Operations Program Coordinator

The Bernard Group, Inc.; Shakopee (MN); On-site; USD 49,400 - 54,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with match

Flexible work hours

Tuition reimbursement

Job summary

The Bernard Group, Inc. in Shakopee, MN is seeking an Operations Program Coordinator to support program and project execution. This role demands coordination across various teams, ensuring timely and high-quality service delivery.

Applicants should have an associate degree, at least 1 year of relevant experience, and strong technical skills. The position offers a competitive salary range of $49,400 to $54,000 annually, along with comprehensive benefits for employee owners.

Qualifications

• Minimum of 1 year of experience in program/project coordination, fulfillment, or logistics.
• Experience working directly with customers.
• Strong technical skills; willing to learn various software.

Responsibilities

• Coordinate client programs and projects including execution and fulfillment.
• Assist operations program managers and ensure positive customer experience.
• Communicate updates, scope changes, and support issue resolution.

Skills

Program/project coordination

Logistics

Communication

Attention to detail

Education

Associate degree in marketing, business, communications, or a related field

Tools

Warehouse Management Systems (WMS)

Gmail

Google Docs

Excel

Job description

Do you want to work for a company where your co-workers are co-owners? We are 100% employee owned! At The Bernard Group, we work to wow. As a visual merchandising company leading the retail industry in design and production, we come together as a team to win big for some of the most successful brands in the world. Since we’re an employee-owned company, we don’t just list our values, we live them, providing the highest-quality products and services day in and day out. And we do it all with sustainable materials carefully sourced from eco-friendly partners that support social change and community involvement.

We are looking for an Operations Program Coordinator to join our team. You’ll be part of a talented group that collaborates to deliver world‑class products to our customers. In this role, you will support end‑to‑end program and project execution and distribution center operations for all clients. You will coordinate across program/project management, fulfillment, inventory, and production teams to ensure accurate data, timely execution, and a high‑quality customer experience.

Shifts available: Monday through Friday 8:00 am – 4:30 pm

Qualifications

• Associate degree in marketing, business, communications, or a related field (or equivalent experience)
• Minimum of 1 year of experience in program/project coordination, fulfillment, logistics, or a related field
• Experience working directly with internal and external customers
• Experience in printing, retail, fulfillment, or distribution environments (a major plus)
• Experience with warehouse management systems (WMS)

Additional Requirements

• Thorough and organized approach to work with strong attention to detail on every project
• Strong technical skills; proficient in or willing to learn Gmail, Google Docs, Excel, TBG systems, and various software and hardware
• Self‑motivated, fast learner, and initiative to seek out customer and corporate needs
• Complete projects accurately within deadlines while meeting company and customer quality standards
• Effective time management and self‑management skills to coordinate multiple programs in a fast‑paced environment
• Maintain confidentiality of company, employee, and customer information
• Adapt quickly to shifting priorities and fast‑paced distribution environment
• Flexible and customer‑focused mindset

Responsibilities

• Coordinate client programs and projects, including execution, fulfillment, and inventory support
• Assist operations program managers as secondary point of contact for internal and external clients to ensure a positive customer experience
• Collaborate with program/project managers and stakeholders to support goals, timelines, and deliverables
• Coordinate cross‑functional teams including program/project management, fulfillment, kitting, shipping, and production
• Track milestones, deliverables, and job statuses to ensure timelines and quality standards are met
• Communicate updates, scope changes, risks, and issues proactively, while supporting issue resolution and escalation
• Ensure accuracy and quality control of program/project data and WMS entries
• Assist with process improvements, including documentation and workflow streamlining
• Perform miscellaneous projects and complete various tasks as requested by management

Essential Skills & Attributes

• Able to effectively communicate, both verbally and in writing; strong interpersonal skills including demonstrated listening, and the ability to present ideas and thoughts concisely and effectively both internally and externally
• Willing to admit when a mistake is made (it happens to the best of us)
• Fiercely loyal to customers and team
• Trustworthy, reliable, and easy to get along with
• Enthusiastic and eager to take on new challenges
• Adaptable and willing to wear whatever hat gets the job done

Company Overview

• 1000‑person visual merchandising company
• 100% employee‑owned
• Generous paid time off benefit that increases with tenure
• Full‑time position in Shakopee, MN 55379

Compensation Range

$49,400 – $54,000 annually

*Range reflects our good‑faith assessment of our hiring range for this role based on market conditions, experience level, and internal equity considerations.

Benefits Overview

• Healthcare, dental, life insurance, disability
• Paid parental leave
• Retirement savings programs: Employee Stock Ownership Plan – 100% Employee‑Owned
• 401(k) with company match
• Career development opportunities
• Flexible work hours
• Tuition reimbursement
• Employee referral program
• Safe & clean manufacturing environment

Additional Perks

• A culture of freedom, trust and passion for excellence
• Collaboration and teamwork
• Talented, empowered and engaged co‑workers by your side
• We have fun!

Thanks! The Bernard Group, Inc.