Account Manager - Vision

ASD Specialty Healthcare LLC; Ohio; Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Backup dependent care, adoption and育

Training programs and professional dev

Job summary

Cencora, Inc. is seeking an Account Manager to support strategic customers in the Vision Market. You will be the primary contact, coordinate internal processes, assist with account setup, and ensure customer needs are met efficiently.

The role requires collaboration across Sales Support, Contracts, Credit, and Finance, with emphasis on accurate catalogs, contract alignment, and proactive issue resolution. Excellent communication across teams is essential.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• Experience in customer relationship management, account coordination, project management, or related field.
• Strong Excel skills, with experience auditing data and identifying discrepancies.
• Excellent written and verbal communication skills with customers and cross-functional teams.
• Experience coordinating across internal and external stakeholders.

Responsibilities

• Support Strategic Account Directors within the vision market by coordinating customer activities.
• Serve as first point of contact for customers and manage requests through to resolution.
• Learn market-specific product lists, customer requirements, and operational workflows.
• Support account setup activities and ensure accounts are established accurately.
• Conduct audits of customer catalogs to identify gaps and contract alignment issues.
• Analyze reports to identify discrepancies and route actions to relevant teams.
• Collaborate with Sales Support, Contracts, Credit, Finance and shared services to support customers.
• Assist with contract pricing eligibility and roster appropriately.
• Understand relationships with GPOs, manufacturers, and purchasing structures for contract execution.
• Support deployment of strategic market initiatives and scalable improvements.
• Identify inefficiencies and propose process enhancements.

Skills

Account management

CRM experience

Project management

Effective communication

Cross-functional collaboration

Attention to detail

Ambiguity tolerance

Education

Bachelor’s degree in business, healthcare, communications, or related field

Tools

Salesforce

SAP

Power BI

Excel

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details About the Role

We are seeking a proactive and detail-oriented Account Manager to support strategic customers in the Vision Market. The Account Manager will serve as a key point of contact for customers, help coordinate internal processes, support account setup activities, and ensure customer needs are addressed accurately and efficiently. This is an excellent opportunity for someone who enjoys working in a fast-paced, cross-functional environment and is comfortable managing complex requests, solving problems proactively, and supporting strategic growth initiatives.

Key Responsibilities

• Support Strategic Account Directors within the vision market by helping coordinate customer and account-related activities.
• Serve as a first point of contact for customers and help manage requests through to resolution.
• Learn and maintain knowledge of market-specific product lists, customer requirements, and operational workflows.
• Support account setup activities and help ensure accounts are established accurately based on market and customer needs.
• Conduct detailed audits of customer catalogs and identify missing items, setup gaps, or contract alignment issues.
• Analyze reports and transaction issues to identify discrepancies, investigate root causes, and route corrective actions to the appropriate internal teams, including CIDM and Contracts.
• Partner with internal stakeholders including Sales Support, Contracts, Credit, Finance, and other shared services teams to coordinate customer support activities.
• Help ensure customers are rostered appropriately and on time for contract pricing eligibility.
• Understand customer relationships with GPOs, manufacturers, and purchasing structures to support accurate setup and contract execution.
• Assist with deployment of strategic initiatives, opportunities, and solutions within the market.
• Support continuous improvement initiatives by identifying inefficiencies and recommending scalable process enhancements.
• Proactively identify issues, gather the right information, and recommend solutions with minimal oversight.

Skills & Experience

• Bachelor’s degree in business, healthcare, communications, or a related field, or equivalent relevant experience.
• Experience in customer relationship management, account coordination, project management, or a related field.
• Strong Excel skills, with experience performing audits, reviewing data, and identifying discrepancies.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines.
• Ability to work effectively in ambiguous situations and adapt to changing needs.
• Excellent written and verbal communication skills, including confidence in communicating directly with customers, when needed.
• Experience coordinating across internal and external stakeholders.
• Strong communication skills and confidence leading or facilitating calls with cross-functional teams and customers.
• Experience with systems such as Salesforce, SAP, Power BI preferred.
• Experience working with GPOs, customer contracting, manufacturer relationships, or healthcare distribution environments is strongly preferred.

What Cencora offers

• medical, dental, and vision care
• backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, paid caregiver leave
• training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more

Full time Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non‑discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request‑by‑request basis. Messages and emails regarding anything other than accommodations requests will not be returned.

Affiliated Companies

• ASD Specialty Healthcare LLC

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose‑driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.