collaboration with the Program Manager, maintain partnerships through regular communication and check-in meetings
• Ensure all logistics and technology are prepared for the programs, such as updating program calendars and coordinating with Program Facilitators
• Facilitate program information sessions and attend select program sessions such as graduation to monitor/support registration and retention
• Interview, select, and provide training and support for parent leaders
• Connect with parents to ensure completion of registration forms and surveys
• Develop and maintain strong relationships with parents to ensure they are supported with program needs during and after the program
• Attend events, make phone calls, and connect with partners and parents to recruit for the program
• Monitor registration process, maintain tracking sheet, and communicate updates/needs with partner
• Other tasks as assigned by supervisor to support programming

Ideal Qualifications

• At least one year of experience successfully coordinating or managing programs/projects, outreach, and/or community organizing
• Former participant in Families First programming is preferred
• People-oriented with strong communication skills
• Organizational skills and high attention to detail
• Ability to work well independently as well as in a collaborative team environment
• Problem solver, flexible, and the ability to learn quickly
• Comfortable with Microsoft Office (Excel, PowerPoint, Word, Outlook)
• Knowledge of Salesforce is a plus

Requirements

• Language: Ability to communicate clearly and effectively in English and at least one additional language is required. To support Families First's commitment to serving multilingual families and to expand our capacity to meet community needs, candidates who can communicate in Portuguese or Haitian Creole are strongly preferred. Ability to communicate in Vietnamese, Mandarin, Cantonese, Spanish, or other languages spoken by the families we work with is also highly valued.
• Able to climb/descend stairs, bend, and occasionally lift items up to 30 pounds, such as supplies/equipment.
• Must be able to travel to sites within Greater Boston and occasionally to Western MA for team meetings/events
• Candidate needs to be available to work evenings approximately two times/week

Compensation & Benefits

This position is for 40 hours/week and is a nonexempt position. The starting compensation range is $55,000 - $60,000 annually (equivalent to $26.44-$28.85/hour), with the opportunity for growth over time.

• paid time off
• health and dental insurance
• access to a Flexible Spending Account
• 403(b)
• reimbursement for work-related travel in accordance with organizational policy

Families First is an equal opportunity employer for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.