Clinical Quality Improvement Manager

St. Luke's Health System; Boise (ID); On-site; USD 95,000 - 135,000; Full time

Job summary

St. Luke’s Health System is seeking a Clinical Quality Improvement Manager to lead multi-site quality improvement initiatives and align them with patient care goals.

The role designs project workplans, manages dependencies, and drives timely deliverables across the system, while developing standard toolkits and learning collaboratives to spread best practices. The position emphasizes applying Lean Six Sigma and related improvement methods, coaching area teams, and ensuring data-driven decisions

Qualifications

• Bachelor's degree required.
• Five (5) years' relevant experience required.

Responsibilities

• Lead the design and execution of system quality improvement initiatives and projects across the health system.
• Develop change packages such as system standard toolkits and learning collaboratives.
• Facilitate improvement workshops and educational content.
• Apply evidence-based process improvement methods and project management discipline to test, scale, and sustain interventions.
• Serve as a trusted improvement advisor and coach for assigned initiatives and stakeholders.

Education

Bachelor's degree

Five (5) years' relevant experience

Job description

At St. Luke’s, we pride ourselves on fostering a workplace culture that values diversity, promotes collaboration, and prioritizes employee well-being. Our commitment to excellence in patient care extends to creating an environment where our team can thrive both personally and professionally. With opportunities for growth, competitive benefits, and a supportive community of colleagues, St. Luke’s is truly a great place to work.

The Clinical Quality Improvement Manager plays a pivotal role in identifying opportunities and developing strategies to measurably improve patient outcomes and support value-based care for the health system. This role supports the execution of the system quality and safety strategy by leading the design and execution of multi-site, system quality improvement initiatives and system learning collaboratives.

What You Can Expect:

• Lead the design and execution of assigned[DK1.1] system quality improvement initiatives and projects through detailed project workplans and communication plans, managing dependencies and driving timely completion of deliverables across the system.
• Support the success of system initiatives through the development of change packages such as system standard toolkits, facilitation of learning collaboratives and improvement workshops, and design and execution of educational content.
• Continuously learn and apply St. Luke’s improvement and management methods adapted from evidence-based process improvement approaches (e.g. Lean Six Sigma, Toyota Production System) and aligned with the discipline of project management to test, scale, and sustain interventions.
• Serve as a trusted improvement advisor and coach for assigned initiatives while building strong, collaborative relationships with stakeholders, including area quality teams, to align and sustain efforts.
• Partners with system and local stakeholders in prioritization decisions and guides area quality teams in the testing and scaling of interventions to sustain results across diverse clinical environments.
• Inform and refine the development of process, outcome, balance, and structural (gap analyses) measures aligned with program objectives and national standards.
• Enable action through insight by analyzing qualitative and quantitative data, communicating recommendations, and presenting results in formats that support teams and executive decision making.
• Stay up to date on emerging trends, tools, and evidence in health care quality and performance measurement, bringing forward actionable insights that inform system prioritization and initiative design.
• Prepares and submits timely progress reports on system initiatives and projects to stakeholders, cross-functional governance committees, and the Board.
• Support other system needs as assigned (e.g. emergency management system safety officer role, regulatory survey and corrective action support).

Qualifications:

• Education: Bachelor's degree
• Experience: Five (5) years' relevant experience

What's in it for you:

At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.