Customer Program & Materials Coordinator

Hollingsworth LLC; Mishawaka, Northern (IN, KY); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Hollingsworth LLC in Mishawaka, IN is seeking a Customer Program & Materials Coordinator to align demand with production, monitor inventory and supplier commitments, and resolve shortages to ensure timely delivery. The role interfaces with customers, suppliers, carriers, and internal teams to maintain accurate data and responsive service.

The ideal candidate has 2+ years in material planning or production support, strong Excel and ERP/MRP skills, and a proactive, detail-oriented approach to

Qualifications

• 2+ years in material planning, production control, purchasing, inventory control, logistics, or related field.
• Experience using ERP/MRP systems and MS Excel to track information and updates.
• Experience expediting materials and resolving shortages for production needs.
• Strong communication, organization, and follow-up skills.
• Ability to coordinate with suppliers, internal teams, and carriers quickly.
• Independent and collaborative work style in a fast-paced environment.

Responsibilities

• Review demand, schedules, inventory, open orders, and supplier commitments.
• Monitor material availability and coordinate with suppliers on delivery dates.
• Communicate demand changes and recovery actions to customers and teams.
• Support shipping-into-production by coordinating shipment priorities and docs.
• Maintain accurate program records, system data, and shortage tracking.
• Resolve PO, receipt, invoice, quantity, pricing, or quality discrepancies.
• Participate in cross-functional meetings to update customers and resolve issues.
• Support supplier performance tracking and continuous-improvement activities.

Skills

ERP/MRP systems

MS Excel

Logistics coordination

Attention to detail

Cross-functional teamwork

Tools

SAP

Traffic Management System (TMS)

Microsoft Outlook

Microsoft Excel

Job description

The Customer Program & Materials Coordinator supports a shipping-into-production operation by coordinating customer demand, production-control activities, material availability, supplier follow-up, shortage resolution, and customer communication. This role reviews customer portals, release information, quarterly forecasts, current-day schedules, inventory, open orders, and supplier commitments to help ensure materials are available to meet customer and production requirements.

The coordinator works closely with customers, suppliers, carriers, and internal departments, and leadership to communicate risks, support recovery actions, maintain accurate information, and provide responsive customer service. Success requires strong organization, urgency, attention to detail, follow-through, and the ability to escape issues before they impact delivery, production, or customer confidence.

Key Responsibilities

• Review customer portals, releases, quarterly forecasts, current-day schedules, and documentation to understand demand, schedule priorities, and order requirements.
• Compare customer demand against inventory, open orders, supplier commitments, safety stock, and production-support needs to identify shortages, risks, or data discrepancies.
• Monitor email, shortage tickets, and customer communication channels; respond with urgency, accurate information, and strong follow-through.
• Coordinate with suppliers to confirm material availability, monitor acknowledgments and delivery dates, expedite shortages, and support planned or urgent adjustments needed to meet forecast and daily demand.
• Communicate demand changes, delivery requirements, shortage risks, shipment timing, and recovery actions to customers, suppliers, internal teams, and leadership.
• Support shipping-into-production requirements by coordinating material availability, shipment priorities, carrier communication, delivery appointments, packaging information, and shipping documentation.
• Maintain accurate program records, system data, inventory information, shortage tracking, supplier updates, customer requests, action items, and follow-up documentation.
• Coordinate with Purchasing, Receiving, Accounts Payable, Quality, Operations, and suppliers to help resolve purchase order, receipt, invoice, quantity, pricing, delivery, or quality discrepancies.
• Participate in customer calls and cross-functional meetings to provide updates, understand customer needs, support issue resolution, and maintain customer confidence.
• Support supplier performance tracking, corrective-action follow-up, process documentation, and continuous-improvement activities related to material flow, inventory accuracy, service reliability, and customer value.

Success Measures

• Forecasts, customer releases, and current-day schedules are reviewed consistently.
• Shortages, material risks, and customer requests are tracked and followed through to resolution.
• Inventory, system data, supplier updates, and customer communication are accurate and timely.
• Material availability, shipment priorities, and production-support needs are communicated and escalated before they impact delivery.
• Key performance areas include on-time delivery, inventory accuracy, customer satisfaction, material availability, supplier performance, and timely shortage resolution.

Qualifications

Required:

• 2+ years of experience in material planning, production control, purchasing, inventory control, logistics, traffic control, customer service, warehouse operations, packaging, kitting, fulfillment, or production-support environment.
• Experience using ERP/MRP systems, Traffic Management Systems (TMS), Microsoft Excel, Outlook, and related business applications to track information and communicate reliable updates.
• Experience expediting materials, resolving shortages, supporting customer portals, or coordinating shipment priorities.
• Strong communication, organization, follow-up, attention to detail, and logical problem-solving skills.
• Ability to coordinate with suppliers, internal departments, customers, and carriers while responding quickly to planned changes or urgent shortages.
• Basic math skills and ability to review data, identify discrepancies, and enter or communicate accurate information.
• Ability to work independently and collaboratively in a fast-paced, customer-driven environment.

Preferred:

• Automotive or shipping-into-production experience.
• SAP experience
• Knowledge of Lean, production material flow, inventory control, supplier performance, or continuous-improvement principles.

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