Program Coordinator 2 - Service Line

St Luke; Boise (ID); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Retirement plans

On-site massages

Employee Assistance Program counseling

Wellness tools (Personify Health)

Job summary

St. Luke's seeks a Clinical Quality Program Coordinator to provide operational coordination and clinical quality support for an assigned service-line program. You will manage registry activities, monitor outcomes, and facilitate teamwork among physicians, clinic teams, and leaders to improve program effectiveness.

You will translate data into actionable insights, identify improvement opportunities, and support changes that enhance patient outcomes, data integrity, and regulatory readiness.

Qualifications

• Experience with clinical registries, chart abstraction, audits, or quality improvement.
• Coordinating work across clinical departments or care settings.
• Working knowledge of Excel, data validation, reporting, or data visualization.
• Formal training in quality improvement, process improvement, project coordination, or change management.

Responsibilities

• Identify eligible cases and perform data abstraction, entry, validation, correction, and submission.
• Collaborate with physicians, APPs, nurses, leaders, and other stakeholders to drive improvement.
• Analyze outcomes and prepare scorecards, summaries, and reports for stakeholders.
• Support or lead quality-improvement activities and monitor implemented changes.
• Coordinate registry-related information with clinic, inpatient, and follow-up teams.

Skills

Clinical data abstraction

Data analysis

Stakeholder collaboration

Excel

Change management

Education

Quality improvement training

Process improvement training

Tools

Excel

Data visualization tools

Job description

The Clinical Quality Program Coordinator provides operational coordination and clinical quality support for an assigned service-line program. The coordinator manages applicable clinical registry activities; monitors patient outcomes, program performance, and regulatory requirements; and facilitates coordination among physicians, advanced practice providers, clinic teams, inpatient teams, procedural areas, and operational leaders.

The coordinator translates clinical and registry data into actionable information, identifies opportunities for improvement, and supports changes that improve program effectiveness, patient outcomes, data integrity, and regulatory readiness.

Core responsibilities:

1. Registry and data management

• Identifies eligible cases and completes timely, accurate clinical data abstraction, entry, validation, correction, and submission.
• Applies registry definitions, inclusion criteria, time frames, and documentation requirements consistently.
• Reviews multiple clinical documentation sources, resolves discrepancies, and seeks clarification when the available record does not support a definitive response.
• Maintains submission readiness, corrects data-quality errors, and supports registry audits and validation activities.
• Monitors outstanding cases, follow-up requirements, deadlines, and data completeness.

2. Stakeholder collaboration

• Serves as a clinical quality resource and point of coordination for physicians, advanced practice providers, nurses, operational leaders, and other program stakeholders.
• Communicates registry requirements, performance findings, documentation needs, and program priorities clearly and respectfully.
• Facilitates case reviews, program meetings, and follow-up on assigned decisions or action items.
• Builds productive working relationships and influences improvement without relying on formal authority.
• Maintains confidentiality and communicates sensitive performance information appropriately.

3. Performance analysis & Improvement

• Collects, analyzes, and reports patient outcomes, process measures, volumes, complications, and other program indicators.
• Prepares scorecards, case summaries, presentations, and concise reports for clinical and operational stakeholders.
• Identifies trends, variation, documentation gaps, and opportunities for improvement.
• Supports or leads defined quality-improvement activities and monitors whether implemented changes achieve the intended result.
• Connects registry findings with clinical workflows and practical recommendations.

Preferred qualifications

• Experience in cardiovascular, procedural, critical care, specialty clinic, or another setting related to the assigned program.
• Experience with clinical registries, chart abstraction, audits, accreditation, performance measurement, or quality improvement.
• Experience coordinating work across clinical departments or care settings.
• Working knowledge of Excel, data validation, reporting, or data visualization.
• Formal training in quality improvement, process improvement, project coordination, or change management.

LAAO-specific responsibilities

The LAAO Program Coordinator:

• Manages abstraction, validation, quality review, correction, and submission of required LAAO registry records.
• Tracks base procedures and required longitudinal follow-up activity.
• Coordinates registry-related information with clinic, inpatient, procedural, imaging, and follow-up teams.
• Partners with physicians and advanced practice providers to clarify documentation and review outcomes.
• Supports adverse-event review, registry reporting, scorecards, program meetings, and improvement initiatives.
• Maintains awareness of applicable coverage, registry, device, and documentation requirements.

What's In It For You

At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally.

• competitive salary and retirement plans

We care about you and have fantastic financial and physical wellness options, such as:

• on-site massages
• on-site counseling via our Employee Assistance Program
• access to the Personify Health Wellness tool
• other formal training and career development offerings to ensure you are meeting your career goals

St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.