Program & Change Management Manager

Tata Consultancy Services; San Jose (CA); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Discretionary annual incentive

Comprehensive medical coverage

Job summary

Tata Consultancy Services Limited is seeking a Change Manager in San Jose, CA, to support Adobe Technology Services initiatives focused on acquisition integrations and strategic programs. The role collaborates with program managers, product managers, and SMEs to design end-to-end change plans that minimize disruption and maximize user adoption across business and technical functions.

The role emphasizes relationship-building with executive sponsors and cross-functional teams, with

Qualifications

• Experience leading organizational change initiatives and coordinating programs across business and IT teams.
• Ability to engage executive sponsors and cross-functional stakeholders to plan and execute change strategies.

Responsibilities

• Develop and strengthen relationships with sponsors and team members to plan and execute change for programs.
• Engage with business and IT teams to ensure cross-functional collaboration and alignment.
• Assess change magnitude and tailor engagement levels to minimize disruption and drive adoption.
• Deliver change components: end-user engagement, readiness, communications, training, resistance management, and reinforcement.
• Drive continuous improvement by incorporating feedback into Change and Program Management processes and tools.
• Partner with Field readiness and Enablement teams and BCM to support Net Dollar Retention program activities.

Skills

Change management

Program management

Job description

Job Description

As a Change Manager you will be a key member supporting one or more initiatives that impact strategic goals in Adobe Technology Services. You will partner with program managers, product managers, and subject matter experts to define and execute end to end change plans that support the business goals of acquisition integrations and other strategic programs to minimize disruption and increase end user adoption across business and technical functions.

What you'll Do

• Develop and strengthen relationships, collaborating with executive sponsors, program team members, and functional partners to ensure organizational change for programs is planned and executed optimally
• Engage with business & IT team members to ensure cross-team & multi-functional collaboration and alignment
• Assess the magnitude of a given change and recommend the appropriate level of engagement to successfully minimize disruption and drive adoption
• Deliver on all areas of change including end user identification and engagement, change impacts and readiness, communications at all levels, training assessment and development, anticipating and addressing resistance, and reinforcement (additional details below)
• Drive continuous improvement, incorporating feedback and lessons learned into updated Change and Program Management processes and tools
• Partner with another BCM resource, the Field readiness and Enablement team, and the broader BCM team to execute the following for the Net Dollar Retention Program:
  • 1.Review and update all Change Agent Network materials
    • oNetwork communications
    • oMeeting Content and Material
    • oMeeting facilitation and report outs
    • oDevelop and execute plan for ongoing engagement
  • 1.Review and update all training materials created to date:
    • oSales Enablement
    • oSales forecasting
    • oSLM
    • oDictionary / Glossary
  • 2.Support creation of new training materials:
    • oAdjustment tool
    • oPartner Program
    • oNative CRM reporting changes
  • 3.Author and coordinate for review all communication to stakeholders regarding N$R program phases:
    • oData Clean-up
    • oDual reporting
    • oGTM Planning kickoff
    • oRelease (Sales Comp Summit)

Salary Range: $130,000 - $180,000 a year

#LI-CM2

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet I nsurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Location

San Jose, CA

Function

TECHNOLOGY

Role

Senior Engineer

ID

433380

Skills

Change Management | Program Management

Salary Range

$130,000 - $180,000