Service Line Administrator - Acute Care Services

St. Luke's Health System; Boise (ID); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

On-site massages

On-site counseling via Employee Assistance Program

Access to wellness tools

Career development offerings

Job summary

A healthcare organization in Boise seeks a Service Line Administrator for the Acute Care Service Line. The role involves overseeing operational effectiveness, leading performance improvements, and collaborating with clinical teams. The ideal candidate will have extensive experience in healthcare operations and a strong background in leadership within acute care services. This position also offers a comprehensive benefits package, including financial and wellness options.

Qualifications

• 12+ years of progressive experience in healthcare operations with leadership experience.
• Experience in supporting acute care services strongly preferred.
• Experience supporting acute care services strongly preferred.

Responsibilities

• Oversee performance for the Acute Care Service Line covering quality, safety, and financial outcomes.
• Collaborate with leadership to ensure patient-centered care across facilities.
• Engage in recruitment and retention of healthcare professionals.
• Partner closely with nursing leadership, facility leaders, division leaders, and system executives to ensure acute care services are delivered in a coordinated, patient-centered, and fiscally responsible manner across all sites of care.
• Support and advance system-wide efforts to reduce unwarranted variation, standardize best practices, and strengthen integration across the Acute Care continuum.
• Partner with the System Medical Director and nursing leadership in the recruitment, engagement, and retention of high-performing physicians, advanced practice providers, and operational leaders.
• Maintain accountability for the financial performance of the Acute Care Service Line, including budgeting, forecasting, and identification of performance improvement opportunities.
• Model and demonstrate the values and behaviors of St. Luke’s leadership, inspiring teams to deliver exceptional patient-centered care.
• Perform other duties and responsibilities as assigned.

Skills

Leadership in healthcare operations

Performance management

Collaboration with clinical teams

Financial performance accountability

Education

Bachelor’s degree

Advanced degree preferred

Job description

Service Line Administrator – Acute Care Service Line (ACSL)

Accountable for the operational effectiveness and strategic performance of Hospital Medicine, Emergency Medicine, and Pulmonology/Critical Care services across the health system.

In dyad partnership with the System Acute Care Service Line Medical Director, the Administrator designs, develops, and implements the Service Line’s vision and strategy. This role leads innovation in care models and programs that improve quality, access, and patient experience while achieving the lowest total cost of care. In close collaboration with nursing and interdisciplinary leadership, the Administrator promotes continuous clinical excellence, operational consistency, and integration across the continuum of acute care.

What You Can Expect

• Serve as the accountable administrative leader for all elements of performance within the Acute Care Service Line, including quality, safety, access, experience, workforce, and financial outcomes.
• Lead and partner with employed and independent providers across Hospital Medicine, Emergency Medicine, and Pulmonology/Critical Care to achieve ever-improving clinical outcomes and efficiency, aligned with annual organizational goals.
• Collaborate with quality and safety leaders to advance high reliability principles, support development and use of meaningful data and metrics, and ensure accreditation and regulatory standards are met or exceeded across the Service Line.
• Partner closely with nursing leadership, facility leaders, division leaders, and system executives to ensure acute care services are delivered in a coordinated, patient-centered, and fiscally responsible manner across all sites of care.
• Support and advance system-wide efforts to reduce unwarranted variation, standardize best practices, and strengthen integration across the Acute Care continuum.
• Partner with the System Medical Director and nursing leadership in the recruitment, engagement, and retention of high-performing physicians, advanced practice providers, and operational leaders.
• Maintain accountability for the financial performance of the Acute Care Service Line, including budgeting, forecasting, and identification of performance improvement opportunities.
• Model and demonstrate the values and behaviors of St. Luke’s leadership, inspiring teams to deliver exceptional patient-centered care.
• Perform other duties and responsibilities as assigned.

Qualifications

• Bachelor’s degree required; advanced degree preferred.
• Minimum of 12 years of progressively responsible experience in healthcare operations, including prior leadership experience within complex clinical or service line environments.
• Experience supporting acute care services strongly preferred.

What’s In It For You

At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as:

• on-site massages
• on-site counseling via our Employee Assistance Program
• access to the Personify Health Wellness tool
• other formal training and career development offerings to ensure you are meeting your career goals

St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.