Program & Client Services Analytics Lead

Markel Corporation; Bedford (TX); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance options (medical, Rx,

Dental insurance

Vision insurance

401(k) with employer match

Employee Stock Purchase Plan

Paid time off and holidays

Parental leave

Job summary

Markel Corporation is seeking a Program Client Services Business Analyst in Bedford, TX with hybrid work options. You will support operations for Program Manager clients, develop documentation and reporting frameworks, and drive data analytics for new accounts.

The role requires CRM experience, strong Excel/PowerPoint skills, and the ability to lead projects and collaborate across teams. Ideal candidates have 3–5 years in analysis within an insurance environment, excellent communication skills,

Qualifications

• Experience with CRM systems, especially Microsoft Dynamics, and creating charts/reports.
• Advanced skills in Word, Excel, PowerPoint and data analysis.
• Strong analytical mindset with ability to identify data inconsistencies and drive improvements.

Responsibilities

• Maintain documentation framework for programs and support reporting.
• Set up and manage data analytics for new accounts.
• Collaborate with internal departments to monitor risk aspects and reporting.
• Provide guidance and training on system processes to Client Services team.
• Prepare presentations and regular reports for management.
• Assist with wiring processes and payment of claims as needed.
• Lead projects and cross-departmental initiatives.

Skills

CRM knowledge

Microsoft Dynamics

Report building

Microsoft Office

Excel

PowerPoint

Databases

Analytical skills

Project leadership

Attention to detail

Communication skills

Education

Bachelor’s Degree or High School Diploma with extensive insurance experience

Tools

Microsoft Dynamics CRM

Databases

Microsoft Office

Job description

Markel Corporation is seeking a Program Client Services Business Analyst in Bedford, TX with hybrid work options. You will support operations for Program Manager clients, develop documentation and reporting frameworks, and drive data analytics for new accounts.

The role requires CRM experience, strong Excel/PowerPoint skills, and the ability to lead projects and collaborate across teams. Ideal candidates have 3–5 years in analysis within an insurance environment, excellent communication skills,