Program Coordinator

Jobtailor; Charleston (SC); On-site; USD 42,000 - 65,000; Full time

Job summary

Jobtailor seeks a Program Coordinator in South Carolina to lead onboarding, enrollment, and ongoing support for participants and employees within state program guidelines.

You will train users on EVV and related systems, serve as a liaison among participants, staff, and agencies, and monitor program performance while ensuring timely, high-quality customer service.

Qualifications

• Bachelor's degree in Social Work, Psychology, Sociology, or related human service field.
• Experience with or knowledge of State programs.
• Ability to pass Department of Human Services background check.
• Valid driver's license and car insurance.
• Must reside in South Carolina.
• Ability to drive as needed for the Program Coordinator role.

Responsibilities

• Lead participant onboarding, orientation, training, and enrollment paperwork
• Provide ongoing, person-centered customer support to participants and employees regarding program requirements, technology, employee management, issues, and corrections
• Serve as the primary liaison between participants, employees, state agencies, case management agencies, and internal departments
• Provide initial EVV training and support participants and employees with EVV and other program systems
• Serve as a subject matter expert on state program rules, regulations, and internal policies
• Document participant and stakeholder communications through Customer Support tickets, monitor issues and trends, and ensure timely resolution and follow-up
• Manage program communication and administrative systems
• Support program monitoring by tracking participant success, service quality, caseload needs, and other program metrics
• Coordinate with supervisors and internal departments to address participant concerns, grievances, personnel matters, and contracted service requirements while following appropriate chain-of-command procedures
• Maintain a high standard of customer service and operational efficiency, including timely response to calls, emails, and inquiries supporting positive participant satisfaction

Skills

Participant Onboarding

Customer Support

State Program Knowledge

Electronic Visit Verification (EVV)

Communication Management

Education

Bachelor's degree in Social Work, Psychology, Sociology, or related human service field

Job description

• Lead participant onboarding, orientation, training, and enrollment paperwork
• Provide ongoing, person-centered customer support to participants and employees regarding program requirements, technology, employee management, issues, and corrections
• Serve as the primary liaison between participants, employees, state agencies, case management agencies, and internal departments
• Provide initial Electronic Visit Verification (EVV) training and support participants and employees with EVV and other program systems
• Serve as a subject matter expert on state program rules, regulations, and internal policies
• Document participant and stakeholder communications through Customer Support tickets, monitor issues and trends, and ensure timely resolution and follow-up
• Manage program communication and administrative systems
• Support program monitoring by tracking participant success, service quality, caseload needs, and other program metrics
• Coordinate with supervisors and internal departments to address participant concerns, grievances, personnel matters, and contracted service requirements while following appropriate chain-of-command procedures
• Maintain a high standard of customer service and operational efficiency, including timely response to calls, emails, and inquiries supporting positive participant satisfaction

Requirements

• 4-year degree in Social Work, Psychology, Sociology, or other human service fields preferred
• Experience with or knowledge of State programs
• Ability to pass Department of Human Services background check
• Valid Driver’s License and Valid Car Insurance
• Ability to drive, as needed, to meet the needs of the Program Coordinator role
• Applicant must be located in the state of South Carolina

Core Competencies

Demonstrates expertise in participant onboarding, training, and customer support while ensuring compliance with state program regulations. Proficient in managing communication and administrative systems to enhance operational efficiency and participant satisfaction.

Highest-signal resume keywords

• Participant Onboarding
• Customer Support
• State Program Knowledge
• Electronic Visit Verification (EVV)
• Communication Management

Hard Skills

• Program Monitoring
• Documentation Management
• Issue Resolution
• Administrative Systems Management
• Training Coordination

Soft Skills

• Interpersonal Communication
• Problem-Solving
• Customer Service
• Team Collaboration
• Conflict Resolution

Certifications & Qualifications

• Valid Driver’s License
• Valid Car Insurance

Industry Keywords

• Human Services
• Social Work
• Psychology
• Sociology
• Department of Human Services